Verizon Authorized Retailer - Wireless Zone

Category:	Cell Phone Store
Address:	329 W Main St, Freehold, NJ 07728, USA
Phone:	+1 732-462-8888
Site:	wirelesszone.com
Rating:	4.8
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–5PM

Location

Photos 8

Reviews 19

Christine Hannah

This store has HORRIBLE Customer service. First I ran over my phone, paid my insurance deductible to receive a new phone which was delivered to the STORE. When I arrived to pick it up, the phone could not be found. The manger then stated it arrived at another store in the plaza and he would put in a claim for it. Instead of giving me a rental phone, they transferred the number back to my old phone and I was to wait for the claim and new (2nd) phone to arrive. I returned to the store for a rental phone, which was a previously broken and resealed iPhone, filthy and scratched up, to which they tried to blame on me to find out from a worker that someone did receive my previous phone but signed MY NAME. So they had no way of knowing who received it because MY NAME WAS FORGED on the Package. I had to contact the LOCAL POLICE because now it was evident the phone WAS STOLEN by an EMPLOYEE and my name FORGED at the store. by one of them. That is the OLDEST TRICK IN THE BUSINESS. DO NOT DO BUSINESS WITH THEM. GO to the flagship verizon stores. These little private own stores are crooks.

karolyn Earley

I have always used this location even though I live 5 minutes from another and this one is 20 min away. Today I had to go to the store because I am having issues with my iphone. Jessica Casalduc and Chris Wiemer went above and beyond to try to help me! We spent hours together and even though I was becoming increasingly frustrated they remained professional and wonderfully helpful! Lets face it...going to a cellphone store is never painless BUT if you have to go, go see Jessica and Chris as they truly put the customer first. Thank you Jessica and Chris! Youre efforts do not go unappreciated!

Nicholas Stewart

Been a VerizonWireless customer since Bell Atlantic. Stopped into the Freehold location as I had an issue with my iPhone5s. Needed a quick "point in the right direction" and the staff on hand gave me just that! Wish I remembered exactly who helped me at the counter (sorry) but can say the manager Kenneth McNair made a point of saying hello while I was waiting and made sure I was in the right queue. Thanks to all of you!

Candice Wilfrid

I really want to commend the device I received here over black Friday weekend. They took care of every question I had and helped me make the best decision on my upgrade. I also picked up a free tablet and couldnt be happier. If you need help making a decision Chris really took care of me and transfered all my data from my old phone to my new one something another store in the area said they couldnt do for me.

Nicholas Casci

Be sure to ask for Matt. Hes the bees knees and will make sure you get the most appropriate phone, data, text, and calling packages. Hes very knowledgable, courteous, and professional yet funny and took excellent care of me. After absolutely awful treatment and customer service at the big Verizon store between Ryan and Craig Roads near Applebees, I will only go to here to the 537 store.

Tiffany High

I come to this store every time I need to upgrade my phone or if I just have a question. Good customer service is not a given nowadays and this Verizon store ALWAYS takes great care of me. Ive dealt with each of the employees at one point or another (like I said, I come here a lot!) and theyre all great. Thanks Jessica, Chris and Kenny! Ill be seeing you when the next iPhone comes out!

Maureen Joline

Kenny was extremely helpful and very pleasant. I am not very familiar with my phone He willingly took the time out of his day and assisted me to my satisfaction. Kenny was extremely knowledgeable and familiar with all aspects of my phone. He created new passwords that I had forgotten in a timely manner. I am very pleased with his service today. Thank You, Kenny. Maureen Joline

Adrianna Strout

Chris was so helpful and made everything quick and easy! He made this experience for my mom and I super painless AND he was able to transfer EVERYTHING from my old iPhone that was slow and had a very outdated software to my new and improved phone! Im so excited and I definitely recommend going here if youre looking for an upgrade and ask for Chris!

Jennifer P

I recently went to Verizon and asked about the plans and services that are offered since I was thinking about switching my plan. Kenny was very informative and patient and answered all of my questions. If you have to go to a Verizon Wireless Retailer, DO NOT go to the store on RT 9 because this Verizon store is so much more helpful!

Charles Iadimarco

The whole crew at this location is extremely knowledgeable on all products and accessories. I came in with several issues on several occasions. They conduct themselves with a high level of professionalism. This will be my go to spot for all my Verizon Wireless needs. Thank you Ken, Jessica, and Chris for being awesome!

Devin Antram

What a terrible place. Dont go here! The employees are corrupt and manipulative. Last time I went, they duped a woman into buying a uncompatable charger and then laughed after she left. My poor mother bought a phone there that was broken and when I took it to Apple they said it was most likely stolen.

Kiyana Mcnair

Coming here was the best decision I ever made great customer service everyone greeted me . Almost no wait time The manager was very high motivated to help me and very patient with questions and he explained things to me that was very understandable I was very pleased coming here thank you Verizon

Nicole Wiemer

I came to the store because my 2 year old cracked the screen on my phone and I could not see any of my contacts. Chris and Jessica helped me get a new phone restore all my contacts and messages and above all got my 3000 photos transfered onto my phone. Thats priceless service. Thank you

Annie Henry

Every time I come to this location it feels a little different than other wireless stores. They actually take the time to explain things and make sure Im satisfied before I leave. They provide excellent customer service and I will always come to this location. Thanks guys!

James Ayatollah

Didnt want to spend $800 for a new phone since contracts are over. Ken set me up with a certified pre-owned iPhone for a great price and kept my bill reasonable. The other stores didnt even offer that option. They will receive all my referrals moving forward.

Travis Conomos

Excellent service as always. I come here any Time I need something for my phone or if I have questions about my plan. I would (and have) recommend this store to any body that uses Verizon. See Jessica or Kenny because they are great at what they do!

Roseann Justi

I always have a great experience with Jessica from the Verizon store in West Freehold. She is personable and goes the extra mile to ensure the customers are satisfied. I love knowing she is there when I have an issue. She is super accomodating.

Robert Whiteskin

Best service I have ever received, hands down the only store worth going to in the area. Today was my 2nd time here making purchases and had a great experience once again. Chris and Jessica are super helpful and know their business.

Isabelle _Marie0628

Got my first Verizon smart phone here for both me and my brother, it was probably the easiest experience Ive ever had and I got an affordable phone that I love. Thank you to the employees in this store they go above and beyond.