Menards

Reviews 3

NI

Nick Talsma

Asked for help, wasnt helped. For over 10 minutes 4 employees in the paint section stared at me with my arm raised, waiting to ask a question. Employees laughed at me. I complained. Employee said i asked question wrong (you raised your hand). I complained. Manager said i asked question wrong (you raised your hand, and in 8 years ive NEVER seen that!) I complained, asked for owner. Owner said i asked wrong (you raised your hand). I said i was going to lowes, he said he was calling the cops and charging me with trespassing. Officer adam came out. I was not charged. Italked with a nice officer, left, asked my question and made my purchases at lowes. If you go to menards and have a question, RAISE YOUR HAND. Youll get a heck of a story from a guy (Claimed-to-be-Owner Nick, not yhe registered owner though) who would rather call the cops than tell his employees to ask how they can help customers with raised arms lol. Hell of a story. I have social anxiety, and arm raising is the only passive way ive ever signaled that i have a question or need help. If that was wrong i certainly didnt mean anything by it, and just wanted to see if they had larger sizes of acetone left in the back. I was insulted, called a liar, and blamed because i raise my hand when i need to ask a question. I always thought it was courteous and efficient. The lowes just up the street was cheaper for what i needed, and they asked me how they could help after i raised my hand. No attitude. Funny how much money such a little action can cost a store. We just bought a new house in the area and have many slated home improvement plans. First time in a menards, NEVER will go back or refer anyone here the rest of my life. If you value knowledgeable and helpful employees, go ANYWHERE else in the area, or wait the 2 days for prime, youll be happy you did. The lowes employee who helped me after seeing my raised arm said, after hearing a short version of the story while walking to the acetone, "They didnt want to help you. Regardless of the reason, thats the definition of bad customer service." I agree. Ill be contacting corporate and, if needed, media with some of my footage. EDIT: The person who called the cops on me was an employee, but was not the owner. Received an apology from corporate. Open complaint with BBB for each employee/boss who blamed me, but they already have an F, and I dont anticipate a resolution attempt. Unless I hear back regarding BBB, this terrible consumer event is behind me. Yeesh. Received BBB response 14 days later. Apparently they took the employees at face value, and the response called me a belligerent liar, and used the police call (which i insisted he make) as their sole proof and reasoning. I have NEVER seen a company incorrectly double down on blaming the shopper and avoiding saying "sorry the associates didnt help you when they saw your raised hand, they should have. Thanks for stopping by Menards!". Insteaf, the saga continues, and I contact lawyers and media this week. lol.

MI

Michael Lowis

I would not recommend this location or the online ordering system. I used the online ordering system to order an ice chopper, a 5 pound pick axe, and a 40 foot heating cable for my roof. The order was placed at around 8:30 in the morning and the website clearly marked all items as in stock and available for in-store pickup. Shortly after the order was placed I received an email indicating that the Ice Chopper was "unavailable", the heating cable was on backorder and would not be available for another week, but the pick axe was ready for pickup. I was unsure of what the difference between "unavailable " and "backorder" was so I figured I would stop in after work to find out and possibly pickup the pick axe. I arrived at the store at 5:00 PM and went to the guest services counter to have them print off my order so I could pick it up in the back. Upon reaching the special order pickup area someone took the sheet with my order details and went to grab my order. After about 15 minutes I was told that the ice chopper was no longer being sold for the season and that the heating cable had come in on a truck that same day but had not been taken off the pallet yet. 5 minutes later someone brought out the supposed pick axe from my order. What they brought me was not even close to the same item that I ordered. I was handed a dinky garden hoe instead of a 5 pound pick axe. I waited another 20 minutes to find out that they did not, in fact, have the pick axes in stock and they proceeded to locate my heating cable for me instead. 10 minutes later and several palettes searched I was finally given my heating cable and told that guest services could give me a refund for the other two items. Upon reaching the guest services I explained that I had been told that two of the three items were not in stock and that I would like a refund for those items. The person working at the guest services desk decided to double check anyway and told me that their computer system indicated they still had 18 of the pick axes in stock. I simply reiterated that I would like a refund for the two items and finally got out of the store at 6PM with 1 out of 3 of the items I had purchased online. TL;DR You cannot trust their inventory system to accurately indicate what and how many items they have in stock. On top of that, the in-store service was slow and completely unorganized. If you want the convenience of online ordering with in-store pickup go with Lowes or Home Depot.

AS

Ashley Harrison

After using Menards to supply us with materials for numerous buildings and projects you would think that the customer service would be better. We ordered metal to replace a shingled roof and the top sheet was completely dented and scratched. This is before we even left the loading lot. So they see its junk, but dont care. When we inquired about it we got nothing but attitude. If you spend $3,500.00 on the metal alone, why should you settle for damaged product? My fiance was then told he would have to load 180 boards by himself from all the way inside the store, back out to our truck and trailer in the loading lot. He asked someone to help him and the employee driving the Hi-Lo was furious. I wish I was exaggerating. Threw the boards on the trailer complaining the whole time and sped off before we could ask him where our next items were. Our next items we needed ended up being a whole pallet of 2x6s which of course no one wanted to assist us load. We had to locate a different Hi-Lo driver who agreed to help. We didnt even bother to ask for help loading the 4x4s. My point is that whether we spent thousands of dollars or just a couple hundred in this store, we should have never been treated so poorly. I wouldnt bother writing this review if it was just because we had to load everything our selves. It was the rudeness and getting looked at like we were a bother and waste of time to every employee we spoke with, except for 1. So disappointed. Maybe Lowes or Home Depot will treat its customers better.