Trapp and Company

Category:	Florist
Address:	4110 Main St, Kansas City, MO 64111, USA
Phone:	+1 816-931-6940
Site:	trappandcompany.com
Rating:	4.5
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–5PM 12–5PM

Location

Photos 100

Reviews 8

Hattie Kennedy

Very disappointed by a recent custom order that I had placed for my daughters engagement party. I was quoted $150.00 for a centerpiece that I asked to be an "engagement ring". I thought the quote was reasonable for the quality of this establishment and was expecting a very professional look! I had discussed with the designer to cover a foam florist ring with magnolia or lemon leaves and spray paint them silver for the "ring" and to top it off with white roses and surround them with small white spider mums to replicate my daughters ring. I asked for it to be setting in a bed of greenery and flowers that would be within the price range. She said they might need to go over in the price a bit which was acceptable to me. I called the designer midweek to ask if she had any questions and she indicated she had a good idea of the design and never mentioned using cardboard, moss or foam core. The day of the event I was called and asked if I could pick up the centerpiece later in the day from the agreed 3:00 p.m. time because they had been very busy since it was a Saturday. I agreed to pick up the centerpiece right before they closed at 5:00 which was right before my party was to begin. When I arrived I was handed a 3 foot long styrofoam rectangle covered in moss with glitter ribbon surrounding it. Atop the mossy foam covered piece was a cardboard ring that was spray painted with glitter silver paint. The flowers were glued onto cardboard cutouts to represent the diamonds of the ring. I was terribly disappointed as I was expecting a "floral centerpiece". All I could see was cardboard! I was told they would only charge me 1/2 price ($75.00) since I was so disappointed, which I am still not happy about. There was nothing I could do since they were about to close and the party was about to begin! As they handed me the piece to carry out of the store, my hand was almost cut by the sharp brads that were sticking out of the underneath side of the piece anchoring "the ring". I went back inside to explain the sharp metal would cut the seat of my car and would not be acceptable to place on the dining table for fear of scratching the wood of the table. They promptly took the piece, turned it over and cut off the sharp bottom edges and sent me on my way placing some tissue on the seat of my car. Very disappointed and embarrassed to put the piece on the center of the table sat the mossy foam core covered board with the cardboard ring. There were some scattered white spider mums sitting atop the moss that were stuck into the foam core and looked whimsical, but not one person commented or said what a beautiful centerpiece. Some curious guests asked if I had made it, knowing that I had some floral design experience, and I was happy to say "no way" and that I had contracted a professional florist and this is what I got! Definitely not worth the $150 I was quoted, and not happy that I was actually charged $75 plus tax.

Tanner Greer

UPDATE: After my initial review Trapp and Company reached out and offered to make things right. They ended up resending the original arrangement, which turned out beautiful. The difference between the two arrangements was day and night. What they sent the second time was a true work of art. Side by side you would not believe both arrangements were from the same company. I would recommend either placing your order in person or over the phone. ORIGINAL REVIEW: This past week my Grandmother found out her cancer has spread and only had a few more months to live, so I wanted to send something to brighten up her room. I chose Trapp and Company because they had mostly five star reviews and judging by their higher prices I assumed more care would be taken when putting together the arrangement. I settled on the "Love in Bloom" arrangement with tulips, hyanthis, and greenery, which came out to ~$99 with taxes and delivery. I send flowers quite often and from my experience an arrangement like this would typically be $45-$55 at other florists, but I gladly paid the premium because I wanted this to be perfect for her. What was delivered was far from it. The flowers looked as if they had been randomly put in the vase with little care. The tulips were already fully opened and nearing the end of their lifespan, and there was all but no greenery. It looked like it had been in the cooler too long already and they were trying to just get it out the door. Since I do not live in town I ordered this through their website; had I ordered in person maybe it would have been a better experience. All in all I would not suggest using Trapp and Company for your floral needs; extra costs did not equate to extra care. Florists using the Teleflora platform seem to have much more consistency across locations at more reasonable prices.

Tawnya Cole

I love Trapp candles and scents. It makes me very proud to be from Kansas City!! I never pass up an opportunity to brag about Trapp! In addition to being the best smelling candles in the world the price is also fantastic! Even when there isnt a sale, these candles, melts, sprays etc. are a SUPER value compared to other candles on the market. I have tried the "very expensive" candles and have not found one that compares to the amount of scent in Trapp candles! I personally use any left over candle wax from my Trapp candles in a wax melter so I never waste any product. I love Trapp!

Steve Joss

I ordered an arrangement of cut flowers this past week and worked with floral designer Matt. The recipient of the flowers just emailed me to say it was the most beautiful arrangement she has ever seen and she sent me a picture. It, indeed, was a stunning creation and I just wanted to thank Matt for listening to the type of arrangement I was seeking and for so masterfully executing the vision I had for the finished product. The shopping and ordering experience was clear and concise and I could not be happier with my contact with Trapp&Co and for the beautiful creation they delivered.

Susan Carlson

Cant say enough good things about Trapp and Company. They did the flowers for our 50th Anniversary celebration at The American on June 24. The combination of orange roses, yellow and white orchids and white hydrangea were fabulous and we received so many compliments on them. We were happy to be able to send the table arrangements home with a dozen people.

Carol Hueberschmidt

We really enjoyed the floral arrangements that you guys did for our sons wedding. Although we cannot take any credit as it was the brides side of the family that hired you. All of our vendors were great from you guys, to the catering company to The KC All Stars band, everyone was perfect.

Sharon Thompson

Trapp and Company is the best place to head for a unique and classy gift -- or for a special treat to celebrate yourself. Their fresh flowers are amazing, and the store is always seasonally decorated, full of unexpected treasures made for a shopping adventure!

Mary Rew

Very disrespectful and rude had a pair of shoes he said they came from the store got there they never carried them and the tag didnt come from those shoes. I was promised a gift card never got it and o can all the way from olathe never again buying from there