Scandinavian Designs (Formerly Dania Furniture)

Category:	Furniture Store
Address:	2875 Snelling Ave N, St Paul, MN 55113, USA
Phone:	+1 651-636-7333
Site:	scandinaviandesigns.com
Rating:	4.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM 11AM–6PM

Location

Photos 100

Reviews 8

Chaitanya Polumetla

UPDATE: A day after I posted this review, the manager called me and offered a resolution that was fair and acceptable. He explained that there was some miscommunication which is why no one ever got back to me. I stand corrected and I believe that the management does indeed care about customer feedback and opinion. I wont hesitate in giving the store another shot. 3 purchases and 3 issues. Me and my wife moved into our first home and were on the lookout for some furniture and decided to look at some contemporary design stores to buy a couch. Scandinavian Designs felt like a good place to get one and we found that the designs were really good and at first look the store experience was top notch. So we bought a ordinary couch and love seat for out formal living room and custom ordered a really good leather couch and love seat for our living space (this order was going to take 4-6 months so we were planning to use the first couch set in the meantime). Lastly we also ordered a couple of chairs that were on clearance. Now the issues: The chairs and the first couch set arrived. One of the chairs had its leg bent and since they were on clearance they could not exchange for a new one. Rebecca, the associate we worked with claimed that it was good when it left the showroom. After a few calls we had to settle for half price on the defective chair. (Since we had already purchased a table we did not want to return the chairs). The first couch made a creaking noise when someone sat on it. They sent an inspector who came, made some notes and sent it to the showroom. They decided to replace it and that was acceptable. The point being that the defect was not detected before the couch left the showroom. Now the most disappointing issue, the leather couch and love seat arrived after 4 months (we were excited since it did not take 6 months). The color and leather texture we had selected was not what we ended up getting. (NOTE: Their disclaimer states that they cant guarantee the same leather color and grain). We had ordered the Aubergine Verona, and their sample had a coarse texture which I liked very much. But we ended up getting a completely plain textured leather with the color at least two shades lighter. (We went to the store and brought back the sample to compare, just stating the obvious that we did not get what we ordered). We let Rebecca know and she promised that the manager would call us and talk to us. More than 3 weeks have passed by and we have not been contacted.

Lucas Palkert

I hardly write reviews, but I wish I new what I was signing up for when buying my bed frame. Short review: absolutely terrible customer service. They will not be accomodating. Long story: Looking at their website, I really liked lots of the designs they have. I decided on a bed and was looking to order it online but they had no option for online ordering. Then I called them, I told them what I wanted and they said they cant do it over the phone/online for security reasons. This is the 21st century, even PayPal has been around for like 15 years. I decided to make it down there, and they didnt even have the same size bed available that I wanted. Even though the online store said available. Since I was already in the store, I decided on another one I liked and ordered it at the front desk. Most furniture places offer free shipping, but not here! I spent over $1500 on bed and 2 night stands, and they couldnt ship it for me. It was $80 to ship or I can pick it up from the warehouse. I elected to pick it up since I didnt want to give them another penny. I asked about the sizes of the boxes I will need to put in the vehicle to make sure I could fit it all in. Of course, it was different than what I was told. When trying to assemble the bed, I found no instructions were given. But it wasnt too terrible, similar to assembling something from ikea. In general, the customer service could not have been worse. The product is decent quality, but unless you are willing to spend extra time and money to get what you want, it will not be a straight forward process.

Lynn L Pauly

Beautifully crafted furniture in the kind of store you love to get lost in! Rebecca continues to give me fantastic service beyond my initial purchase, as I add to my bedroom set.

Jimmy Christensen

Great selection and friendly staff. Havent found anyone that can beat the prices weve gotten. Get on their email list and watch for sales.

Mitchell Holt

Decent, inexpensive furniture. Service couldve been better, though. Plenty of employees lounging around but no one offered to help.

Jason Hilger

Great variety and good pricing. All the staff is very friendly and helpful.

Zakariya Abdullahi

It looks not the most comfortable place.

James Barton

Nice layout and selection