Best Buy

Reviews 4

A

A Private User

This place is a joke. Customer service shouldnt even be in their vocabulary. I recently bought a 13" Macbook here and even opted for the "superior" black tie warranty. This has been the worst purchase of my life. For over $2000, I must have set my expectations too high. After 4 or 5 months, the computer began flaking out, freezing up, making loud popping noises whilst the screen blacked out save for a few horizontal bars of colored snow. Also, the LCD appeared to have some bleed beginning. I took it in and clearly pointed out the two issues ( I actually was afraid they might forget one). I also took video each and every time the computer did its freezing-up act so they could see exactly what it did. I waited 11 days or so and my computer was back. Unfortunately, the LCD had not been touched. The only thing they could do was write up ANOTHER sheet and send it back out. So another 12 or so days went by and again they called. I waited 45 minutes at the store while 1 slowww geek squad member helped 2 other people. FINALLY he called my name. I quickly glanced at the new LCD, saw it was clean and promptly took the computer home. When I got home, upon closer inspection, I discovered whoever had replaced the LCD (basically the entire top of the laptop) installed it incorrectly as it was no longer registered with the lower half. It was actually crooked by about an 1/16" no joke. On top of that, the computer still froze up. My father had actually picked this up as a gift and consequently contacted Best Buy about this entire mess. Needless to say, in careless, business fashion, they replied they can do nothing out of the ordinary until three attempts have been made by geek squad members to fix the issues. They demonstrated no concern for the terrible headache this whole thing has been. No apologies for their mistakes, and certainly no help. As a photographer, this computer is my tool. Fortunately I have an older desktop for my basic needs but the programs I must use for my equipment can only be run on newer machines and thus I NEED MY LAPTOP. Of the 8 months I have had the thing, its been being "serviced" for 45 days and counting...This is atrocious. As for black tie? What a waste. Please dont waste your time with Best Buy, they will only disappoint. Im hoping I can get a full refund and get the computer elsewhere. I certainly will not buy from them again!

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Tracee Green

This store has beyond disappointed me today, for starters I am not usually a person who has complaints on items however I have had a horrible two months with my computer purchases which are too no fault of best buy. i purchased an envy detachable keyboard and the keyboard stopped working and then I purchased a surface pro 3 in which the i7 processor apparantly has known overheating issues. I returned it to this location today and was ready to purchase a new i5 surface pro 3. I first first said the 128 because I know my mom has this one with no issues but the girl told me that it wasnt in stock but she could order it in which I then said ok perfect I have a walmart price match. She looked at it and then said no we dont have it in stock so you cant purchase that one, the difference was they had a window 10 only (which is FREE with your upgrade as soon as you buy your computer, I upgraded my i7 instantly when I got home) so I said ok fine Ill take the 10 but Microsoft has a price match, she literally studies this price match for 5 minutes Im assuming looking for the loophole to tell me no I couldnt use it. Which is utterly ridiculous, the computer was $949 and both of these price matches were $839 and $899. After she tells me no. I ask for the manager, she arrives with the "im not looking to satisfy a customer look" she then studies the price match and tells me "no microsoft has it out of stock" and actually told me "i cant keep price matching". First of all, what does that mean? I didnt have 10 items and I was looking to price match, I was exchanging my computer for a different model and wanted a great deal as any other person. I said thats ok just refund me. She instantly refunds. So let me understand this, you would rather refund $1240 to my card and not get anything in return AND now you have a customer that will NO longer shop this best buy. I have never been in best buy and have never had anyone study the price match I am showing them? This was ridiculous. Obviously their goal was to absolutely not give me a deal. This was utterly ridiculous. I am disgusted with them.

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Brian W

I purchased an APC UPC (backup battery) that didnt work from the moment I took it out of the box. I was out of town serving my country for the last 2 weeks and today was the first day I could exchange it. Apparently I was 2 days outside of the exchange period. The floor manager refused to exchange it. I requested to speak to the store manager (Ken) to see if it could be done due to the extenuating circumstances. Other locations have done it in the past for me. The floor manager came back saying the store manager said he was busy and I wasnt important enough to deal with. After hearing this I cited that his picture on the wall (Best Buy Logo with a name under it.. not even his picture..) stated that if there was a problem that he would be happy to help. I asked the floor manager to ask the store manager how long it would be before he would be available to speak with. Apparently this struck a nerve with the store manager because he came over to me yelling, what is so important that I have to stop what Im doing to come over here? He came right up in my face trying to intimidate me. He was extremely confrontational and refused to provide any customer service. I asked for the corporate complaint number because of his treatment and he spouted off 800 best buy and walked away. I would have thought a store manager would have been trained in providing customer service and customer retention. He didnt care about the customer at all or keeping me as a patron. I couldnt believe the treatment he gave to someone who serves our country. I could deal with not getting the product exchanged, but not my treatment. I recommend that all military, veterans, public service personnel, and anyone that cares about the above people avoid this location.

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Bryan Emerson

Very frustrated with the service here. Over the last 3 days I have purchased two laptops from the St. Peters Best Buy. On 8/21/13 my previous laptop stopped working and I needed to purchase one before work the next day, so I arrived to Best Buy around 7:45pm. I spent 30 minutes looking at laptops and had no one offer any assistance, so finally I interrupted the three customer service reps who were chatting it up and asked for some help. None of them offered help but said they would find someone. When I realized they were not trying to find anyone I just sat right next to them until they yelled over to someone to come help me. After 15 minutes I purchased a computer. The next day my wife decided she wanted that computer so I purchased another one online, it was an open-item. I received an email on Friday morning that it was ready so I went to the store around 2pm to pick it up, but they had the wrong laptop for me and told me that the geek squad would need 24 hours to get it ready. Not much for apologies. On Saturday, I made plans to return to pick up the computer, but I wanted to schedule a time with the geek squad to replace my wifes broken phone. I called customer service at the store trying to schedule a time, but the lady was rude and put me on hold never to get back to me. The second time I called I was actually driving to the store and upon arrival, I saw her behind the counter day dreaming (while I was still on hold). Anyways, I was able to pick up my computer after about 20 minutes, but that was the terrible service I received at the store is not excusable!

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