Verizon Wireless Premium Retailer-Madison Heights
| Category: | Cell Phone Store |
| Address: | 501 W 14 Mile Rd, Madison Heights, MI 48071, USA |
| Phone: | +1 248-577-1500 |
| Site: | thewirelessshop.net |
| Rating: | 4.2 |
| Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–7PM 12–5PM |
Location
Photos 1
Reviews 11
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Ethan Leader
I recently was on a mini-vacation to Maddison Hights area, and upon arrival to our hotel we spotted the huge red Verizon symbol on their store, and pointed it out. We hadnt been in a Verizon store in probably about 6 years, after a very unpleasant experience with us being able to purchase new phones and keep our unlimited data, we decided to begin purchasing our phones off eBay and play the whole game of swapping SIM cards, until recently when the newer phones began taking Nano SIMs did this become a problem, leaving us in the "Dark Ages". We did some research and soon found out you could cut you SIM cards, but this seemed all to risky, so we kept on with our up to 6 year old phones. The next few days went by on our vacation until finally caving and entering the Verizon we had looked at for 3 days, we were welcomed by a door being held open for me (Im in a wheelchair) and once the manager (Oscar) realized we couldnt get through the snow he grabbed a shovel and went at the snow and ice, welcoming us in, and asking what wed be needing that day. We explained are problem involving a lot of the following terms; Unlimited Data, Hotspot, And Upgrade. He very quickly caught on that we wanted to return home with new phones for the whole family without upgrading our lines, and while still getting the best deal! He soon after was asking what phones we wanted checking availabilities and letting us feel them etc. By the end of our three hour visit, Oscar had gotten us all new phones (2 Galaxy Note 4s and 1 iPhone 6s) looked through cases with us and even set me up with the iPhone forever program without jeopardizing my contract! Whilst in there we also thought that the 2 other guys working in there were very friendly and engaged in conversation with us. As a family weve officially decided that we must drive the 2 hours to go to this Verizon store if anything else comes up, as they are friendly, and manage to give the customers EXACTLY what they want without making them feel bad!
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Jerry Montanbault
Stopped in to get some information about activation for retailed device (my price $235), was influenced to purchase same device at 40% less ($150) with discounted accessories, no activation or change to plan...no brainier right? Well I waited a day for them to get stock, and it changed, tried to make me think I misunderstood, double talk and numbers. Well it was all a flim flam, had to agree to a 2 year (supposed service) contract and my bill would increase 30% (from $90 to $150), this was explained as a service upgrade for the device...in fact it was a contract payment agreement for the device balance. Nice salesman, nice smile (gave me HIS card with someone elses name scratched over), a bait and switch con game, hidden fees with a shell game to make you dizzy. But for the fact they did not have the device I wanted I would have been trapped. Shameful and dishonest, pay close attention if you get sucked into this fun house. Shortly after this posting I was contacted by a person named Joe, who represented himself as the District Mgr for this independent franchise group of stores. He apologized for my experience and explained that my event was not normal, that the sales person was new and poorly trained. There was a meeting to address this concern and inform their personnel on how to represent the offers and plans clearly and correctly.
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Allison Gargus
This is truly the BEST store to go to, if you want the most outstanding customer service, this IS the store to go to! Theyre extremely nice and very customer oriented. Rick is one of the most helpful representatives there, he went above and beyond to make sure Id get the phone I want without any hassle. Hes very easy to talk to, and pays attention to every detail in any problem, questions, or concern about a phone you would have. Whatever the problem is, he will go out of his way to fix it just for you. He never rushes you off the phone or in the store should you have any questions or concerns, he takes his time into listening to you and what you need and will do whatever it takes to make you happy. If you want the best customer service, to be shown the respect you deserve, to even having a slight financial problem with your phone worked out that is fair to you but also fair to them, this is the store for you. They WILL take care of you. Especially Rick and Steven. Rick for manager 2016!!!!!!!!
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Meerkat T
Since this is not a corporate store they will NOT be held up to true Verizon standards. The staff will not disclose to you your best options in sales, billing, or anything else for that matter. Not only will they not help you but their staff will knowingly take advantage of your wallet for their own gain. For example not informing you of unneeded services you WILL pay for, talking you into services that will cancel out warranty or insurance on items and not being able to recover your previous plan status, the list goes on. Having seen the corporate plan upfront and personally, unless you are looking to have your hard earned money stolen from you do not patronize this business.
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Steven Schamehorn
Awesome customer service! As a person who breaks a lot of expensive phones this is my go to location for quick solutions. Rita has helped me out multiple times with a couple different problems.. she always comes through. I take a lot of calls for work and I cant have a downed line for long thankfully the turnaround time is amazing. Cant thank her enough!
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Marten Slaya
I recommend this store to all my family and friends. First off they are very professional and took their time with me. I was not rushed like I usually am at other Verizon stores. Great atmosphere and great people. I like to recognize stores that provide excellent customer service. Thank you for everything Verizon in Madison Heights
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Aleema Attles
I had purchased a phone on line and took it to this store to get turned on. Jason attempted to unlock the phone but was unable to. Long story short, he worked with me, took his time and gave me every possible option! He was very very helpful. I definitely recommend this store. Great customer service!
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Edmond Krosi
Great Experience. Walked out with my questions answered and my account situated. Very knowledgeable. I will go back to this location because the understood my needs and immediately took care of me. I have since gone back and upgraded my devices with them. Same outstanding service every time.
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Dan DeRoeck
David, the manager at this particular Verizon store was extremely helpful and knowledgeable. We ran into a few snags that was not their fault, but he provided the needed guidance to make me one happy customer. This will be the Verizon store that I will be going to for my Android phone upgrades!
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Stephanie Shimel
Great customer service! Marcel and Oscar were respectful, timely, and very helpful. They answered all my questions and concerns and were very friendly. They never once tried to rush me or my family out the door. I would highly recommend them and this store to everyone!
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marcel kazz
One of a kind Verizon shop!! I was in a rush on my lunch break and needed the new iPhone 6 for my daughters birthday, and they did everything they can to get me in and out in no time. My experience with them was remarkable. Definitely recommend this store to anyone!