Best Buy

Category:	Electronics Store
Address:	11600 Leona Rd, Eden Prairie, MN 55344, USA
Phone:	+1 952-941-5149
Site:	stores.bestbuy.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM

Location

Photos 100

Reviews 5

Mat Foss

This is the abridged version but the meat of what happened is as follows. We had purchased a new Samsung fridge at the end of April and we added Geek Squad support for extra coverage. The fridge stopped cooling about 2 1/2 weeks later. (14 day return policy) It took about 2 weeks but they repaired the computer. Not too bad. About a month ago the fridge stopped working again. This time they said 2 weeks before they could even look at it. After a week and a few no call backs, we finally got them to send out a tech. He looked at it and said "This is a closed system issue. We cant fix this. You call Samsung."...I thought I paid extra for service and I thought I bought it from Best Buy? Oh well, called Samsung, after 4 days, we finally got a number to a repair guy...Rings, right to voicemail. Mailbox full. Called Best Buy EP to beg for help and it fell on deaf ears. "We cant help, Samsung needs to repair it." 6 days later of attempted calls, begging, shouting and groveling, Samsung says theyll have Best Buy replace it. Got an email that said they would. Called Best Buy EP. Nope. Wont replace it, its just the request form. We need the actual form. I begged for help again. Since we are a family of 6 with 4 kids, 14, 9, 5 and 4 we desperately needed a fridge. I pleaded with them and I get the brush off in the end. "Sorry. Management said they wont help you." Finally after another 7+ days Geek Squad delivers the new fridge with fresh dents and scratches. In all we spent 6+ hours total on the phone and 1 month without a working fridge. No milk, cant save leftovers. Worst experience Ive had with any company. I will never buy from Best Buy again. Thanks for nothing short chunky blond guy with the raspy voice in appliances who shall remain nameless.

William Bidinger

On my way to Best Buy to get my son a gaming headset I remembered that I had an expiring reward to spend. (I dislike the practice of expiring rewards for purchases but that isnt an issue with this store.) The email said redeemable online or must be printed to redeem in store. I was already on my way to the store so I pulled over and added the headset to my cart and proceeded to checkout online for the headset to be picked up in store. I arrived at the store about 7 minutes after purchasing the headset online and the note says the item will be ready for pickup in one hour. I didnt have time to wait that long so I was hoping they could work something out. I arrived at the counter and explained my situation. The woman behind the counter was understanding and looked up my order to see if the store had received it yet. They had just got it in their system and was now waiting for the item to be pulled from the shelf. She asked for someone to see if they had the ability to pull it now to help me get out without a long wait. They were available and pulled the item within a few minutes. I was glad that they were willing to help me out in my time crunch instead of being sticklers to the posted time for pickup. Everyone there had a good attitude and had a friendly demeanor. I think I waited about 12 minutes for them to look up my order to when I was working with an associate to checkout of the store.

Ozzy Desa

We went in to buy a fridge as our old one was dying and I took the dimension of our old fridge with us. They sales guy tells us that they are all the same size now so the fridge should fit. So we buy the fridge. On the date of the deliver, we empty the fridge and freezer. The delivery guy comes in, measures around the fridge and tells us that the opening we have is too small for the fridge so we are quite upset at this and we are having guests the next day (July 4th). So I tell the delivery guy to take the old fridge anyway and put the old fridge in our kitchen in a diff spot and I will get somebody to shave it down. He keeps arguing with me that the best place for the new fridge is in the garage and to keep the old fridge in its place and they can come back another day to put it all in place after the carpentery is done. So I get tired of arguing with him since we are prepping for guests the next day and tell him to leave it in the garage. A few days later the carpenter arrives and shows me that there is more than enough space for the new fridge to fit + a door of the fridge gets dented in the garage by our kid. So we coudnt use the new fridge for 10 days and for July 4th with our guests and the door got dented all because of an obnoxious Best Buy delivery agent who didnt know how to use a tape measure. Oh and we called to complain about this guy and we got a verbal apology.

A Private User

I bought an Ipod touch. I went to the Eden Prairie Best Buy because it was the closest location to where I lived. I went in to the store with the basic knowledge. The minute I walked in I was greeted at the door, and the gentlemen asked me if I could use any assistance. I told him what I wanted, and he pointed to the location in the store to where I would need to go, and as soon as I got their I was greeted by another gentlemen who showed me just where the Ipods were. I proceeded to ask questions and later crossed referenced the answers with my other half ( who is a computer/software natzi) All the answers turned out to be correct. I left very happy with my purchase and was in and out in a flash. After getting home, I had problems with my Ipod syncing to my car. I called and explained to the Lady my situation. She asked if she could put me on hold, and I was for a few seconds, to which she picked up and asked me for my name and number because she was going to have the automotive department call me back when they had a chance. Granted I had to eventually call back, I did get an appt the very next day.

Rachael Hunter

Worst in-store shopping experience Ive ever had. First I walked around for several minutes trying to find someone to help me. 3 or 4 employees passed my without asking or acknowledging me before I finally tracked a girl down who gave me about a 45 second verbal detailed answer to "where are the power cords?" She sent me to the TV section where there were no power cords. Asked someone else and waited a minutes before getting the right thing. Then stood in line while one customer was being checked out by THREE best buy employees while another two just hung out behind the customer service desk not helping anyone. I timed it and waited for 2 minutes without being interacted with. Finally I just put my power cord on the empty cashier stand and walked out. Found it on amazon for half the price. Had another terrible experience there two weeks later when I called ahead to check on a speaker and was told that they had one on hand. I was unable to find anyone in the store who could help me double check the inventory for the color/product I wanted.