Sprint Store
| Category: | Cell Phone Store |
| Address: | 12270 St Charles Rock Rd, Bridgeton, MO 63044, USA |
| Phone: | +1 314-739-4243 |
| Site: | storelocator.sprint.com |
| Rating: | 4.4 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM |
Location
Photos 1
Reviews 9
A
A Private User
On June 7th I went into this Sprint Store. My intent was was to return my galexy s6 device so that I could upgrade to an s8. Upon making this known, a tall African American male with a light skin tone and hazel colored eyes requested my ID and informed me that I was not an authorized user and he would not be able to comply with my request. I then stated I had previously went to a different location where I was able to complete task without such difficulty, and that I would return to that location. A daker skin toned female employee with short hair and a medium build then responded in a sarcastic tone "yeah thatd be the best thing to do." The female was located at a separate booth, she was scrolling through her phone the entire time and never looked up, even when addressing me. I responded to the female that she was not assisting me and therefore her sarcastic response was not necessary. at this point, I requested the manager and the male who had been working identified himself as such. He then responded that the females approach was perfectly acceptable and she was in no way wrong for her sarcastic response. At this point I realized that I was in a situation where the blind was leading the blind and there would never be enough education or in-services in the world to correct this kind of ignorance. I have since been added as an authorized user on the account in which weve had for 11 years. This is the first time in that time that Ive ever almost left the company. Please orientate your staff to appropriate responses to already tense situations. There is no reason to argue with the customer as these two employees (a manager at that) did to me. I am sadden and disappointed by their inexcusable behavior. Thank You A Loyal Customer of 11 years.
A
A Private User
I never write reviews and I dont want this to fall through the cracks if I send it to corporate so hopefully someone will see this and recognize Alana at the bridgeton store for her brilliance. I had issues with the billing on my account and had been on the phone with customer service several times this past week and no one could seem to get my issue resolved. I went in the store with all intentions of cancelling my account if this didnt get fixed, and fortunately for sprint, they had a hidden gem working behind the counter. Alana not only fixed my problem the FIRST time but she completely transformed my ill feelings toward sprint. She was very patient as I explained how we got to this point, and she took the time to learn more about me so she could tailor the resolution to my needs. I love the personalization she provided. I feel like she may actually care about the customers she interacts with which Ive never gotten before (with sprint or ATT). I hope they either give her a raise or a promotion because she truly went above and beyond for me and is a definite asset to the company.
A
A Private User
I walked into the store today without the intention of purchasing a phone but walked out with a LG V20 and I feel like it was a much better solution to the problems i was experiencing. I usually dont do "blind" purchases. Generally speaking I like to spend a few days at minimum on bigger purchases, however, I felt comfortable making the purchase without all that because the level of customer service I received was exceptional. The guy I worked with was Lance Gerst. The guy was extremely friendly and well-humored but more importantly Lance was VERY knowledgeable. Not only about the phones but of practices, promotions, and spent the time to give pricing on all the various items/services I had asked about. Lance understood the problems I was experiencing and went over and above to help resolve them. I walked out of the store with no signs of buyers remorse. In the end he had a better solution to solve the problem which may have cost a bit more but totally worth it.
A
A Private User
Worst customer service experience. Walked in and sat for 15 minutes before a worker decided to add our name to the list. Then sat for another 20 minutes while 2 workers stood around talking. Finally, one worker got done with a customer. Instead of calling another customer up (there are 5 of us waiting) he escapes to the back, and you can hear him having a pleasant chat. Another worker was sitting behind the half-ball "greeting" customers, but didnt seem to have any other role in the store. I knew Sprint had terrible customer service, but this was unacceptable. Perhaps theyd be more productive if they hired adults. Children just dont cut it.
A
A Private User
Great customer service. Its not one time that I go in there and Mr. Robert Griffin cant fix my phone or help in some way. This is the best sprint store in St. Louis Mo. to me. I have NEVER had to do a master reset when going into this to in order to fix the problem. Master reset is the last thing that is even talked about and even then he still think of something else to do then a master reset and it works all the time. Mr. James Melton always provide great customer service as well. If you go into the sprint store at 12270 Saint Charles Rock Road Bridgeton Mo. 63044 as for Robert Griffin or James Melton they will take care of you.
A
A Private User
Im giving this Sprint store 5 stars because I had the most awesome service ever! Almost every tech in there knows everything about the phone plans, and the technology thats currently out. Specifically a technical consultant named Robert Lee Griffin, was a tremendous help. My son and I went to the store and from the time we walked in, everybody was so friendly and welcoming. Thanks for everything guys, I really appreciate the time and patience you guys provided. P.S, If any of the higher ups in corporate or otherwise are reading this post, I highly recommend a raise or bonus be given to these employees.
A
A Private User
"Factory reset" seems to be the only thing they know how to do. Ive never blown up on an employee before till I went here, where they all just stood there in their circle when I lost it. IVE FACTORY RESET MY PHONE 7 TIMES SINCE I GOT IT. Its clearly a lemon but thats the only answer they give me when I have a problem "factory reset". Its always an app Ive downloaded to them. NOT TO MENTION MY MOBILE DATA IS NOT WORKING. WHY AM I PAYING FOR THIS?! The worst! I used to get great help, although I never needed it, when that store was u.s. cellular. I hate this SPRINT store. Never going back to them for help.
A
A Private User
No longer being a Sprint Customer, I walked into the Store asking about returning my old phones. The associates looked at each other puzzled and some one said "Corporate". The person in front of me said "Corporate", as if I should know what that would indicate. There was an awkward 5 seconds of blank stares, I then asked what that meant. They seemed as if it was offensive to spend another 15 seconds explaining I needed to go to the Cave Springs location. The associates stated they were a 3rd party. I thanked them and left. I hope they treat their current customers better than former customers.
A
A Private User
I have been with sprint forever even when they were Nextel. This was the most informative, caring experience I have ever had. I actually got to where I hated sprint and couldnt wait to get out of the contract. Robert Griffin and Emanuel at the Bridgeton location changed my attitude. Good workers are hard to find. Ive been in management for 30 years so I know They are what you should be proud of. Thanks. Gina Epps