Category: | Auto Parts Store |
Address: | 2240 W Horizon Ridge Pkwy, Henderson, NV 89052, USA |
Phone: | +1 702-269-1604 |
Site: | autozone.com |
Rating: | 4.1 |
Working: | 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 8AM–8PM |
NI
Nicole Manning
Let me start by commending Jennifer for her amazing attitude and willingness to help, even if she wasnt able to. The manager, however, is a totally different story. We are a commercial account with a throttle body bought in Albuquerque that needs a warranty return. As it happens, that store is not able to take care of it because they are not a "commercial store." Fine, they cant help that the system wont allow them to access the info needed. When my partner was in there last week, he was told to bring the receipt and they could try to order it since he couldnt remember the PIN and I was indisposed. I called the next day and whoever I spoke with suggested the Hub could probably do more than his store, but he never said he wouldnt try or anything else. When we went in today with both the receipt and the bad throttle body, Jennifer seemed like she genuinely did want to at least see what could be done as they are closest to our location by a good bit. The manager cut in and rudely stated "we tried to tell you..." and then said they couldnt and wouldnt do anything there. The whole time with a snide attitude and never once acknowledging that he had said they would attempt to find it or anything else. It was a completely unnecessary and unwarranted demeanor given the situation. We werent upset, we werent arguing, etc. I never fault a store for something being beyond their ability because of technical or corporate limitations, but rudeness and borderline hostility is never called for.
ZA
Zachary Delbex
Staff sitting around the store chatting it up, working on a commercial truck needed some batteries charged and tested, guy gives me attitude says "its gonna tie up our machine..." wtf!? I was looking at buying 3 commercial batteries from them. What a joke of customer service, dont give them your money they dont appreciate their customers.
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Richard Zahn
Henderson Nevada on Horizon some of the staff are good some are bad it seems like it would be a mans world in that auto parts store but you know what the men are kind of dumbfounded in The Women are Smarter at this AutoZone it truly amaze me and there more helpful thanks ladies for all your help
AL
Aline Naydenova
These guys Carlos and John are the best ! They go above and beyond for the clients!! They helped me replace the part in my car that 4 places couldnt including the Nissan dealership though its not even their duty. So helpful and crafty !! Thank you so much !!!
NO
Norel Ramos
No offense, but I will never get advice from the women that work here. Not saying that men are smarter, I just didnt get what I needed on my first visit. I came correct my 2nd visit and dude looked out for me on what I needed. Thanks
AL
alahin portilla
Me ofrecieron un servicio muy bueno pero no había la pieza
MI
Miguel Tapia
I have been here a a couple of times it is agreat location helpful employees but not very outgoing did not like their aproach...
DE
Dean C.
Always knowledgeable & helpful.... Willing to assist... can appear slow... but products in the thousands, so
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Beverly Shull
Been to this store twice, great service both times and I really appreciate them, especially Julio. Thanks!
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James Ferry
Helped me by providing a FREE OBD-II reading. Then gave me the Correct parts and tools to fix my vehicle!
JE
Jessica Dean Israel
Needed wiper fluid. I walked in and found what I needed. Picked up a funnel too. In and out. No wait.
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marc doane
Its run by high school drop outs that dont even know where things are at on shelves
MI
Mitchell Green
Often have what I need and are always willing to help me get anything I dont
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Michelle Davis
If you need help.... Dont go to this store because you will not get it!!
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Craig King
A clean and well stocked auto parts store. Few performance parts.
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Nick Taranik
The employees have good general auto parts knowledge
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Richard Zhao
Selection wasnt all there but the staff was wonderful
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Otto Gomez
Very helpful service and helped me solve a car issue
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Victor Shelley
found the partsI needed at a great price.
CH
Chris Greenwell
Took the time to help me with a problem
DO
Dougie Sinclair
Very knowledgeable staff and very quick
DE
Dennis Denny
Have everything for your vehicle.
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Nick Beez
These guys are quick and helpful
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Travis Parsons
Very helpful staff, never a wait
MA
Maurice Cabrera
RUDE Customer Service.
YO
Yolanda Topete
Its an auto store
NA
Natalie ReiSoleil
Great tire place
AS
ashoke nigam
Friendly staff
DA
David S
Helpful staff