Caribou Coffee
| Category: | Coffee Shop |
| Address: | 2001 Cliff Rd E, Burnsville, MN 55337, USA |
| Phone: | +1 952-895-1976 |
| Site: | cariboucoffee.com |
| Rating: | 4.3 |
| Working: | 5AM–9PM 5AM–9PM 5AM–9PM 5AM–9PM 5AM–9PM 6AM–9PM 6AM–9PM |
Location
Photos 55
Reviews 39
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Kevin Stirtz
Stopped by on a Friday morning for a decaf and breakfast sandwich. They gave me cream (which I did NOT order) and filled it to the rim (which I asked them to NOT do). So I had an undrinkable coffee which spilled all over my shirt as I drove to work. I went back to replace the coffee and got some napkins + an apology. That was nice but I expected more. After all, they wasted my time and caused coffee to spill on my clothing. And remember this was as I headed to work, so time and clean clothing were both a priority. A coupon for 50 cents off my next coffee or a free cookie might have smoothed my ruffled feathers. I contacted Caribou corporate about this using their website. Never heard anything from them. This is too bad because how you handle complaints and problems can determine how loyal your customers will be.
JU
Judy Park
Ive been through their drive-thru more than walking in but the few times I have walked in was mostly because the morning lines were long. Workweek mornings can be chaotic for all coffee shops nearby major freeways/roads but its attitude and perseverance. This team that I saw, was keeping their cool and i think training new folks. They called customers by name and made sure they were valued before during and after their order. Ultimately, I would avoid this specific location because of the sheer volume of business but I respect the teamwork and attitides they carry. A lot of times it doesnt matter if they have the ability to make a good cup of coffee, the character of the workers is what lasts..
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Denice Tessman
Today, I went through the drive through and accidentlly drop my debit card. The person at the window asked the person behind me to wait while I pulled forward and he spotted my card on the ground. Instead of me having to try and climb out of my car. He came around and picked up my card and was able to process my order. He was able to help me get through an embarrassing situation without any hassle. I didnt get his name, but he was awesome. I always have great service and everyone is very friendly and passionate about their job!
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Rebecca Tschida
Everytime I go here (drive thru), the girls are all chatting up a storm about non work related things. Im hardly greeted at the window due to the same blonde haired with glasses girl is mid sentence with a couple worker of hers. Lets say the coffee keeps me coming back, not the customer service.
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Erica Dillon
Typical experience is fast and friendly. Today I came through and the rain ruined their speaker box in the Drive-Thru. The poor manager, Kelly, was outside taking individual orders by hand (with a great big smile on her face) in the pouring rain! Now thats what I call customer service! :-)
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Robert Poulin
The coffee is decent enough and the staff is quick and friendly. I have an issue with the perpetual requests for donations tho. Why not donate a portion of that $6 coffee I bought instead of asking for me to donate a $15 bag? It actually discourages me from getting coffee in the mornings.
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brittany asleson
Morning crew makes one hell of a vanilla latte! The staff is amazing! Its the best location to go to if you are a regular caribou customer. Its hard to find a caribou that makes a good vanilla latte consistently the way they do. This location is absolutely amazing!
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A Private User
Total turnover of employees. Today ordered two dark roast, watched him pour one half dark roast, one and a half light roast. Questioned him on it, reply: "Both dark roast". Not the first time it has happened. Often charged different amount for the same order.
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Alexander Zelenyuk
Horrible experience! 20 minutes wait when there was no customers , Then they served my a kids hot chocolate, that was so hot my 5 year old burned her mouth and hands Will never go back. I should take them to court .
HA
hadda_bouta_nuff no_trump
People who work here go out of their way to see that you are satisfied and make you feel very welcome. I always swore by Starbucks but the folks here might have converted me!
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Gina jiang
My go to coffee shop! Love their BOGOs on Tuesday and Thursdays! The staff there are energetic! The atmosphere is great!
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Rochelle Habeck
Terrible! Worst Caribou experience at the Burnsville location EVER! Horrible customer service the worst! Never again!
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Diane Williams
All the staff is so friendly, and always on there toes. They always greet you with a smile. And they laugh at my jokes.
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Rachel Paredes
Went to drive thru took 17 min. They handed me my cooler all melted!!!!! Will NOT go back! Terrible service!!!!!
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Emily Kissell
Caribou is the best and this location is really good about customer service. The wait can be long but worth it!
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Dan Dye
Homemade and family run. Superb Food along with excellent service at a surprisingly rare affordable price!!
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Taylor Bullard
Nice little hobby store but seems dated compared to the Hobby Lobbies and Michaels of the area.
CA
Carrie Kluender
Extremely great service! Everyone was helpful and great at their jobs, and really friendly :)
MO
Monica Simons
I love all my Caribou locations, however this one is joined directly with Brueger Bagels.
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A Private User
workers are friendly and efficient. The coffee is always fresh and tastes great.
MI
Michelle Jones
Great customer service. The atmosphere is great to meet with friends or to study.
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Jon Wollenberg
Great place to go to relax. Never really crowded so conversations are easy to have
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Mere Dene
Slowest caribou ever. Long lines. Inconsistent service. Good coffee though.
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alex chanethavongsa
Staff is very friendly and social, clean and the drinks are delightful.
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Koofiro Koofiro
This is a great place to study. It is comfortable and has good view
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Becky Brown
Convenience drive thru, friendly customer service. Busy location
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Michele Jaeger
I love this location! Staff is friendly & service is fast.
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Will Smith
Small, cozy, casual, relaxed atmosphere. decent coffee.
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Mike Myung
Probably my favorite caribou location, friendly staff
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Ilir Paloja
I love this caribou because it has a diverse crowd.
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Tucker Lundquist
got my kids temp order correct and very nice
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Beniyam Amenu
Good customer service, some times very busy.
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Kattie Akomolede
Make the best coffee ever and always polite
MA
mario molaro
Great staff fast service and amazing Coffee
AM
Amanda Seehusen
Fast drive through and friendly service.
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Rebecca Biyogo
Best place ever. Know my order
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Jenny Geist
My favorite coffee ☕☕☕
CO
Courtney Mcinroy
Love the drive thru
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Jon Nerison
Very fast service
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