Eastern Mountain Sports

Reviews 10

JE

Jerry Robock

We went to the store on Monday to buy a kayak. We were greeted by Alan and directed to the kayak section at the back of the store. The kayak was for my wife, who just recently soloed, and she wasnt sure what she wanted. Alan took the time to ask insightful questions and then take down 2 kayaks for my wife to sit in. The kayak was $759 and Alan suggested we rent a similar kayak for a day to make sure this met our needs. We indicated that we would probably buy their red kayak. On Wednesday we rented a similar kayak and it fit our needs. When we returned it that afternoon, the red kayak had been sold. Alan was not working that day and the store manager worked with us to identify that the kayak we wanted was in stock at a nearby store. We explained that we had intended to buy the kayak that Wednesday because we had quests coming that weekend. Our understanding was that this store would arrange to have the kayak on Friday for us to purchase. We called Friday afternoon before heading to EMS (we thought theyd have called us) to find that no arrangements had been made. Alan was working this day and remembered the conversation from the beginning of the week and understood our disappointment. He took our phone number and said hed call us back shortly. Alan called back to say that he had arranged to have the kayak brought to his store for the next morning (he actually met the courier halfway and brought the kayak back that evening after he got off work). We went to the store on Saturday to find the kayak by the door, waiting for us. At this time Alan helped us find other equipment. We were totally blown away by the service given and time taken to help make sure our needs were met and that we were knowledgeable with our purchase. We will shop at this location in the future.

---

DA

David Doors

I went in with my wife the other week to look for a couple of warm jackets for the upcoming winter. When I walked through the door I felt immediately welcomed as an associate (I think his name was Andy) greeted me and asked if I needed any assistance. I said we would just browse for now and he kindly said to find him if we had any questions...Well, long story short, my wife and I arent very "hip" with all the new outerwear these days, so we sought out Andys assistance soon after. He was extremely knowledgeable regarding all of the new outerwear and taught us about gore-tex, windstopper etc. A few other associates even came over to offer their opinions as well! The product knowledge the employees have at this store is remarkable! During checkout, Andy explained to us the benefits of their rewards program and signed us up...I just received my first 10 dollar reward for the jackets we bought! I cannot say enough good things about this store and its extremely friendly, personable, and knowledgeable staff! I will certainly be back towards Christmas to do some shopping at the best store in Portsmouth!!!!

---

NI

Nicholas Cochrane

This store has horrible customer service and I will never spend my money here again. The website messed up twice placing an order. Went through the third time. The I got charged three times for one order. Customer service wouldnt do anything, said I should call my bank. In the store your lucky to get helped if you need it. Limited availability on decent products.

---

EB

Ebrahim Ebrahim

My experience was quite opposite to the other reviewers. I was asked if I wanted help right at the front door, and as I explored the hiking boot selection I was approached multiple times by employees offering assistance and advice. They took their time with me, and I left the store confident about what I had bought.

---

A

A Private User

Around to help me. Upon waiting a few minutes I flagged someone down a male that seemed no way interested in helping me. High Prices and NO help this company was once reputable and now seems like money and employees with no people skills are the way.

---

BR

Bradley Skotko

Knowledgeable staff and good selection. Good as an outfitter, when the chain sporting goods store isnt the right thing. Similar to an REI, but smaller.

---

JE

Jeff Poulin

I stood at the register for 2 minutes with my merchandise. Not one employee came up to check me out. I walked out without my merchandise.

---

WE

Wes SoNso

A. Ice outdoor store with some really good sales, good selection and friendly service too.

---

WI

William Grimm

I liked the bread

---

RE

Reynard The Fox

Good

---

---