Best Buy

Reviews 6

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Lisa Alcorn

I had the most Horrible experience at Best Buy trying to exchange a defective Samsung HW-M360/ZA Soundbar! I bought a soundbar and subwoofer (pictured below) from Best Buy. The Bridgeton, MO store i purchased it from-With My Best Buy credit card- did not have one in stock the day i bought a TV and the soundbar. It took over a week for one to be shipped to the store, but once it did arrive we picked it up and took it home. The next day my son hooked it up and the soundbar would not power up or turn on. The following weekend I took it back to the store i purchased it from. I had my receipt and my pickup order print out. The return agent checked the soundbar and confirmed it would not turn on. She then checked the subwoofer and immediately said that the Model Number on the subwoofer did not match the Model Number on the soundbar and the packaging and would have to get a manager. That manager came over and she confirmed that the Model Numbers did not match and she said she could not do an exchange or a refund. "Wait a minute! This is what you gave me!" She asked me if i had another subwoofer at home and maybe they got mixed up? NO! I am bringing back to you EXACTLY what you gave me! This woman had NO empathy. She blatantly did not believe me and flat out told me she would not do anything to replace the product that did not work...But i told her the subwoofer isnt the issue..the soundbar-which Model Number does match what is on the box and the receipt, is the issue. She did not care. She said if they dont all match she will not refund or exchange it. I told her she may as well get a supervisor because i was not leaving without a resolution. She told me i would have to deal directly with the manufacturer since that was where it had shipped from..the manufacturer warehouse. By this time i am completely flabbergasted. Im standing there realizing that this store is going to charge me $149.99 plus tax on my credit card for a product that doesnt work and they wont make it right. I was being robbed! I stood at the counter and called the Samsung number that she had given me and was on the phone with one of their agents when another manager finally came up. He saw immediately that the clear cellophane was still tacked to the subwoofer. He pulled the manual out of the box and found the page where it shows the subwoofer model number. He then said, "Youre Fine" and advised the return agent to go ahead and make an exchange. He told the return agent that about a year ago some of these manufacturers starting putting the different model number on the subwoofers and that is listed in the manual. The manager that had refused to help and was so awful had just walked away with a "I could care less" attitude. I was so distraught and shaken that by the time i got out to the parking lot i had to stand there and just cry for a moment. Honestly if the other manager hadnt been there, there would have been nothing i could do short of stand in front of that store with a sign telling customers walking in that i was being robbed by this facility. So Be Aware consumers...These return agents are not being trained to know anything other than if the model numbers dont match dont do a return or exchange..EVEN if the product that you puchased actually has different model numbers!

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Carrie chapman

Went into the Bridgeton Best Buy yesterday to purchase a phone. Since Im not a person that does a lot on my phone I didnt want to spend a lot. I saw a phone in my price range that had all the features I was looking for. The sales lady there kept trying to get me to buy a more expensive phone.I kept telling her that I was not interested in that phone and that I only wanted the one particular phone.She finally said she would go see if they had any in stock.After waiting about 10 minutes she came back and told me that the only phone she had in stock was the more expensive phone.I again told her that I was not still not interested in that phone.I asked her if she could call other stores or check to see if any other stores in our area carried the phone.According to her the closest store to carry it was Fairview Heights.I later did my own checking around and found that South County Center actually had a very large stock of them.I truly believe she thought if she told a store that was out of my way that I would just go ahead and buy the more expensive phone just to not be inconvenienced. Customer Service at this location is absolutely horrible.

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Keith

I purchased an $80 macbook power adapter and needed to return it (cellophane opened but all in box). The purchase date was 16 days prior to the attempted return date. The returns employee said we were beyond the date of return. They have a 15 day return policy now... I should have read the receipt, "14 days on phones, 15 days on most everything else." Wow, an extra day for non-phones! The manager said there was absolutely nothing within her power that could be done to provide store credit. Really? Nothing? I asked if this was the same situation if they sold me a bad product and she said no, she might be able to do store credit then, but would not since it was functional. It was clear she could not care less. I called the 888 best buy number and they advised me that my best option was to try a different store! I recommend avoiding this one.

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Tina Shannon

I would advise not to get the cell phone protection plan it is horrible. The deductible is outrageous and their geek squad service is horrendous. My galaxy s6 rear camera lens shattered they wanted to charge $200.00 plus I would have to wait 2-3 business days to get a refurbished replacement phone.....RIDICULOUS!!!!! I went on eBay found the part and fixed it myself for $4!!! I think the worst thing they could have ever done was to align their cell phone insurance plans with the cellphone company insurance plan. They use to be so much better now they are no different than the rip off cell companies.

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Ciera Wright

Horrible customer service. Came in yesterday for a laptop and nobody bothered to ask if I needed help after waiting for 30 minutes. Came back today to replace the laptop because its the wrong kind and guess what......still waiting. Some young girl at customer service was very rude and seemed like she didnt want to help me. I started to explain my issue and she got on her headset and cut me off asking someone else to come up and assist me. I will no longer be doing business with Best Buy. You just lost a customer due to lack or urgency and associates with stuck up attitudes

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Matthew Boyett

Ordered a store pickup, got the message that my purchase was ready, went in thinking itd be quick and easy. No, it cost me 45 minutes. There was one person working the returns and order pickup counter and there were dozens of other employees most of which were walking around empty handed at 2 oclock on a Tuesday afternoon. The line had 7 to 11 people in it the whole time I was there and there were times that I could count more employees than customers. To the managers at Best Buy in Bridgeton: you wasted my time; I hope and pray youre unemployed soon. Merry Christmas

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