Jared The Galleria of Jewelry

Category:	Jewelry Store
Address:	11905 Elm Creek Blvd N, Maple Grove, MN 55369, USA
Phone:	+1 763-424-3872
Site:	stores.jared.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 22

Reviews 8

Kiersten McKee

I went to Jareds on March 9, 2017 for a scheduled appointment to get my wedding band appraised. The jewelry appraisal person is an outside person they bring in to do the appraisals. This guy has been doing appraisals for quite a while. He had also done the appraisal on my engagement ring so I have trust in him. After the appraiser was done with my wedding band, he went over the details of his appraisal report and all looked great! In fact, he said it was a beautiful ring with no major flaws. The appraiser then escorted me to a Jared employee to get my ring cleaned. The Jared employee took my ring from the appraiser and went to clean it. He then came back to me and pointed out that one of my stones was loose. He showed me and it was in fact loose. I asked if they would be able to fix it and he said they absolutely could. I made sure that he knew it was platinum before proceeding with letting them fix it knowing that platinum is a bit harder to work on. The employee still had no issues with committing to fix it. They charged me $175 before it was even fixed and said they would call me by end of day when it was ready. No longer than 20 minutes later, I get a call saying that my ring is not fixable due to the setting and that I have 3 chipped stones. I explained that I didnt understand how that was possible considering I had just gotten an appraisal done at their store and the appraiser said nothing about 3 chipped stones. I quickly came back into the store and when I arrived, the employee said the appraiser was the one who screwed it up and made him re write his appraisal. I tried looking for the loose stone in my ring and no longer had a loose stone. I also had tool marks all over my platinum band. I had very high doubts that they didnt touch my band. I took my ring to another jeweler and he verified that if the appraiser missed these chips in the stones, than he must be blind and that the tool marks on the band are fresh. He said he is almost positive that the people at Jareds were inexperienced at working with platinum and attempted to tighten a stone and ended up cracking my stones by incorrectly tightening them and therefore also leaving tool marks on my band and to save their own, they just turned around and blamed the appraiser. My wedding band is now sitting with that jeweler who actually knows how to work with platinum and has to rebuild my ring and replace the chipped stones for $500. I would highly recommend never going to Jareds for any ring repair. They are unskilled in their work and try to place blame elsewhere so that they arent responsible for the damages. I will never visit Jared for ANY jewelry needs.

Ted Christenson

We purchased a wedding set, which involved multiple visits to the Maple Grove Jared store. Our sales rep was Richard Miller. We were very very happy with his customer service. He is and excellent sales rep, and a terrific asset to Jared. We are very satisfied with our purchase, and will recommend Jared, in general, and Richard, in particular, to friends and family for their fine jewelry needs. We visited several different jewelry stores before deciding to purchase from Jared. The ring styles we bought were important, but it was Richard that ultimately was the reason we chose Jared. The combination of his friendly, easygoing manner and his knowledge was something we didnt experience any other place. He made our decision process easy and fun. We never felt pressured, which was very important to us. We will be back, as long as Richard works at Jared.

Saint Hockey

STAY AWAY FROM THIS SCAMMING JEWLERY STORE!! This store isnt worth 1 star. My fiancée and I ordered a wedding band from Jared and less than a week from the wedding day we were told they couldnt get the ring in rose gold. In addition we were lied to by the Sales rep as well. She told us she tried calling numerous times and the voicemail wasnt set-up. The phone number we gave her is a business phone and people leave voicemails all the time, plus there were no missed calls logged on the phone. I guess it is back to The Shane Company. If you decide to buy something from here all I can say is good luck because they dont care and if something doesnt go right, it will be your fault.

Paul Vergin

Several months ago I started engagement ring shopping and went to a few different places around the area. My second stop was at the Jared in Maple Grove, MN. I was greeted and have always been greeted every time I walk in the door. Everyone is very pleasant to work with overall. I had been working with Richard there and he was exceptional. I was never once pressured into anything and my best interests were always kept in mind. I highly recommend anyone looking for a gift or even an engagement ring to stop in and see Richard in Maple Grove. Thank you guys for making ring shopping a lot less stressful than I thought it would be!

John Belk

They will attempt to cheat you if they think they can get away with it. I went in for a simple resizing, and they told me that my ring had a loose stone and a broken shank that needed to be replaced or the resizing would be impossible, and quoted me a price of over $300. I went to another jeweler, who confirmed that the stone was not loose and the shank was not broken, and resized the ring quickly and problem free for $35. When I went back to speak to the manager at Jared, she informed me that the other jeweler must simply have replaced the ($240) broken shank for free without telling me. Do not ever go here.

Jamie Howell

The staff gave us a sense of false kindness. We told them exactly what we wanted and they made an insincere attempt to help us find it. When their efforts failed, they pressured us to go with a much more expensive option and told us we were unlikely to find what we were looking for at any other jewelers. We immediately went to Shane Co. and the first thing they said when we described what we were looking for was "That shouldnt be a problem." Shane Co. found us exactly what we were looking for and we couldnt be happier. However, Jared left us feeling jaded and lousy. I will never go back to that store.

Kasandra McKenzie

My fiancé and I were ring shopping and Jared was one of our first stops. The salesman, Richard, was very helpful and patient with us even though he knew we were just looking at that point. When we decided to go back (after looking at other places), he remembered us right away and found the ring that we had been interested in before. He was very helpful and offered excellent advice. The customer service that we experienced was incredible, its because of him we felt confident in our selection of rings and the company we purchased them from.

Valerya Morton

In-sincere customer service all the way to the top of this establishment, Would strongly suggest going elsewhere. Youll be fine as long as you dont plan on having any problem, need help, customer service, or genuine people. Unethical and dishonest sale associate(s) and general manager. I have never been treated more poorly at any store of any kind. Most of the unpleasant service came from Amy, the general manager. She was very rude and just a poor manager with awful customer service skills. I would definitely not recommend going here.