Toys"R"Us
| Category: | Toy Store |
| Address: | 13801 Lakeside Cir, Sterling Heights, MI 48313, USA |
| Phone: | +1 586-247-1443 |
| Site: | stores.toysrus.com |
| Rating: | 3.6 |
| Working: | 10AM–8PM 10AM–9:30PM 10AM–9:30PM 10AM–9PM 10AM–10PM 9AM–10PM 10AM–8PM |
Location
Photos 100
Reviews 64
A
A Private User
When I bought my PSP a few months back, I was told to buy a service plan along with it in case anything would happen to it that Sony would not cover. Well, one of my buttons fell off from "wear and tear" and contacted Toys R Us to have it taken care of. I was given the run around and told to contact various people. Ultimately, I am stuck with a PSP that has a missing button and no one from that company will help me. Ive contacted the BBB and hopefully through them this issue will be resolved. I recommend never buying from here or any Toys R Us again.
KR
Kreeoshia Burks-Moore
I sent my aunt into your 13801 Lakeside Cir, Sterling Heights, MI 48313 location to pick up an online order and I must say that she received the most unorganized customer service I have ever seen for site to store, immediately they sent her to a kiosk without asking her what she was there for which was frustration enough only for them to struggle with finding her order, all which would have been prevented by asking her for her name. She drove almost an hour for two elmo dolls, the least your employees could do was provide actual assistance to her.
MA
Mark Breitenbeck
Went to get a birthday geoffrey stuffed animal for my grandson and they were out. Gave me back my coupon. Now I am calling to see if they are back in and after waiting thru he obnoxious phone message, I get cut off. Sooo, I called again, this time I was thrown on hold for 5 minutes before hanging up. Get more help on the weekends!! And dont get a kids hopes all up only to be told, nope, dont have any, come back. Well they were in from out of town, so much for the birthday surprise. Ugh
DA
Dave Consiglio
Their selection is good and prices are reasonable, but the difficulty in finding helpful staff, the chaos in the store, unorganized shelves, and ridiculous return policy make shopping here a nightmare. I avoid it at all costs; go to Target instead. Nicer people, easier to find things, and you can actually return something without a huge hassle!
NA
Nate Poole
Very freakin rude. Went there for a free build a Halloween Lego. Was turned away because they were out. Then they started letting others build something else. We got back in line and were told they ran out of them too. Total bull crap. Kids were very upset. Employees here are rude and useless. Will never shop at this store again.
RY
Ryan Murphy
Went to purchase a Nintendo Switch and got in line before the store opened. A manager told us he would hand out slips of paper which entitled us to purchase one Switch. The whole process was extremely easy and all the employees were very friendly even at 9:30AM on a Sunday.
MI
Mitten State
Went on Saturday and purchased a few small items. They had NO bags left in the store for purchases. How can this be? Who runs this store? Everyone was walking out with toys in their arms. No chance in hiding these purchases from your kids!
JA
James Muniz
Staff isnt too helpful and around Christmas time, they over stack their main aisles with boxes of toys way past six feet. Regardless, most of their items are in stock and they have a good selection.
RE
Regina Calhoun
Got what I needed at a reasonable price this was the fifth store I went to and the second Toys r Us. Staff was friendly and they honored the price that was quotes on the phone.
HI
HisWifeTheirMom V
This store is great when it comes to having rare items in stock; however, the cashiers always seem to mess up my transaction or add my reward points to the wrong phone number
AL
Alex Crowe
Has alot of more modern toys and technology such as tablets and game systems but the employees here dont know what they are doing and require a manager at all times
CH
Chris Schultz
Disorganized, unkept, obvious that no one straightens out the isles at close. All sorts of broken into boxes of products that obviously no one is now going to buy.
MI
Micah Milot
This particular Toys R Us always has old toys. They never have the newest toys - youll have better luck finding those newer items at Walmart or Target.
JA
James Snyder
Great place for Christmas toy shopping. Biggest issue with this store is how tight the isle ways are; some isles are hard to get thru with a cart.
MA
Matthew Fleury
Its not what it used to be. It just feels dirty dusty and old inside. no updates since the late 90s, everythings marked up from other stores.
TH
That OneGuy
Good location! They had an item in store that was sold out everywhere else and were courteous enough to put it on hold for me.
BR
Brenda smith
Sat on hold for 12 min then i hung up... i was waiting for electronics department and they never picked up not even once.
PH
Phil B
Pretty quiet Toys R Us with a good selection of Thomas and Friends trains and sets. They do need to restock though.
AN
Anna Sherwood
Just called store picked up after 2 rings answer all my questions very polite. Will go there for purchases
SH
Shannon Marie
Nice store lots of overpriced toys mostly but you can usually find that exact toy your child wants.
SA
Samsara Sigma
This is one of our favorite places to go on Sundays to look at the funko pops and star war items.
RO
Robert Smith
Found the Halo Mega Block set we were looking for easily. The building it self could use an update
ME
Mechanic Matt
Major selection of quality toys and competitive prices , very friendly staff and clean aisles
NI
Nicole Michaels
The store is very dirty and stuff was everywhere. Not only during the holiday season either
SK
Skrub Skwad
I bought a scooter before I realized Im 37 and Id look like a pleb if I rode it in public
CH
Christina Johns
Naturally the kids love it here. Friendly staff. Good shopping experience always.
KA
Karen blasky
Lots of variety. In store events are fun and well planned. Employees are helpful.
TE
Tess E
Helpful & fruendly employees...clean store. Prices could be lower, but...ok.
TA
Tammy Brennan
I enjoy taking my grandaughter here to pick out toys for her 3 rd Birthday
AA
Aaron off grid
Worked here for a seasonal once. Average toys store. Pretty big place
MA
Mark Scally
Staff was friendly, but I did not have much time spent at the store.
MI
Michael Mansour
Well stocked, things sell out quickly especially popular items
AL
Alexandria Rising
They were very helpful and they gave me help with my product.
CH
Chris Fitzpatrick
Good selection not a lot of help in the store by associates
DA
David Gumma
Madison and Elizabeth were awesome very helpful and friendly
EV
Eva Maslach
Not exactly the cleanest and most organized toy store
KR
Kri 66
I love that they offer layway very nice staff helpful
BR
Brian Cunningham
Sold out switches before the score opened. Scum store
JE
Jennifer Galadik
Wide varity of.toys. not the best customer service
JE
Jessica Brockway
Great selection and employees are very friendly.
BA
Barnabas A. Christian
Understaffed one register open 6 ppl in line
LI
Liz Tucci
Customer service was extremely helpful today!
JU
Justin conigliaro
Not best selection of toys and kinda dirty
JO
Joanne Hilmon
Clean, organized store. Very helpful staff.
SM
SM
Large collection of toys but bit pricy...
NA
Nate Poole
Terrible toys R us and worse employees.
BO
Bob Woodward
Place makes you feel like a kid again
RA
Radar Man
Friendly smiling faces thanks Damond
JU
Justin Tatsak
Outdated and old but good inventory
JA
Jaden Tasevski
Bought some gifts for a birthday
SD
sdh197785
Same old as when I was to younger
DE
Debbie Rayl
Nice size store but VERY messy.
MI
Michelle Kosanke
No one around to ask for help
TR
Traci Traci
best place around for barbie
RI
richard karaczewski
Great stock and assortment.
FR
Frank Krycia
Good deals on video games.
SA
Sandy Nassori
World of toys..good prices
ST
Steven Briston
Good time at the store
JO
John Chuckran
So many toys. Always fun
DU
Dustin Vanderburg
Nice staff. Descent store
BR
Brad Pollum
Amazing friendly staff.
ST
Stiver Cooper
Good place to buy toys.
SP
Spiros Karasavvas
Friendly and helpful
MI
Mike Schultz
There be toys here.
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