Sears Optical

Reviews 6

BR

Brett Jaffe

If there was an option for ZERO stars i would have chosen that. Im going to preface this with the fact that I purchased my glasses from them in July of 2015. They originally came with the wrong prescription, but they had simply not asked whether they were for reading or seeing when they ordered and it was quickly addressed. Fast forward to July 2016 the frames broke. I brought them back to the store and they offered to replace under warranty for $24 which could take "a couple of weeks". Well, weeks turned into months. I called the store repeatedly and generally got busy signals or voice mail (none of which were ever answered). I stopped by the store every few weeks and most of the time they were closed (during standard hours). On the few occasions I was able to speak to somebody on the phone or in the store, I kept getting varied stories such as "they already shipped" or "they are backordered" or "they were doing inventory so there was a delay". This went on until March of 2017 (8 months for those counting). I finally got a hold of a human being there who told me to come in, pick another set of frames, and they would just order me a new pair. I did so in April. Well, it is now June and the glasses are STILL not in. Again with leaving voicemail to no avail or speaking to somebody who promises to look into it and never does (or visiting the store only to find them closed again). I found out the store is owned by US Vision (not Luxottica, who owns most of the stores) and was able to get a US Vision rep to assist. They told me that my original frames were in stock but they needed to confirm with the store about ordering them. Two weeks and US Vision has been unable to get a hold of anybody working in THEIR OWN STORE and the CS rep from US Vision is still waiting on a call back from the District Manager. The last person I spoke to at the location swears that the glasses were ordered but even US Vision cant see the order. So now Im going on a full year without glasses from Sears with ZERO effort on customer service. US Vision corporate has been great and has offered to send me a complete set of glasses (not just frames) but they still need to verify with the store. Go ANYWHERE but this place. Avoid like the plague if you ever want hope of getting glasses. They dont deserve to be in business.

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JA

Jacqui Blue

I went to the Sears Optical in Manchester, NH (located in the Mall of New Hampshire) over eight weeks ago, for a contact lens fitting and to receive a new prescription. $150 and two months later, Ive yet to receive my trial lenses in which the validity of this new prescription is contingent upon (so, of course, I cant go ahead and independently purchase a box). Moreover, despite having a genuinely nice staff (the doctor was also wonderful) Ive not received a single phonecall or update regarding this debacle. Ive needed to call in every single instance, only to be given a vague "well call you when they arrive" answer. Ive never received a return call when leaving a voicemail, and thrice Ive been reassured that their manager would reach out to me by phone only to be met with crickets. While I know this is chiefly on the manufacturers end with regard to the delay, the heightened pricetag of the visit coupled with the zero communicative efforts from Sears Optical have made for the worst customer service experience Ive ever been on the receiving end of. Honestly, I would recommend you bring your business elsewhere. I tried not to be pretentious or dubious in my choosing Sears to procure a pair of contracts. Well, Im certainly regretting it now.

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JO

Jody Damboise

never again...been waiting a year now for possesion of glasses and they have actually told me 3 times they mailed them to me and that never happened..they have a manager there who is very good at avoiding you..doesnt call back..doesnt answer the phone..was told several times let me check and call you back and of course im still waiting for them to call me back..pretty sure they are hopin ill just go away but i dont think i will..i either want glasses or my 90.00 dollars back for the transition on my glasses..what is the problem?? and cant you just tell instead of trying to avoid me all the time?

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MA

Marci Hartt

I came here to change up my choice of frames from my normal optician. I brought my prescription with me and bought 2 pairs of glasses. I was told it would take approx 2 weeks. Its now 5 weeks and Im still waiting for my 2nd pair. The hours of operation that they post are comical because they make up their own hours. Too bad they didnt take as long to take my $$$ as they do fulfilling my order. Will NEVER use them again.

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LI

Lindsey Simpson

Quality here used to be great but now based on the simply fact that you can call them 5 times in one day to get a simple question answered and NO ONE answers is pathetic. We just cant go back. Terrible customer service which is a huge bummer because weve been going here for years.

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W

W Park

Dr. Lee is quiet , but fast and efficient and doesnt waste time or try to up sell you into anything. I enjoy going to him because he gets the job done and I can get on with my day. He came highly recommended from my Eye Care group.

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