GameStop

Category:	Video Game Store
Address:	2781 S Rochester Rd, Rochester Hills, MI 48307, USA
Phone:	+1 248-299-4848
Site:	gamestop.com
Rating:	4.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 32

Reviews 21

Daniel David

I go there occasionally and whenever I do the people there are so rude. I went in to get an estimate for how much they could give me on a 3ds xl for trade-in. The guy looks at it and takes the side and tugs on it for a good minute and it becomes incredibly flimsy after that and the guy tells me he would give me 100$ but because of the damage he did he could only do 40$. And before I even had a chance to tell him no, he immediately starts to ring it up. Another day I went in to buy a phone case and as I was grabbing change out of my wallet coins started to fall out so I slid the girl working there the money and she then goes on to say how rude I am for not handing her the change. Another time I went in to ask about a game and the guy working there (who broke my DS immediately says no before I even asked him a question when the only words I said were, "Do you know?" The last time I was there, there was a guy asking about wii remotes and was shocked about how expensive they were and instead of the employee trying to explain it to him is insanely sarcastic and strait up rude to the guy when all he asked was how come the controller is so much? If you ever need a game go to any GameStop besides this one.

Is It 710 yet

Been coming here for years as Ive lived in Rochester my whole life... Been great service up until recently. Went in today (Sunday November 30th) to try and purchase a ps4 bundle. Every store is busy this weekend, thats no excuse for the poorest of service possible. When asking about the BOIII bundle, not only did they not know how to answer my questions, they gave me incorrect answers. I know for a fact gamestop has a rewards program, how is there NO reward for purchasing a ps4 bundle? Idiots... Seriously, just stupid young kids who just want to get through their day and dont care about the customers. Thats exactly how I felt when talking to these 2 employees. Really wish I knew their names. Some blonde broad and a taller skinny guy with dark hair. There used to be a bigger fella by the name of Rob "Robo" and he had worked their for years and he was always great with customers, knew what he was talking about and cared about his job. You guys need some new employees or your business will continue to decline.

A Private User

Ive been to the store probably around three times this year. The first time, around a month ago. I walked in and walked out within five minutes, some high school kid was paying more attention to his text messages then the customers, too bad for him because I went to Best Buy and got a brand new Xbox 360 with 3 games just because of his attitude. The other two times, everyone were helpful and nice. I dont know if they do the same thing at Best Buy, but with a pre-order of a game, you get some extra goodies (downloadable content). I wont judge all their staff just because of one high school kid, I will definitely go back, but I wont be asking him for help.

John Niewoit Jr

Was unable to get my Nintendo Switch after putting $50 down. Asked if I could pick it up a few days after it was released and he said yes. I was going to be out of town for work. I asked this because on the receipt it says you have 48 hours. Called the day it came out and guy said "yeah you can get it since you put money down on it". Saturday rolls around and I get a call saying I have to get it bully the end of the day Saturday or they will sell it. I explained to the manage all of the above and he said no. Do not waste your time here, no one knows what they are talking about. Taking my business to Best Buy and Amazon!!

Matt Olson

Ive been coming to this store for years and i have never had a bad experience. The staff is always helpful (to what extent they can be being that some questions I have information hasnt been released yet). They are kind, friendly and always willing to give great advice on great games to play. There are 3 stores in Rochester and of them all ts is my favorite even though Im actually close to the two others...... LONG LIVE GAMESTOP

Anna Bailey

My son and I had a great experience here! Jordan the manger was a pleasure to work with. He took his time to answer ALL my questions even let my son play a few games on his game system to make sure this was going to be a perfect system for my son. We have now had the system for a few days and he LOVES IT!! Thank you Jordan for transitioning my son over to the Nintendo Switch. Happy momma here!!

A Private User

This store was very nice. The staff was very helpful, everything was easy to find. Plus, the store is in a convenient location ( Its right by Target, Best Buy, Meijer, and Lowes). Every game ive ever tried to find has been found at this store. If you are ever in Rochester Hills, MI, and you need to go this store!!!! P.S.-- Everything is always in stock!!!

miguel cabrera

I dont remember their names, but the two working today went above and beyond standard customer service. Plus they behave like actual people, not just staff trying to get you in and out. The time they took to interact was incredible. If I got service like this at a restaurant, Id be tipping above average.

Inferno Gaming

Great place with incredible people. I buy and trade there often and have never had issues. The workers are friendly. I bought a wii u that kept giving me problems and Kealan the worker helped me out and was able to fix many of the problems i had. Would recomend to any person in need of game

Cory Wetzel

This game stop is good but one employee in particular seems like he hates his job. When he is working I dont even walk in. If I have to deal with him I go to the best buy down the plaza

Ghillop

It was a very good place, i got what i wanted, got out and the service was very nice. I feel like if i was out this way ever again, this is where i would go.

Allen Lendzion

Fantastic store, great employees that are very down to earth. They will not pressure you into purchases you dont need or may not like.

ty schutt

Its gamestop what there not to love except when trying to get money for exchanging items hahaha. Good place good people

Mike Wilson

Im not a huge fan of the corporation but the Rochester Hills location has excellent employees!

James Torres

Excellent customer service beyond normal expectations.

A Private User

One of the best and most helpful staff

Jeff Corrion

A good game stop, enjoy browsing