ACI Moondog Computers

Category:	Computer Store
Address:	5001 S McCarran Blvd, Reno, NV 89502, USA
Phone:	+1 775-332-6666
Site:	acimoondog.net
Rating:	3.8
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–5PM Closed

Location

Photos 6

Reviews 13

Garrett Clayton

Been to Moondog a lot for parts that are hard to find elsewhere. I advise people to shop there whenever possible. While I admit the employees might be a little to overzealous with pushing "custom PCs" and the like, they are knowledgeable and have great service. As a technology professional, I highly recommend them. And the reviewer with the computer they had to wipe and reload? Do not pay any attention to that review. It is pretty much impossible to backup (and restore) software that has been installed after your system starts acting up. Unless of course said computers owner was smart enough to purchase quality backup software and maintain backup images of their computer. Also, any time you buy software, you should account for it. If it really was expensive, why didnt you inventory the install files/media and license? That reviewer did neither. Do you maintain a car? Well if you dont, you sure as hell cant get mad at the mechanic trying to fix it when it breaks. Not Moondogs fault.

Cheryl Obos

I live in Reno and one of my friends has an ancient old dell laptop that is basically dead. However, all of her important documents and precious photos was on that laptop and there seemed no way to figure out what to do to bring the thing back to leave to obtain the important things. I called Moondog in Reno and they told me to bring it right in. I wanted to get this done right away because getting the photos and documents was going to be a surprize for my friend. They called me after glancing through it and said it would be ready the next morning. The info was put on a flash drive (they had them there very cheap) and they also gave me the hard drive as yet another backup. This was under $50 total. The service manager lady at the counter was very friendly and professional and I met the tech who did the work. I recommend this business for your computer neeeds. Call them first! See what they can do for you. Cheryl in Reno

A Private User

We first took our computer here because it was having issues starting up... we payed a decent sum for them to "fix" it and it was promptly returned... The next week the issues started again but were even worse! They tried to charge us even though it was clear they hadnt fixed it in the first place. They finally agreed to deduct SOME off the bill. The guy informed us he CLEARED the ENTIRE computer but had kept all of our files in a backup file... When we got home the backup files did NOT open at all.. we took it back down only for them to tell us that they were "under the impression" that we were going to load everything back on and we would have to get all of our programs CDs and install them. We had tons of expensive computer art programs, games, drawing tablets ect... on that computer and now I have to go find ALL the CDs, serial codes ect.. because they backed up the files wrong and dont want to admit it.

A Private User

I recently went to moondog and spend a good 2400$ on a gaming computer and yes computer nerds seem to be a bit smug but i was treated the same as when i was in there to spend 5$ in fact i was with there salesman longer than i was with him to buy my computer!!! i have done lots of research on product warranty price and the difference between buying online and locally ,id rather spend it locally and pay more to have someone to talk to and call back 1 million times saying i did this or that and they will spend the time giving me there best suggestions or referalls my mom got her stuff done their my uncle and his kids and so will i thank you moondog

Hessian For Hire

Went in to upgrade my cooling system for my CPU, and to upgrade to a new tower, salesman was very friendly and made everything incredibly clear, he showed me the tower and the liquid cooler out of the box (they had the same setup in the store, pretty convenient) and explained how best to install the cooler onto my motherboard. Guy even helped me walk the tower out to my vehicle cause I had my hands full. Definitely recommend if you want parts fast in Reno and dont like buying off the Internet and want some friendly service, which is hard to find in this town.

Joshua Brinton Autry

Normally I buy computer components online. However, I needed something and couldnt wait for shipping. This place had what I was looking for (aftermarket CPU cooler / heat sink). The guy working there was cool and helpful. Their return policy was pretty good as well (I didnt need to use it though). The person who wrote the negative review would have had the same issue / outcome no matter where they took it. Thats just what happens when you back up and format a computer. It really sucks, but Moondog didnt do anything wrong.

jasen alphawolf

The service there unbeatable and at a decent price. My computer wouldnt work so I took it there to repair it. They tried a couple of things for free then went to fully scan it. After telling me how the computer was a waste of money they went through options for a replacement. They offered to build one for me that had a few decent parts. Switching from an i3 to an i5 was only $80. The crew there was nice and very helpful and I have no problem giving this company a 5 stars.

RJ Garrison

Awesome place to go for help. I went in with a custom computer I was building and having issues with. Alex did an amazing job double checking my work and figuring out I had a bad HDMI port on my graphics card. Thank you guys so much for the help and I will tell anyone I know out here to see you guys for help and equipment.

A Private User

The computer I received from them works great. The people were friendly and I received alot of personal attention from the owner Lisa. Overall I had a very positive experience and their prices were awesome!

Matthew magnaghi

The kid behind the counter was real condescending and short tempered. I realize he knows a lot more about computers than me, but tact goes a long way.

A Private User

Super friendly service and very professinal i recommend moondog to everybody looking for computer service

Lego Does Computing

They Gave my Hyper T2 fast and there were awsome

PerennialRapture

Great local shop.