GameStop

Category:	Video Game Store
Address:	5300 W Main St, Kalamazoo, MI 49009, USA
Phone:	+1 269-567-2480
Site:	gamestop.com
Rating:	3.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 28

Reviews 29

Marlin Rush

Just left this GameStop only came here because the guys in portage didnt have the Xbox one I wanted so they directed me here. Also at portage I was selling an iPhone 5s in good condition needed to be charged. There the guy offered me 79 bucks. Okay so I asked would it be the same at this one on west main he replied yes should be now I understand its not going to be the same and when I arrived the young lady wearing glasses looks me up and ask I asked about the phone and say well first off I can only do credit ok I say how much she looks and 29 bucks with much disrespect I grab my phone back and purchased the Xbox. I dont see how the same business that goes by the same principles could ever be that far apart I did purchase that Xbox but will and would never step foot in this location again

Dave Barger

This place is what you are looking for if you are a Gamer. good selection of used, and any new game youd want like any other GS, but the staff at this one are ALL well informed. usually at GS youll have 1 true gamer, maybe 2 if youre lucky, its usually kids just trying to make a buck. This place you can ask a question to almost any staff about a WIDE range of games and they have tips knowledge and opinions on an impressive amount of titles. i know im hyping it up a bit, but trust me ive been to about 40-50 GS across america from California to New York, and the staff at this one is in the top 5, anyways just thought id let anyone that was curious know how it is over there as of the posted date on this review.

Clay Alberts

I took my boy there to get game. When I tried to check out, the nice case was swapped with a crappy one with a generic insert. They had at least 10 nice looking cases in the discount bin for that title but the store clerk informed me that it was like it or leave it. I left it and drove to 2nd Chance on Westnege in Kalamazoo. I got much better customer service there and I spent $2.00 less for the game with a nice looking case.

A Private User

The customer service here is absolutely terrible. First the associate overcharged my credit card, then the manager, JASON, was totally unapologetic and rude. I usually do not allow people to make me upset, but his lack of customer service and total disregard of the fact that his associate did something wrong upset me. I will never shop there again. I would rather drive to another location.

Joshua LaPine

Employee hands me new in box 3rd party option. I ask, "Do you have any used ones?" The clerk claimed that what I had was a used product. So I look for a minute longer, find a used original 1st party option for half the price. My new old cable works great. Happy I didnt blindly trust the clerk. 3/5 would return, wouldnt listen to employees.

Matthew Parish

They lied to me over the phone, saying they could take my xbox apart and buy it as part I get there and they said we cant do that, then they turn around and over me only $16 store credit for the entire counsel minus the hdmi cord. Horrible customer service. Never going back to this gamestop.

Orange Kangaroo

Absolutely terrible service. I asked when people would start lining up for the switch midnight release, and they said not until 11:00. Guess how happy I was to see people IN LINE BEFORE 11:00.

Rebecca Newman

My husband was able to get a refurbished 360 Xbox here and some decent used games. Cashiers were friendly and helpful with us, it was a good experience and an inexpensive one at that!

cheremcmillon

per ordered destney 2 digital delux staff eas very helpful with lamens terms as i am a mom who didnt have a clue what it entailed. Smoothe transaction i was in and out.

Doug

Worst Game Stop ive ever been too. Their employees have no customer service skills and are very condescending. I would seriously rather drive to a different location

Delena Moore

These guys are amazing! Excellent customer service, knowledgeable and pleasant to work with!!! Every time I go in, it is a joy. Good doing business with GameStop

the drunk space pilot

Usually ok service, but I was recently told to come in between 9 and I0:30 for my pre order only to find the store closed. Still better than Westnage GameStop.

ACEO SEVEN

Jason WAS the best manager at this location for a very long time. Really good friend of mine. My bud left. Miss ya my friend.

YurixHippo

The people here are super helpful, I have never had a problem getting whatever I need while I am there.

Robb Wallace

Its a gamestop. Where corporate greed amd forcing employees to lie customers it a way of life.

MuteSoft Gameplay

They hung up on me when I called and asked to pre-order call of duty black ops 2

Daniel Henry

Awful customer service, need to treat their customers with some respect.

NerdyLemon12 Gaming

The people there are very Condescending and know it all.