Keystone Pharmacy

Category:	Pharmacy
Address:	4021 Cascade Rd SE #50, Grand Rapids, MI 49546, USA
Phone:	+1 616-974-9792
Site:	keystonerx.com
Rating:	4.4
Working:	8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 9AM–1PM Closed

Location

Photos 9

Reviews 15

A Private User

I have been a customer of Keystone for six years, since my doctor first prescribed my compounded medication. Pharmacists and staff at Keystone are helpful, knowledgeable, professional, friendly etc., but it goes beyond that. My family has been hit very hard financially in recent years and three months ago, we lost our insurance and I was forced to go on Medicare. I purchased a Medicare Advantage plan (BCBS) so that I could get better coverage. It wasn’t until I tried to get my compounded medication that I found out that it is not covered. It won’t do any good to write to BCBS or Medicare to appeal (because I’ve tried most of the other medications and this is the only one that works without causing bad side effects or allergic reactions), because I learned this: “To be covered by Part D, a drug must be available only by prescription, be approved by the Food and Drug Administration (FDA), be used and sold in the United States, and be used for a medically accepted indication.” Since compounded medications are not subject to approval by the FDA, they are excluded from the definition of a covered drug. I have been working on letters of protest, but in the meantime, I still need this medication. I had other medications changed to similar ones that are covered and are the least expensive. But with this one, there is no equivalent for me, and it’s expensive. I am not someone who asks for help so I just broke down, this after so much bad luck in our lives. Dr. Dave Miller (Keystone) sat and talked with me and told me that he would help until our situation changes, and I gratefully accepted. He has given me a very generous discount. In a world where it feels like everyone’s goal is to beat you up and take all your money (smiling all the while), this generous act of kindness is overwhelming. Who would believe that a pharmacy would care enough to help in this way? But that is the essence of Keystone – they have always gone the extra mile to help when it is needed.

A Private User

While waiting in the drive-thru at this pharmacy, I observed a pharmacy technician filling an Rx using a machine that counts the tablets and then funnels them into the bottle to be dispensed to the patient. This particular tech, obviously in a hurry, removed the bottle and I saw one of the pills bounce off and onto the counter, where she left it. So that particular patient was going to be short a tablet. I pointed out what happened to a big guy who acted like the owner (not sure if he was...no name tag), and he walked over to the machine, looked at the counter, and threw his hands up in a "I dont see anything" shrug. Made me think this is probably a regular occurrence at this pharmacy, and that they really dont care. Not good. I wont go there again, and if youre concerned about accuracy in dispensing and having people who care handle your prescriptions, this is NOT a good pharmacy to go to!

A Private User

I have been a faithful customer of Keystone Pharmacy for several years now.The staff has always been friendly and courteous, and makes you feel like family. I am SO grateful for their ability to compound bio-identical hormones, as I had huge imbalances, which greatly affected my sleep and ability to function! Mary Prefontaine is incredibly knowledgeable and so helpful with advice to get your life on a more even keel. The seminars they have offered have been life-savers! We even switched doctors, due to one of the lectures we attended on thyroid imbalance. I truly do not know where I would be without Keystone Pharmacy! They are THE BEST and you should give them a try!

Gidget Eric

Best pharmacy experience yet! I arrived at 5:15 and they close at 6. They were very busy were unsure if they could fill my sons prescription. He has been very sick and not sleeping for the past 4 nights. Brandi went above and beyond to help make it happen for me as well as the pharmacist and other gals! I would have bought them chocalate if they had any before I left. They had stayed late to get it done for me and I couldnt have been more grateful! What a wonderful team!

A Private User

Finally, a pharmacy that cares! This was the first time I went to this pharmacy. I could tell the moment I went in it was a true pharmacy and not just a drug store. The staff was amazing. I was helped right away and the pharmacists was very knowledgeable--I actually got to talk with her! This pharmacy has helped me individualize my treatment by working with my doctor to find the best drug for me. I recommend this pharmacy to everyone.

Rod Jantzen

Friendly professional staff. I was in the drive through when I got a call about a car accident one of my children was in. They sent me on my way and said theyd mail the prescription to me. I said we had new insurance and they just told me theyd deal with that later. Sure enough, it arrived the next day in mailbox. I like Costco for many reasons, but Im pretty sure this would not have happened if I was picking up a prescription there!

Krystal Clark

My daughters doctor just recently switched my daughters medication over to Keystone Pharmacy, I spoke with them for the first time today; I spoke with two representatives that were unprofessional. To top it off the medication that my daughter needs costs double through this pharmacy. That along with the professionalism I received from speaking with this company; I do not want to have to deal with this business.

A Private User

This weekend, my mother lost ALL of her medications. I called the owner on his personal cell phone. He came in to the pharmacy on Sunday afternoon, despite Keystone being closed on Sundays. He filled all of my mothers prescriptions and we avoided a potential emergence. I am a loyal fan of Keystone for LIFE. Thank you.

A Private User

I have been to other pharmacies, but this one takes the cake. They are not like the chain pharmacies where you are just a number. Keystone Pharmacy makes me feel like I am their only customer. They have a very knowledgeable staff and their pharmacists are very helpful. I would recommend this place to anyone!

Jason Tapio

Extremely helpful and willing to help a family out in a unique and dire situation. I have worked with Keystone in the past and Ive always been pleased. Friendly and very knowledgeable staff. Ive worked in health care for 10 years and would not hesitate to recommend Keystone Pharmacy to any of my patients.

Cole rumford

I have all of my scripts send here. They are filled in a timely manor (30-45 mins). Most of all services come with a smile

Justin Waller

Love the staff and service here. Great place to get your prescriptions refilled.

Cheri Searer

Consistent exemplary service! I highly recommend them as your go-to pharmacy!

Steve Johnson

Nice, helpful people. Join the club to save on non-insurance scripts.

Rockford Wigger

Great service. They were very fast