Computer Rescue 911

Category:	Computer Support and Services
Address:	3070 Broadmoor Ave SE, Grand Rapids, MI 49512, USA
Phone:	+1 616-891-5911
Site:	computerrescue911.com
Rating:	4.8
Working:	8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 10AM–2PM Closed

Location

Photos 20

Reviews 13

Brad Curtis

After spending 2 frustrating hours at the apple store only to be told that "we cant find anything wrong with it, and even if we did, we couldnt work on it because its a 2011 model". They recommended I take it to Computer Rescue 911 to see if they could figure it out. Well I wasnt in there two minutes before they said "oh yeah, weve seen this before, well take care of it." And boy did they ever! Their service was fast, friendly, and efficient, but most importantly HONEST! The very next morning one of their techs (Josh) called with a progress report and said "listen, Id love to sell you a bunch of parts and bills for labor, but the fact of the matter is that if it needs a lot done, you may get away cheaper and be better off just buying a brand new computer." (which they dont sell btw) I thought that really said something about the integrity of this company. In the end it turned out to be that the old mechanical drive was starting to wear out and slow down, They installed a new SSD drive with a lot more RAM, and now my unit runs faster than it EVER has, for less than a 1/4 of the price of a new Mac. Needless to say, next time Im not even going to bother taking it to the Apple store, Computer Rescue 911 now has a new long term customer.

Janet Galanis

Robert Schabel, our tech, VERY PROFESSIONAL, COURTEOUS, PATIENT, BOTH A PEOPLE PERSON & LISTENER, NOT IN A RUSH TO DO THINGS & EXIT OUT. This was our first experience with 911. Hope they keep up to our expectations. Being in our 70s, explained things that were on our level, as we are not into all this technical jargon. Jim, my husband, is one who gets frustrated & very nervous when things go wrong, computerwise, etc,. So one has to be patient and make it simple. If a tech installs something new or replaces something, it has to be simply explained to Jim. In all, again, five stars to Robert, we each give him two thumbs up, and if there is a future issue, will personally ask for Robert, if available or wait until he is, if nothing major. We feel comfortable that after a while, we know the tech and the tech knows us. Thank you Robert!! Merry Christmas!! YOU WERE APPRECIATED BY THE TWO OF US. We hope nothing else develops before the end of the year. Regards, Janet & Jim Galanis

Jennifer Gould

The entire staff of Computer Rescue 911 were helpful every time I called or visited the office (and I called a lot with a lot of "stupid" questions). They ordered my new laptop (MacBook Pro) for me, even though they didnt get a commission for doing it, and spent a lot of time explaining the parts that were totally new to me. For someone who hadnt had a new Mac for 11 years, they were very helpful (and sympathetic) to my questions and concerns. They also have Rolling Stone mag in their waiting area so great reading material while you wait!

Anthony David Raffa

Every time I have needed help with my personal computer the people here have answered my questions both on the phone and in person with professionalism. I have used the service to "get to the front of the line" and the first time I got my computer back the same day. The second time I got it back the next day. (The quickness obviously depends on the service you need but I felt it was well worth the money both times.) I would highly recommend this place for anyones personal computer needs.

A Private User

6/15/11 Very quick and cost effective service to get my desktop up and running again. 7/21/11 Just had our first monthly contract visit of 1 hour to get our "computer house" in order and I am more pleased than ever with the service of Computer Rescue 911. Kevin did got a lot of things put right in only an hour. We are a retail store and cannot afford to have poorly running equipment! THANKS COMPUTER RESCUE 911. From your satisfied clients at iskape AudioBooks.

Harrison Chiropractic

We switched over to Computer Rescue 911 just over a year ago. They installed a new server at our office and have been our I.T. company since. They were less expensive and more thorough than the other quotes that we had received. As far as day to day operations they have done everything that they have said they would and are prompt with their responses. Our rep, Rob, is always cheerful and pleasant to work with...even when we arent the same.

Sara Toth

I live in Florida and was visiting my family when I dropped my computer it was beyond repair. I was so worried that I would have lost everything on it including all my family photos. The staff at the store listened to my needs and guided me toward a great laptop and transferred everything for me. The hard drive was in bad shape but they were able to recover it all! I was very happy shopping here and wish there was a store in Florida!

Katie Kirchner

As the Director of Sentinel Pointe, A large Retirement facility in Grand Rapids, I cannot express our gratitude enough to all of the staff at Computer Rescue 911. This group responds quickly to any need we have, fair price on equipment and always above & beyond on service. We enjoy having their team in our building and highly recommend them to any company seeking a reputable, skilled, and professional team for their IT needs.

Robert Gill

I cant afford a lot of downtime. They have an "Express" option for $35. They looked at my mac, diagnosed the problem, ordered parts and let me take it home so i could continue working. They called me next day when the ordered part came in… i was back there within an hour, and had it back within 2 more. They are one of only 2 Apple-Authorized repair shops in Grand Rapids. HIGHLY RECCOMEND

Jordan Barrett

OVERPRICED. I had a bbroken display on my laptop. They quoted me nearly $200 for a new screen and about $80/hr for labor. The laptop is only 8 months old and cost only $300. Anyways, I took 20 minutes and found a brand new screen online for $46, installed it myself, and it looks and works great. Save your money unless youre absolutely desperate or cant find a replacement part yourself

A Private User

The repair they did on my girlfriends computer could have been done for hundreds of dollars less, and they didnt have the decency to fully complete it. 1/3 of the screws from the laptop were missing, screen was not even secure, and resulted in breakage a month later. Tried to get in touch with them regarding the issue and they refused to respond. Dont go here.

Steve S

I had a virus that completely locked up my computer. After unsuccessfully trying to recover the system myself, I gave Computer Rescue 911 a try due to the positive reviews. I dealt with Kevin who was able to get it back up and running within an hour. He even checked in on it remotely later in the week to be certain the issue was fixed! Above and beyond!

A Private User

My PC is about 1619616 years old and had some kind of virus on it. I took it to many other places and they could never get rid of it. I took my computer here and it was gone! Im so glad I found them! They are very personable and friendly. They dont bs you, tell it to you straight. Ill continue to go to them for all my computer needs! Thanks guys!