MAC Cosmetics

Reviews 3

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Hannah Ngugi

Yesterday(8/23/16), I went to the location inside of Nordstroms at the St. Louis Galleria Mall. First, I should say that Im a plus sized, very pregnant mother, who was shopping with my four year old daughter as well. Also, I dont typically go to the mall in full face with daughter, only if Im with my husband or friends. Anyway, though I try to look semi presentable and not like a frumpy mom machine, I am often profiled in make up and clothing stores because of my size or look. Based on this, there are certain stores that I avoid because of horrible customer service. Before I went to MAC, I had gone to Sephora. While I was there, I was not greeted, and once I was, I wasnt actually greeted, I was immediately offered make up tips. When I politely refused, I was basically made fun of by two store associates there. Feeling terrible, I left. Next, my daughter and I went to MAC, and we were greeted by Kenadie Crossley. I told her the type of product I was looking for, and she had me sit down to try and match my skin tone. Another sales associate walked up, watched and chatted with us for a moment, but I didnt catch her name. Anyway, being pregnant and hormonal and having those ladies actually being nice to me, my eyes welled up with tears. It was so refreshing to just be able to SHOP, and not feel judged or unwelcome. The girls helped me regain my composure, and Kenadie had me sit back down and showed me more products and unique ways to use them with my facial features. She was very personable and chatted with me while she helped me. When she was done, I was amazed at how I looked, and I felt more confident. I purchased several products, and Kenadie gave me her card offering tips anytime I need them, and help with future purchases. I will NEVER shop at Sephora again. Im ride or die MAC now...lol. Basically, I wanted to point out her beyond excellence customer service. Like REALLY STELLAR niceness, and extensive product knowledge. She 180d my day, and I will not forget that experience for a long time. I also plan to share this in as many online outlets as I can.

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Ashley Henderson

AMANDA THE COUNTER MANAGER IS AWESOME SHE HAS GREAT CUSTOMER SERVICE AND SHE WILL GO THE EXTRA MILE TO MAKE SURE CUSTOMERS ARE HAPPY I RECENTLY VISIT THERE AND SHE WAS GREAT ON MAKING SURE ALL OF MY NEEDS AND WANTS WAS MEET AND THAT I WAS HAPPY I WILL MOST DEF BE VISITING THIS LOCATION GOING FOWARD THANKS MAC WITH A SMILE

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Queen Bee

They where so nice and warming I loved being there