Category: | Furniture Store |
Address: | 3350 S Rochester Rd, Rochester Hills, MI 48307, USA |
Phone: | +1 248-852-7328 |
Site: | beseatedleatherfurniture.com |
Rating: | 4.4 |
Working: | 11AM–8PM 11AM–6PM 11AM–6PM 11AM–8PM 11AM–8PM 11AM–6PM 12–4PM |
JE
jennifer stinson
UPDATED 11/26/2012: We received an email from the owner on 11/20/2012 stating the following: Rich, happy holidays to you and your family, checking in with you on your purchase from us you made 6 months ago. We would like to make a mutually beneficial offer to you - in the sprit of good faith that we want to resolve and understanding that we as a retailers are limited by what a manufactures guidelines are, did more than most retailers would do - if you are willing to delete the entire review that was posted on Internet sites(yelp & google) we will. 1- gift you $100 2- redeem your furniture frame warranty Please respond if that is acceptable - thank you I was not clear on what number 2 was, so I sent an email asking him what our warranty currently was on the sofa.....He sent back stating that since we accepted the credit of 700.00 (see below in review) that we accept the sofa AS IS.....Which was news to me as I accepted the sofa as is only in regards to the issue with the markings on the leather itself,. What we agreed to was not to make a claim on the markings that we initially were concerned about. I dont get how Be Seated Leather can void out the remaining warranty on our sofa in regards to any possible frame issues or padding should that occur. That is pretty terrible business practices. Be very careful when dealing with this store, they will not stand by their product and if you do have an issue, they will give you the run around. I have found the owner of this store to be very dishonest and untrustworthy. When he credited us the initial monies for the sofa, I told him I would update my review to reflect that. I did so. But after going through this, I will not remove my review regardless of any monies offered or warranty reinstatement. Consumers need to be wary of their business practices. My husband and I purchased a leather sectional from this place at the end of December. We paid almost 4,000.00 for this thing. While it is a beautiful piece, there are 3 spots on the sofa that are raised and feel thinner than the rest of the sectional. I was very leary of this, and explained my concerns to Martin the owner. He is basically telling me that these are "unique" markings to the sofa and there is nothing they can or will do about it. Not acceptable. We will see where this goes. UPDATED: After waiting 6 weeks for them to attempt to match the leather on the sofa (which did not match) instead of replacing the sofa, Martin gave a 700.00 credit on the sofa.
AN
Anne Kucher
Last year I purchased a love seat for my office. I was very pleased with both the quality and customer service at Be Seated Leather, so I recently ordered a sofa and love seat for my living room. Martin and Chip were very helpful and worked patiently with me to make my choices. I highly recommend Be Seated Leather for their variety of excellent products at reasonable prices. Anne K.
JO
john james
My wife and i purchased a leather sofa from this place about year ago. We just want to let everyone know how satifyed we are with the experience we had and will be back for any leather furniture needs in the future. Its a great alternative to the big furniture stores, they have a great selection with knowledgeable staff.
JU
Julia Rider
BeSeated Leather is the best place to get your home furniture! My husband and I purchased two reclining seat couches and couldnt be happier. They are very accommodating and put their customers first. They listened to our needs and gave us their best advise for our home furniture. You will not be disappointed!!
NO
Noreen Meganck
If you are shopping for leather furniture, be sure to stop at Be Seated Leather before you buy. They have the same well known manufacturers as other major stores, but absolutely the best price. Customer service is excellent and a very welcoming showroom.
GE
Gene Pizzimenti
Love our Home Theater seats we got from Be Seated Leather in a deep red leather with 4 seats in front and 3 in back . Wife loves lighted bases, power controls, tablet holder and delivery guys set it all up in our basement. Will recommend to our friends.
MA
maria king
Its not often, when you find what your looking for at the right price and knowledgeable staff to help you make a big purchase. We are thrilled with leather sectional we bought from Be Seated in march and will not hesitate to recommend them. Maria
NA
Nancy Uhazie
We have been customers for over 10 years and have purchased several pieces of furniture. The quality of each piece has been outstanding. The customer service was great!
A
A Private User
Helpful consultant assisted me to find this beautiful red leather set. Plus it was on sale too and it is the most comfy couch Ive ever sat in. Mia
MI
Michele Donnelly
I have been shopping at this store for 20 years. The service is beyond your expectations, as is the quality of the furniture that they carry!
RA
Rachel Kachar
One of a kind store with stylish design furniture and highest customer satisfaction. Highly recommend and will buy again.
SH
sharon wells
No prices or variety of colors