Warby Parker

Reviews 7

SA

Sarra Hajjaj

When I learned about Warby Parker through a colleague I was enamored by their concept. I thought it was amazing that they donate a pair of glasses for each one they sell. I have ordered two glasses from them so far and recommended them to four of my friends. I felt good about the idea of helping someone in need and so I decided to keep using their services. I wanted to gift my father new glasses. He lives overseas so his prescription didn’t look like one obtained in America; different paper material, different size, different format etc. Obviously this is normal since it came from a different country, but I figured the measurements would be universal. When I showed the prescription to one of the customer service representatives, she carefully studied it then told me that the astigmatism numbers are too specific, and that the “standards” here are not that accurate, instead they go by quarters. I tried to reason with her about some sort of approach that would translate the very accurate “foreign” numbers into American numbers. Rounding up or down to the closest I suggested. She wasn’t willing to help. But she offered to refer me to the technician. They exchanged few words then, the technician walked toward me with an unwelcome and wary demeanor. She quickly glanced at the image and told me that there was no signature. Before I was about to show it to her, the first woman I spoke with guided her to where the signature was (the screen was zoomed in) and explained to her that the issue is in the numbers. The technician disregarded her first statement and that of her colleague then claimed that what’s in front of her was a receipt, not a prescription. It was clear to me at that point that I wasn’t getting anywhere. No was the answer and they were going to use whatever excuse they can to get at it; numbers are not up to standards, it doesn’t look like a prescription, or there’s no signature... I said thank you to her and walked away. It wasn’t the harshness or the unwillingness to create the lenses that bothered me. It was their inconsistent reasoning behind it. They simply didn’t want to deal with something that was a little different or challenging. I was treated as if I was doing something wrong when all I intended was to surprise my father with a new pair of glasses and have one donated to a needy at the same time. Is that so much to ask? I really didn’t appreciate their attitude. I will no longer be using their services. I will also make sure that my entourage know about my disappointing experience with Warby Parker.

---

HI

Hillary Mahoney

I walked in on a Saturday evening and it was packed. Not enough that I couldnt make my way around to try on frames though. The number of options was a little overwhelming but that was why I went in person instead of ordering online. The associates left me to my perusal, which was nice because hovering can be stressful. I had narrowed my decision down to two frames but then started second guessing myself. I asked an associate what she would suggest and she helped me pull a few styles. By then it was 2 minutes to their closing time and I was the only customer there. When I realized all this I felt so bad but the associates were so chill and allowed me to finalize my decision while they were tidying up the store for closing. The associate helping me had at least three others take a vote on what style they liked on me and they all agreed on the Downing frame. I continued to place my order even though it was 5-10 minutes past their closing time. This was my first time purchasing glasses so I was was very grateful for and impressed by their patience with me, even when I had questions about the prescription during my final order. I almost gave 4 stars instead of 5, just because the crowd was a little vexing at first but thats not the shops fault. Just be prepared for some crowding on the weekend, but its nothing that cant be handled politely. Ill have to wait and see what the final product is like when it arrives but thus far I have had a great experience!

---

I.

i. tully

The staff are always incredibly helpful and nice. I say always because my wife and I have been in the store 4 times in the past 2 weeks... We initially went to look over their selection, one of the staff probably brought us 15+ pairs of glasses (each), and we finally found the ones we love. Order them in the store, and in less than a week, we had new glasses! Since the arrival of the new glasses, weve been in another 3 times for adjustments. Each visit, every optician is incredibly patient, kind, and helpful. (The only reason we return 2 more times was because my wife has a sensitive head and gets headaches if her glasses are too tight. I think we finally got it! Regardless, I know we can go back and expect smiles, helpful, and kindness from whoever we have the pleasure of working with!)

---

KE

Kevin Thies

It had been a long time since I got a new pair of glasses so I decided to get a main pair and a back up. I ended up with one from Warby Parker and the other from Frames Direct and had vastly different experiences. Warby was great from beginning to end. I used their PD measurement tool online and they got it perfect (whereas the other place got it horribly wrong). My rx is strong so I had to get the very hi-index lenses and they seem to be well made. Even with the hi-index lenses, I still paid about half of what I would have at the national vision chain nearby. The try on program was fun and their communication was excellent throughout the process. Overall, it was a great experience and I would definitely recommend them.

---

CH

Charlie Chung

Had a problem with the fit of my glasses, but the optician had them adjusted in less than 5 minutes -- no longer sliding down! Loving my Warbys even more now <3. I also noticed the staff were friendly, enthusiastic, and attentive for other guests browsing around. In general, WPs convenience for customers is outstanding -- free shipping all around, competitive prices for similar lens features as what Luxottica brands offer, free try-on trial period to sample frames mailed to you, generous return policy, reimbursement for fitting adjustments done outside of WP stores, fun & easy-to-navigate website. I see myself sticking with WP for my next pair of glasses! Huge thanks to the Newbury St. team and WP HQ :).

---

JO

Jon Stafford

Meh. The glasses look nice, but theyre not right. They only correct my vision if I pull them back against my face tightly; otherwise everything is slightly blurry. I was getting headaches within a few minutes of wearing them. And this is the second pair — the first were sent back for the same problem. I have a very strong prescription (-11.75 in one eye, -11.5 in the other) and even the slightest imbalance can throw them off. Warby Parker may be fine for more "normal" lenses, but at high strengths you really need them to be high quality and properly fit. Its nice that theres a store in Boston, but I live an hour away on the commuter rail, so its not really convenient. I would not go to Warby Parker again.

---

MA

Madison Wang

Convenient place to try on the frames you see on their website. If you buy in store, you might want to confirm your order details by calling or emailing them. The confirmation email you get only tells you the names of the frames. I bought two pairs of prescription glasses in-store and they came in the wrong color and non-prescription. The employee at the warby parker store didnt fill in the order form correctly. Good thing I have other glasses or I would be stumbling around blind for another 5-7 business days. Warby Parker phone/online customer service is great and are sending me new pairs. But for me, not the best in store experience.

---

---