|Address:||25780 Middlebelt Rd, Farmington Hills, MI 48336, USA|
|Working:||6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM|
There are some good employees and then there are some rude employees. Take for instance the old woman white woman working the 15 items or less register at roughly 7:28pm (May 2nd). Didnt ask for kroger card, didnt offer to scan the kroger card at the register. Was just miserable in general. Forgot K card at home. The nice younger employees Ive havent experienced issues with for the most part and there is one older woman that works there who is nice. But the old women make it a terrible experience. Im not looking to have a great time shopping but I expect not to leave pissed off. Its already challenging enough trying to navigate around a lot of the oblivious customers who dont realize other humans exist. Its like people dont know how to say excuse me anymore. My mom would have scolded me for not being curtious. People here seem to have grown up with different standards.
I love Kroger, but this location is a disappointment. For starters, the store is extremely busy and the isles are so narrow its nearly impossible to pass cart vs. cart in most isles except frozen foods and produce. Secondly, the employees are extremely rude on the front end of the store, mainly cashiers...specifically the 60 something blonde with short hair who runs self check out. Lastly, they are always out of stock in main isles making you search end caps to find the displaced items. This store is embarrassing to the Kroger brand versus my old Kroger in Canton where room was plentiful and help was actually helpful and they had what I needed, when I needed it. Im shopping elsewhere...this place needs a review by corporate, they suck!
I shopped at Kroger Farmington Hills every weekend. But today, I had a very bad experience with the lady standed in self-checkout. Around 5:30pm...I was ready to self-checkout. I had a coupon and 2 bottle return slips ($2.10&5.90), so I gave the lady...but I saw the screen wasnt right...she scanned twice $2.10, so I went to tell her and ask her to fix it...Unbelievable, she was so rude, impatient and slammed the receipts on the counter..."wt*"....yup, I said the bad word. She told me that I shouldnt use that language...oh, yes, I know....but if she didnt make a mistake and slammed the receipts on the counter...I wont be mad....of course I called the manager on the phone when I was in parking lot.... Is right customer service??!!
Recently remodeled with great quality produce and good sales! You must have a loyalty card to receive sale prices and the selection of items is generally good. A few issues Ive had recently were a dishonest cashier trying to steal my rewards points (scanned her own card instead of my offered one) and sale prices not updated in the computer system. The Customer Service desk had to re-ring my items with the correct loyalty card and make price adjustments but cashier wasnt reprimanded. The Kroger phone app allows you to load manufacturer coupons directly onto your loyalty card instantly. Very useful! During peak times this store has long lines and is difficult to navigate around other shoppers.
All of these reviews are old... (8/20/2014) Kroger has made significant investment/improvement in this store during the spring/summer of 2014... All of the changes have elevated this store up to the level of all of the other newer Kroger stores in the area. Produce, Deli, Meat/seafood area all completely revamped and upgraded... The bottle return area is modernized, upgraded and moved to the front of the store where it belongs, not an afterthought anymore... This store is less than a mile from my house so Im grateful for the upgrade... If you havent been there in a while, drop in sometime. Youll be pleasantly surprised...
Not a great store. Very outdated and there are always long lines. Also the flow of the lines are terrible since there is little to no space between where the aisle ends and the lines for the cash register starts. Deli counter is understaffed and the Redbox has a line every time I tried to return movies. If you have to go to Kroger go to the one on 8 mile. So much nicer. Thats where I go now. Its 2 extra miles drive for me but well worth it. -J
This is probably one of the nicest krogers Ive been to or at least up there on my list. Lots of customers in great turn around on their products so you always no the deli meat this fresh their fresh cut meats are actually fresh and their vegetables and fruits are fresh. There is a Meijer about 3 miles away from this location yet they cannot provide the quality of service and products that this local Kroger does
Service is fine, but produce is often subpar. Sometimes lacks enough clerks to handle a rush, but this isnt a knock on the staff who are friendly and helpful. Good prices. Fairly well stocked, sometimes they restock during peak hours which seems counterintuitive.
The store is clean easy to navigate. I dont particularly care for the meat department as it is overpriced. The fresh meat counter is understaffed. They have a nice gourmet cheese area. They also have good friend chicken. Nice produce and wine section.
Fresh fried chicken 8 piece deal, on the bottom 4 pieces were refrigerator cold so not Fresh yesterdays chicken really big disappointment !!! I have a very limited income this was supposed to be a nice treat for me instead it made me SAD
The workers know me and greet customers all the time. The pharmacy staff makes sure they have my regular meds in stock and will call me should any issues arise. And the discount shelves have a variety of products available.
Ordered cake for my mothers birthday, the cake decorator did a wonderful job of creating just what I wanted on the top of the cake. We had lots of compliments on how moist and delicious the cake was.
I spend a lot of time and money at Kroger. I cant stand this one. It is scary. No selection of Boars Head in the deli and their natural food selection is not even close to other Kroger in the area
A Private User
It is the worst kroger I haveever been to. It is dirty, it smells bad, the staff is rude and unhelpful. I live in the sub right behind the store and I shop at ANY other store that I can
Krogers carry just about everything you can imagine for a well balanced meal day or night. Stop in today and pick your groceries up for dinner tonight and breakfast in the morning.
I like this store but they have the world worse platic bags. Like if you buy toilet paper and paper towels, they only have one size bags and have of them have whole in then.
Produce selection and quality is hit and miss here. Steaks have been just alright. Otherwise, its a full service grocery store that carries almost everything you need.
Bottle return is always down or full. Aisles are small, making it difficult to navigate the store. The store is convenient for quick shopping or using redbox.
The manager was super kind and helpful. The entire staff showed very courteous service. Not sure how the experience here couldve been any better!!
I dont care for this store. The parking lot is always littered. The shelves are very often empty or certain varieties of items are out of stock.
Tired of seeing the deli employees putting on a hair net, seeing the line they need to serve, say "fuck this", take off the hair net and walk away