Category: | Furniture Store |
Address: | 1715 E Independence St, Springfield, MO 65804, USA |
Phone: | +1 417-447-0580 |
Site: | ashleyfurniturehomestore.com |
Rating: | 4.6 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–9PM 10AM–9PM 12–6PM |
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Keenan Vogt
On Saturday, March 5th, I purchased an Owensbe charcoal chaise sectional from my salesman Jamey Anders after shopping at competitors such as Sofa City, La-Z-Boy, FFO, and Havertys. AFTER the purchase, I was informed that my couch could take 4 weeks to get to my home. I would have liked to know that up front, but whatever. I then received a call Tuesday March 8th from Jamey saying that the couch was on a 10 WEEK BACKORDER. He was apologetic and urged that this was a very rare occasion but understood if I wanted to cancel. I was offered no compensation. I thought about it for a few days and asked for a discount on the couch in order to retain my business, but I settled on a credit of my $109.99 delivery fee and 25% off a TV stand that the manager Geri had approved. Jamey promised he would keep me up to date with the status of my couch. May 9th (the 10th week) rolls around, and I have heard nothing, so I call up to the store. Jamey is on vacation, so I talk to the manager (Geri) and she assured me that the couch was still set for a mid-May delivery. I even confirmed with her that once it gets in, they unpackage it and schedule delivery usually 24 hours after they receive it. Even though that meant it being a week or two after I was promised and I was very disappointed, I had already waited this long, so I stuck it out. Wednesday May 18th comes along, and Jamey calls to tell me that my couch will SHIP FROM YOU WAREHOUSE on May 25th. WELL after the original date promised (10 weeks) and even after the manager had promised (mid-May). I bring up to Jamey the fact that the communication in regards to when I will receive my couch has been absolutely atrocious pointing out the fact that he originally told me 10 weeks back on March 8th and the fact that I have now been given 3 different dates. Calling his store out on the lack of communication skills with paying customers must have hit a nerve, because he began getting an attitude stating he didnt know what was originally discussed and basically that I can just deal with it or cancel the order. I told him that attitude wasnt necessary as I am a paying customer, and he promised he would call me when it shipped. Well, youre absolutely right, Jamey. I can either deal with it or cancel, because here we sit and it is Friday, May 27th. I, not Jamey, had to call the warehouse to see where my couch was because I hadnt heard anything about it. Wouldnt you know, the woman who looked up my order stated that it shipped TODAY and wont be to the local warehouse either tomorrow or TUESDAY, MAY 31ST. The woman at the local distribution center said that I would most likely receive my couch on Wednesday, June 1st...13 weeks after the purchase, and 3 weeks after I was initially told which also changed 2 additional times. At this point, it will take an act of God for me to purchase anything from Ashley Furniture again. I am buying a house in a year, and I will absolutely take my business elsewhere and make sure everyone else knows about the trouble and utter lack of care for communication I was shown. I hope someday they make it worth my while to repeat business with them in the future. The way their employees communicate accurately and with a professional manner to their customers would be a good start.
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Donna Hibbard
I purchase a Beauty rest mattress from Ashley about 2 years ago and I loved this mattress! But about 3 months ago I started not sleeping and noticed that my mattress had started to sag. I called Ashley and they sent a guy out to inspect my bed. I had to wait until they had an opening on a Saturday because I could not take off work. Two weeks later they showed up and inspected my mattress. They another week they called to let me know that there was a spot on my mattress. Which by the way I didn’t see or the guy inspecting it did not tell me about. The spot was about the smaller then an eraser on a pencil. Which if the guy had said something to me I would have cleaned it before he had left. They told me I had to clean the spot before they would warranty the mattress. I ask them to tell me where this spot was because I was did not see any spots on it. He told me where it was and I finally found it cleaned it. Because this was taking so long to get the mattress replaced this time I had to take off work to meet them at my house. The next guy was supposed to just come out to make sure the spot was clean or so that is what I was told. NO this guy was from a different company and he had to measure my mattress AGAIN. Now 4 more days pass I call Ashley had to leave a message, then finally Ashley calls and says they will warranty the mattress. But I have to go to Ashley and pick out a new one because they do not sell my mattress anymore. The closest Ashley is about 20 minutes across town for me. I go to Ashley and one salesman who starting to help me but he had to finish with the couple he was already helping. I get it they work off commission. Ok so I go and start looking at the mattresses, he finally comes over and I tell I him my budget and still tries to get me to buy something that was 1000.00 over my budget. Plus he stops talking to me to help yet another customer. At this point I am extremely frustrated with him and I leave store. But because I had to come back to get a new mattress I went back the next day. The salesperson was really nice and took the time for me to find a mattress in my budget. BUT it is now going on 6 weeks from the time I called to have my mattress replaced and I still don’t have a new one at my house! This is insane!!! A warranty replacement should not take this long to get resolved! I would not recommend buying anything via Ashley.
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Nick Penka
I want to preface my negative comments about Ashley HomeStore by saying, I dont have any issues with the quality of Ashley Furniture, the prices of the furniture or the sales people. Tevan was great! He came in on his day off to help me get the deal we wanted. My negative comments are about the management at Ashley HomeStore in Springfield, MO. Be warned - the prices you find on Ashley HomeStore online doesnt mean that is the price you will get from the Management at the Ashley HomeStore in Springfield, MO. Two of the five pieces of furniture we bought were lower on the website by $100 but the management at the local store would not "match" the prices from their own website. The manager told me that they are two different companies and the local store doesnt have to match the prices online. It is 2017! Not 1927. There are a lot of businesses out there working hard to earn my business. I cant remember the last time a nationally branded company told me they wouldnt match the prices of the exact same product from their competition, much less their own website. For me it wasnt about the $100. It was about doing what is right for a customer in an era when customers have a lot of choices and a way of letting others know about their shopping experience... Google... ; ) I was about to spend a lot of my money on their products. I couldve bought my new furniture anywhere else. All the manager had to say was "of course we will match that price - we appreciate you trusting us with your business and want you to be 100% satisfied with your service". If it wasnt for Tevan, I would have walked away from the deal. Trust me, if my wife would’ve been with me when I went back to sign, she wouldve definitely walked away and then shed done a “pretty woman” and bought furniture elsewhere then brought it by the Ashley HomeStore and said “Big mistake. Big. Huge.", however, I work in sales and didnt want the managements incompetence at Ashley HomeStore in Springfield to hurt Tevan over $100. So be warned, Ashley HomeStore of Springfield and Ashley HomeStore online are supposedly two different companies and because of that, the managers at Ashley HomeStore of Springfield, MO wont adhere to the lower prices found on their affiliate online "Ashley HomeStore" website.