Apple Country Club Plaza

Reviews 4

SH

Shanna Butler

I had to take my phone into the Apple store last week because the screen was flashing like a strobe light. I made a reservation at to so call Genius Bar for 4:40 p.m. I only had to wait about 5 minutes before I was seen by one of the techys. I told them of my problem and they did some tests and came to the conclusion that my LED was messed up. My choices were to get a new phone or go home and back up my data. Now, I don’t know about you but I hate going to the Apple store. It’s always busy and like a zoo in the store. And like any IPhone user I was worried about all the data that was stored on my phone. Most of my pictures on my phone were back up but I was concerned about my contacts. The employee told me that my contacts “should” back up. I chose to get a new phone. The employee “activated” my new phone and I was ready to go – or at least I thought I was. Upon leaving the store – I realized that my phone wasn’t getting any service. I was furious! The employee did give me a card and I hit the *2 key since my provider is Sprint. I spoke with Sprint and the lady advised me that I need to shut my phone on and off in order for the activation to work. This is something the employee at the Apple store didn’t advise me of. After I shut my phone on and or it did in fact work again. I went to take make a call and my contacts were ALL GONE!!! Now, I don’t know about you but I haven’t really remembered a telephone number since I’ve had a cellphone! So, needless to say, I was very upset when I realized all my contacts were gone. I still had the card that the employee at the Apple store gave me so I called the 800 number on the card. I was connected to Tom in Reno. Tom immediately knew that I was VERY frustrated just by the tone of my voice. Tom did EVERYTHING to reassure that by the end of our phone call he would have everything sorted out when it came to my phone. What Tom did – the other employee at the Apple store should’ve done. I’ve only been an Apple user for just a little over a year so I’m still learning about all the amazing things my phone can do. Tom asked me to go into my settings and look to see when my phone was last updated. My phone last updated on August 1, 2013. Tom told me that all my information would be stored in iCloud and I should be able to get all my contact back and most of my pictures!! Tom was CORRECT!! I was able to get most of my pictures back on my phone and ALL of my contacts were back!! By the end of the call I was overjoyed that my phone was back to the way I had it prior to getting a new phone. Now, what I don’t understand is why the employee at the Apple store didn’t take the time to do this?!?!? I can tell you why – because they are in SUCH a hurry to get folks out of the store that they don’t take the time required to actually solve the problem!! Thanks to Tom in Reno for taking the time to make me smile that evening. Kudos to him for actually giving a damn!

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A

A Private User

I have nothing but unpleasant and frustrating experiences with this Apple store. It seems that half the time I cant get someone to answer the phone if I need to call, and when I come in the place is so utterly chaotic that I end up standing around forever waiting for service. I had a service appointment last week, and was informed (after waiting 10 minutes at the counter while several blueshirts walked past me) that I was supposed to check in with the "concierge" at the front of the store. Of course, there was no sign identifying any particular blueshirt as significant, and there had been no communication at any point in the appointment setup that there was a check-in process. So I checked in as requested, walked back to the counter, and when someone finally helped me they made some snarky remark about it being 10 minutes after my appointment time. Maybe a sign would have been helpful? As others have said, the store is always completely packed, and miserable to spend any time in. And honestly, is a check-out counter too much to ask (even a desperately hipped-up one)? I mean, this is a store, right? Several times Ive walked in to buy something and ended up leaving without because theres no easy way to check out. The saving grace of this store is that the actual repairs Ive had done were fast and painless (none of the hard drive wiping that friends have had), and the techs with whom Ive interacted were friendly, attentive, and helpful. Its a convenient location for AppleCare repairs, but I generally wont actually shop here if I have a choice.

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MA

Madhu Chandrakumar

Visited the store many times over the years to purchase computers, phones, accessories & repair services. Staff are very friendly and there are plenty of them to make sure you get helped quickly. Its a little different for service requests though, you will usually have to wait if you walk in without a appointment as there are only a few technicians. So make sure you make your appointment before visiting the store. Im sure this is common at all Apple stores, just wanted to note that it applies to this store as well. Multiple times I have had issues with the store having stock of a particular product, which wasnt even a newly released item either. I think they could do better in this area as a lot of people are probably turned away due to not having inventory of what they came in looking for. Also many times I have spoken to someone about a particular product and then when I am ready to purchase they check and its not available in inventory. It would be much easier if they knew what they had and let you know before going through all sorts of information and not being able to walk out with one. Other then those few issues, the overall experience was always great as far as communication and comfortable atmosphere.

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BR

Bryan Morgan

Every interaction Ive had with an employee has been pleasant (though at times rushed, given the amount of store traffic at that time). Ive had an employee spend 15 minutes, which is forever in a retail environment, help me force a sync from my iPhone to my iCloud. Ive taken three workshops, each with a great instructor. Max workshop size: three students. Each time, we finished our topics and went on to more advanced issues. Full disclosure: I have Apple Care on my MacBook Air. All I have to do is make an appointment at the Genius Bar, and my problem/question is immediately taken care of. I had my computer shipped off for monitor issues on a Monday and it came back on Thursday of the same week with an itemized list of repairs. The quoted price of the regular repairs was more than the price of my Apple Care ($250). I think that if you go in knowing a little about how Apple (the retailer) works, youll have a much better experience. I also believe that there are bad apples in every tree: sometimes youre just going to get a lazy idiot to talk to. My advice? Just leave the store and walk around for ten or fifteen minutes and then return. Youll get a different employee, and will most likely have a better experience.

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