Midwest Eye Care
| Category: | Eye Care Center |
| Address: | 4353 Dodge St, Omaha, NE 68131, USA |
| Phone: | +1 402-552-2020 |
| Site: | midwesteyecare.com |
| Rating: | 2.3 |
| Working: | 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–12PM Closed |
Location
Photos 1
Reviews 12
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Wade Besack
Ive gone there for many years because they take VSP and the location is convenient. Long wait times are common, and very frustrating. Ive sat in an exam room for 45 min or longer on more than one occasion. Im a patient person and very forgiving on customer experience, but this last time was too much. My last visit was for my first pair of "wear all the time" glasses. The doctor had no interest in asking me about my needs (mostly computer use) and the assistant said something about how we could back off on the reading power because these would be progressives....what?!? See below. The Spectacles staff at the 43rd and Dodge location is consistently the WORST, and Ive had to use them multiple times over the years. The same guys have been there forever and still act like its their first day in that profession. I got my new glasses and they handed them over with no attempt to verify adjustment, just handed me the glasses and the paperwork and sent me on my way. The reading power is so weak its borderline useless and the transition area was set too low, making me tilt my head up to see out a tiny slit at the bottom edge of the lens. The center zone is unusable. I told the guy that when I picked them up and he looked at me like I spoke in a foreign language and an attitude like "what do you want ME to do about it"? I went to the West Dodge location 2 weeks later and the representative immediately said they had not been adjusted for my face, the lens geometry was off, the correct measurements had not been done, and the type of lens sold to me wasnt ideal. Now I have to start over with another exam, new lenses, and burn my one allowed re-do because of their incompetence. Horrible experience!
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Lee Ann S
I selected this place from the VSP Insurance site because they were close to where I work and reside. I will never go back. From having to listen to Vivian sigh through the intake process, to having to wait so long after my eyes were dilated, to having Dr Hottman walk in the room and flip on the overhead light on while my eyes were dilated, to having a doctor who was more interested in passing me off to his colleague because of my "droopy" eyelids which have never bothered me before, to being re-dilated because they waited so long, to finding out that although VSPs site says Midwest Eye Care accepts Care Credit, they really dont. I dont remember the name of the guy who was taking my glasses order but he was seriously lacking personality and unable to grasp the concept of conversation. I ended up not buying my glasses there because of the Care Credit issue, and Im glad. Never going back. The person who answered the phone at another vision center, had more personality than anyone at Midwest Eye Care.
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Jennifer Hust
The staff is AMAZING! Ive been coming here every 2-3 months for 5yrs. Ive had 3 Vitrectomies and 4 different laser surgeries. At one point after a surgery my Dr wanted me to call in to the on call Dr and tell him to contact him if I had problems so my dr could call me back personally. I didnt have problems but when I went in a week later my Dr said he had thought of me and called the Dr to see if they had heard from me. Yes the wait times can be problamatic, but they are Specialists and not just regular eye drs. They deal with surgeries and emergencies. A few times I have had emergencies and they still squeezed me in bc they care about ALL of their patients. I recommend ANYONE who asks about Specialists to MEC.
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Bill Hopes
It took over 2 months to get an appointment for a Chinese lady. I asked for a Chinese interpreter. One came, but spoke Cantonese, not Mandarin. When I informed the office staff that the lady had a hand-held translator, Katie said they didnt have time for that. I then asked if they could write something up about the diagnosis and results, but they said all they could give them was a receipt. Seriously! This staff needs some training! We are all busy. They paid for the appointment like everyone else. Some people are going to require more time than others. Work with them! Dont blow them off.
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Greg Nolle
I dont normally write reviews, but I thought the other reviews posted here are not fair. The physicians at Midwest Eye Care are absolutely excellent. Both I and my mother have had surgeries with two different physicians--both were excellent. What I have seen written about the long wait has some truth to it, but I would rather wait a little longer to see an excellent doctor. Also, I have purchased glasses from Spectacles and really appreciate their 90-day, no-questions-asked money-back guarantee (although I have never had to use it). I would highly recommend Midwest Eye Care to anyone.
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J Turner
I have gone to Midwest Eye Care for the past 3 years. I chose this clinic for the ease of location, so I could easily get there from work and return in a timely fashion. Although, if I continue to sit in the exam room for 60 minutes every visit, I am not sure how the location benefits me. I will never return, after 3 yearly visits and 3 very late services. The billing staff is also not the friendliest.
CA
Caleb Johnson
The doctors and staff are friendly, but like most doctors offices they tell you one amount(close to $700 up front for me) to pay for services. You pay the amount and then they send you more bills months later.(close to $200) With no warning and when you call they bounce you around from person to person, then tell you well thats what you owe sorry cant do anything for you.
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Heather Dempsey
Horrible billing department! Will not go back there. Mindy may have been a good eye doctor but their billing department was BAD! They billed my health care insurance instead of my eye care insurance and would not rerun the claim so I was stuck with the bill.....even though they got a pre authorization from my eye care insurance company the day of my appointment!
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Robert Hutton
Went to Dr Hottman he picked an extra exam to pad the bill gave me expensive meds. They solved the problem short term. But now simple eye infection is back. Unclear if he knew what my issue was or just guessing. US medical care as a whole is overpriced and not usually in the patients best interest. Look around this probably isnt where you want to go.
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Amber Neufeld
Every time I go into the Spectacles department the service is horrible. One guy there adjusted my glasses and when I got them back they were all messed up but he didnt even bother to adjust them for me while sitting in front of me. He didnt even sit down. Now I have to go to another place to have them adjusted. Worst experience ever.
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Anne Thompson
Ive been using Midwest Eye Care for years now and have nothing but good things to say about them. I have gotten in to be seen almost immediately every time, the care and professionalism is great. Everyone has been most helpful and kind. I appreciate that I can count on reliable, prompt service every time.
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Joseph Danks
Had an appointment at 2:10. Didnt get into a room until 3:10. Then more waiting. And finally got out around 4:30. 2 hours for an appointment is not acceptable. If you have to come here, make sure to schedule early in the day.