GameStop

Reviews 7

A

A Private User

Lets see. Where to begin about the customer service? For one, if you call to this GameStop, theres only a 30% chance that youll be serviced because: A) if they put you on hold, theyll never pick back up, and B) sometimes, they just dont answer. Second, Im certain you all know that on some occasions, theres a limited edition/premium edition of some games and products. Theyll automatically pick out the limited/premium edition of the product, scan it, charge it, and put it in the bag without your consent if you wanted it, or just the regular standard edition, just so they can scrabble more money out of your pocket than you were intending to spend. So you have to be double sure than they give you what you want when you request it. Third, the trade rate sucks. You can go to just about any other GameStop and get more store credit from traded-in products than this one. Heck, the other ones even give you the decision of if you want store credit OR just cash. This GameStop gets robbed all the time, (at least thats what I heard. Its Detroit, so its hard to not believe these days) so you dont have the privilege to choose cash. Another thing is that, even if they dont show it via their voice, their faces always read "Just leave me alone already." I cant imagine anyone having that kind of external demeanor whilst surrounded by video games, unless you absolutely hate video games. But then again, if you do, then why are you working there in the first place. They give no "Power to the Players" as the motto goes, nor do they give "Care to the Customers". To put it all in a nutshell, to where even the trolls can understand: The service sucks, blows, fails, its n00bish, and all that other bull.

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TH

thegoodvillain777

I went here to buy a used PS4 and it didnt work. When I went to return it, they said it might be me T.V. After that, they gave me a different used PS4 and that one was physically damaged when I took it out of the box. Sure enough, this one didnt work either. So, when I walked back in, a woman behind the counter immediately told me, very rudely, that its my T.V. and not the console. I just told them to let me trade it for in-store credit so I could go try somewhere else, and then she told me she couldnt do it because theyre about to close and she cant give me any money back. I didnt want money, I wanted in-store credit. Anyway, they told me to go to some other GameStop to trade it in. I go down to the GameStop in Taylor and they actually cared about my problem. They took the broken console, checked if it worked well (which they said it shouldnt have even been accepted for any trade there to begin with from the damages they noticed), got me another used PS4, took it out the box, handed it to me so I could inspect it right there, and even plugged it into a T.V. to see if it was working fine. With all of that done, they said it was good and if there were any problems just come back. That GameStop knew how to help a customer, This GameStop doesnt seem to truly care to help. I apologize for basically ranting over my experience here, but I cant think of much reason to come here unless its the only place you can possibly go to for buying games and gaming merchandise. Try any other place before here.

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A

A Private User

Horrible customer service!! I called tonight to see if there was any additional content for the Batman: Arkham City game, and I was met with a guy getting an attitude with me. I asked if I had gotten Gamestop, because he didnt even say who or what store it was when he answered my call. I wasnt sure because I called several times yesterday during business hours, and nobody answered the phone. He then tells me very hastily what the DLC is, and is trying to rush me off the phone seemingly. Then he says "I doubt you will get here in the next 3 minutes so youll have to come back tomorrow." First off, how do you know where I am? I could have been in the parking lot for all he knows. I have had previous bad experiences with this Gamestop location, and have decided to just take my business elsewhere.I think they have no idea of how to treat customers, and the only thing good about this site is the distance for me. I have actually called this location before planning to drive there and spend my hard earned cash on a game I wanted to check out, only to be completely turned off by the rude, unprofessional and often very unhelpful people who work there. Yeah, Ill drive to Dearborn or Southfield if they will at least treat me like a human being, or more importantly a person willing to GIVE HIS MONEY to you for a good or service!! Imagine that. What a concept! -5 stars for this site.

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GE

Gerald Smith

Went to this location to try to get a power brick for an Xbox. The white guy there acted like he didnt like his job and was very snobby towards me. He said that they had power bricks but that I needed to know what type I needed. I told him I knew the one I needed and if he could show me some I can get the one I needed. He sighs goes to the back, brought out one. It wasnt the right one. I gave more info on the one I wanted and he sighs and goes back to find one. About 30 seconds later he comes out saying that they didnt have the one I needed. I distinctly got the impression that he didnt even look. Very snobby and not customer friendly. Ill go to the fairlane location from now on..Gamestop needs to fire him and get someone more suited to that job.

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KE

Keith Bell

This place gets 1star because they never know anything! They told me far cry 4 doesnt have a complete edition a month ago. Then I call today to ask about mafia 3 midnight release and ultimate gears of war 4 he tells me theres no midnight release at all for any gamestop lol laughable there may not be a midnight release at your gamestop. But there is a midnight release its all over the website. Conclusion I will never buy or pre-order anything else from here. Hire employees that actually know something . P.s there was one lady who rung me up when I pre-ordered she was good at her job and answered a few questions I knew the answers to

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MA

Marcus Wyatt

Their selection is limited. A few weeks earlier, I thought it was time to get an Xbox 360 component cable. So I look to my closest Gamestop for one. I decide to go to their store to purchase said cord. Sadly they did not have one :(. A few weeks later, I call ahead to see if they had another in stock. They said yes, so I was excited to go buy it. I wait ONE DAY to go buy it because it was then Easter Sunday. I return to the store Monday morning only to discover that they dont have the item they told me they had in stock. I left the store disappointed. I thinks its time I take my gaming business elsewhere.

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UL

Ulysses Williams

I called for a solid hour , there system reported that they had a used copy of a game that came out previous day / making it cheaper .well after not answering phone I was told they were so busy ,well I rode from the other side of town because they would not answer because the were crowded ,if phone answered I would not have made trip . its called muti task , and didnt understand why I was upset and offered no compensation in discount .because game was not there which they could have told on phone if answered

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