American Cycle & Fitness - The Trek Bicycle Stores of Michigan

Category:	Bicycle Store
Address:	18517 Hall Rd, Macomb, MI 48044, USA
Phone:	+1 586-416-1000
Site:	americancycleandfitness.com
Rating:	4.4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM 11AM–5PM

Location

Photos 42

Reviews 9

Anthony Molaroni

Store closes at 6:00, arrived at 5:15. The man who greeted me was extremely awkward and rude (turns out he is an assistant manager), making it a point to dismiss my introduction and highlighting the fact that they closed at 6. He sent a gentleman to help me that works in the back, super nice guy, but was digging through the Trek catalog with me trying to figure out the differences between each model. He had some helpful general knowledge and input, but was being pressured to push us out the door at 6. If I had not researched my ideal bike prior to going there, I would not have been able to get a bike that day. Purchased the bikes at 5:50 and was asked, with blatant contempt, if I wanted to take them home with me that day as they needed "safety checks". I definitely wanted them for the labor day weekend, so they had to go through the process, while the A.M. made sure I knew they had to lock the doors around me. Spent $1,500 was out the door at 6:10. I am not sure I have ever purchased something at that price point that was bundled with such a crappy buying experience. I will bring the bikes back for their 30 day tune and inspection and will then go to a shop with better customer service. If you are looking for insight on what each Trek bike is about, not sure if this is the place. If you already know what you want and just need to know what time it is, these guys will let you know every 5 minutes. Prices on both bikes were the same as what is listed on the Trek site. There was ample inventory in house to explore, lots of max trims to catch impatient shoppers.

Scott C.

My wife and I went to ACF last night to check out some bicycles for her. The bikes that they had in stock were a bit overpriced for us as we just wanted something simple for a leisurely ride. Thats not why Im giving this store a 1-star review (if I could give this place 0 stars, I would). The reason is the rudeness of the employee who was supposedly assisting us as he was very sarcastic. I got to the point where I told my wife that well go somewhere else and began to leave. The employee apologized that I took his comments the wrong way (in other words, it was my fault for misunderstanding his B.S. sense of humor). I said to the employee that in the future that needs to watch his tongue. Regardless of his half-assed attempt of an apology, we purchased a bicycle at another store that same evening.

Mark B

Nick helped me out as i was just coming in to see the Trex line of bikes . I have two different friends who love thier Trex bikes. I wanted to see what the bikes were all about.I really liked the store layout with the bikes easy to get at. I know that i wanted a trex bike if i could find one, as i wasnt sure what type of bike would be right for me. Nick Listened and gave me ideas as to what to try out. After sizing me up for a bike, i rode three and Nick had the perfect one for my style of riding and adjusted properly. I really hate to shop and coming in to the Macomb Twp store was really a fun time for me. Thanks to all the staff also. I felt liked here. Instead of just a body coming in to buy something ,as in so many stores today.

Matthew S.

Very friendly, knowledge and professional staff. Went in looking to exchange a recent purchase for a different model and the staff were very helpful in answering each of my questions and making any necessary adjustments to ensure I found the right seat height etc. Furthermore, I was given a very thorough explanation of each of the accessories I chose and the various ways in which we could outfit my bike so that it had the items I wanted, where I wanted them. Lastly, they installed each of my items after completing their safety check and I was able to do the exchange without an issue. Id wholeheartedly recommend American Cycle and Fitness to anyone looking for, or even on the fence about, a bike.

John Razumich

Took my bike in for service and after the weekend was told they cannot find spokes to fit the bike. They suggested i call around and find them myself and then bring them in to re spoke the bike. I am calling for the manager this moment will update you to see how i do. I want to completely change my review of this store once they noticed the difficulty i went through they bent over backwards to make things right. I would like to continue to say I am very impressed with the service people and am not sorry I posted my complaint but I completely have reversed my opinion of them and the owners. Thank you for making thing better than right again. John Razumich

Victoria Dupree

I stopped in yesterday April 23, 2017 for a test ride. I met Adam and he was super nice. I had not rode a bike in some years and thought for sure I was going to struggle. The only problem was the seat was too low. After we raised the seat, I took another ride around the block and it was much better. The bike was lovely to say the least but unfortunately beyond my budget at the time. Great looking store. You never get a second chance to make a first impression and for that I would recommend the store to anyone looking to buy a bike.

Alexandra Seelmann

I went to ACF to get my bike professionally fit, I made an appointment and brought it in early so Judy could measure it. I went to pick it up the next day and I was greeted by Dan who told me my bike was far to big and they would not fit it for me. Judy and Dan both took turns telling me how terrible of a buy it was for me and made me feel stupid for even thinking I could get this bike fit to me. When I was leaving they joked that the money they just "saved" me could go towards a new bike. I will never do business here ever again.

Steve Vlahos

Great place! Friendly staff that was knowledgable in helping me pick out a bike. I have back issues and they took the time to measure what bike would fit my needs. I ended up getting a Trek hybrid 7300 that is a joy to ride. Comfortable and very light compared to my old Huffy, lol. Service and support has been excellent as well. Prices can be on the higher side but I like to support local stores where I can walk in and talk to a human. Thats something you cant get online. You wont be disappointed!

Doug Levy

Great staff - very knowledgeable and very passionate about cycling. Totally committed to providing outstanding customer service and to ensuring the right bike is matched to each individuals need, wants and budget. Quality of all the bikes they carry is top notch, with a wide variety of types and levels - from entry to pro, they have it all. And always at a very reasonable price. Thank a million, Dan and crew, for providing the best darn bike shop by every measure!