Ulta Beauty

Category:	Hair Salon
Address:	2419 N Hwy 67, Florissant, MO 63033, USA
Phone:	+1 314-921-2834
Site:	ulta.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 44

Reviews 17

Desade Desade

Talent management is quintessential. It is not enough to greet customers with a smile. An employee should have or at least attempt to obtain knowledge of the products that are sold at this ULTA. I encountered a person with a kind demeanor, but lacking in the area of knowledge, and this hindered the employees ability to process information, accurately- creating unnecessary confusion and dissatisfaction. I had to endure apathetic tones and dismissive attitudes from other staff members- who this employee sought information from. Needless, to say I walked away displeased and this store will miss out on future sales. For you see- I may not have appeared to be a person that is highly invested in cosmetics on this particular day, it was a Saturday- I was very casual, and without makeup. I deliberately came to ULTA without makeup, because I was looking for new foundation and other skin care products. Consequently, the assumption that appeared to be the supporting driver to deliver poor and apathetic service is unfortunate for this location. I spend a lot of money on self-care products and I have friends and family members that do same- whom I will be advising not to attend this location. ULTA employees are the frontline implementers of ULTAS strategies, when the employees turn off the consumer they are only creating opportunities for their competition like Sephora... Poor customer service has a negative impact on the bottom line.

Andrea Khan

Upon entering the store the associates jeered and proceeded to go in a corner to make snide remarks as I was without makeup and dressed down. I received no help from anyone and they went out of their way to make themselves unavailable to assist as I took my time to walk the whole perimeter of the store. Was not sure if it was because of this or perhaps I was the wrong color but they make it very clear that I was not welcome there. And when I left I noticed there was no one at the register in case I wanted to purchase something. Dont worry because hell will freeze over before I spend a dime at ulta I went elsewhere and made my purchases where I was valued as a customer and a human being. Their snobbish attitudes they can keep...without my money

Amy Allen

Do NOT get your hair done here. Was there for 7 hours, yes 7 hours. Not only was that a long time, my hairdresser left in the middle of it, left someone else to cut my hair and not only did she cut my hair she gave me a bob cut, when the picture showed the hair to be cut a little below the shoulder. Manager tried to fix it, had to go to Fantastic Sams to get the cut to even look right. My hair is breaking off, and falling out from the dye job, from whatever hair I had left after the hair cut.

Wayne Dabrowski

If you like being treated like garbage, and being talked down to, then look no further than the Ulta in florissant! Both times myself and my wife have been there, we have been treated like garbage, not even offered help and when we did ask for help we got a scoff and were walked away from. Heaven forbid you want to use your rewards points, you must be satan to make them want to work! Will not be coming here again and have personally filed a complaint with the district manager.

Macy Willman

I thought they were very friendly. The guy always made sure i was finding what i needed. We even had a great conversation together. Then he checked me out and talked some more! I honestly loved it!

Parris Nathan

My friends mom gets her hair done here and the employees were really nice while my friends and sat in the salon with her mom.

Erin Theisman

I love Ulta! This location is just like any other. It has it all. Employees were very eager to help if needed.

jtoaimi 78

Very amazing haircut gives shampoo and product for free!!

Kathleen Jefferson

Nice store and get helpful...

Deborah Crayton

Great service and staff.

cavitt21

Great beauty discounts.