Dior Bridal Salon

Reviews 4

SH

Shi Sug

At first everything was great, found a dress that i liked at a decent price, then I had to order it in my size. They said it would take a few months for the dress to arrive so i said that would be fine as long as i would get the alterations and sleeves put onto my dress before my wedding... they said there would be plenty of time and not to worry. So My dress finally arrives..... one week later than they had told me... and their seamstress starts to take measurements for my sleeves and alterations. I came back 3 times before it fit me right, and they charged me 650 dollars just to add cheap material sleeves on my dress, the lace and material and everything was totally not what they told me it was going to be, and the job was hideous and sloppy. I finally just decided to walk away with my dress, after i had spoken to the owner about the horrible way my dress turned out... she basically said tough luck, and i would not get any of my money back and that if i didnt like something their seamstress would fix it, but my wedding was only two days away by the time they gave me my dress! I did not want to work with them anymore and so i took it to davids bridal and the seamstress there was absolutely horrified by what they had done to my dress, so she told me she would have to take the sleeves off and make new ones completely..... and she did this all in a day and a half and it looked greatttttt!!! and she charged me 50 dollars for everything..... yep 50 dollars to undo and redo what i had payed dior bridal 600 dollars to do in 4 weeks.... dior bridal employees are extremely rude, they dont listen to want you want, they brush off your concerns until it is too late, and the owner.. or manager what ever she is walks around with a fake smile acting nice until you have paid in full for your dress and she could care less if she ruins the most important day of your life, and when they do mess up not own up to it and also with out trying to make it up to you even a little..... STAY AWAY FROM DIOR BRIDAL... unless you like being overcharged for sloppy work

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JI

Jim Garrigus

Buyers beware!! The staff at this store have been apparently instructed to lie to the customers. My wife and I bought our daughters wedding dress and accessories at this store. During the initial fitting, 6 months after paying for the dress, it was decided by the seamtress, Anna, that a belt would not be required. Both Natalie and Victoria stated the the $219 would be refunded at the final fitting...with Anna, the seamstress, suggestion. Well, the final fitting took place on June 26, 2016. What a day to be screwed! When it came to the final bill, they would not refund us the $219. Plus, the staff held the dress, that had been fully paid for back in March, as hostage until we paid the final $296 for alterations. Kim, the wonderful customer service/bridal consultant, tells my wife to shut up and that shes lying about being told that we would be refunded the money for the belt. Furthermore, Kim, tells my wife that she wasnt the customer! Kim tells my wife that our daughter is the customer!! Now, in my book whoever pays and signs the contract is the customer....Kim! We were told that the refund would occur if the store could sell it. How would we know when or if theyll do that? Oh yeah, they sold our accessories on us before we came in for the first initial fitting!! That was real nice of them!! The staff and seamstress were the individuals that recommended we would not need the belt. So, we all agreed in March 2016 that we would not be charged for the belt. After all, we hadnt seen it yet!! But, the staff proceeded to order one anyway! Try talking to the store manager. I guess the owner, Barbara, is also the store manager. She wont even talk to her customers, in person or on the phone. So, you see what type of service youll receive here if you make a purchase. The point Im making? Dont make a purchase! They do not stand behind their word. Oh yeah, I still do not have the belt even though it has been paid for! Im planning a visit real soon to see if my property is still there! I promise!!!!

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A

A Private User

After reading reviews online I was a little worried going into Dior, but since it was local I decided to try it out anyways. I made an appointment and Barbara was my consultant, who when I told her what I was looking for found 4 beautiful and perfect dresses, all with the criteria I wanted! Each were all different as well. Each dress even fit perfectly! At other salons I tried the dresses were either way too small or too big so I couldnt get a good idea of what they would look like on me. Barb was so patient with me even though I wanted to try each dresss on twice and when I came back with some of my bridesmaids and family 2 other occasions she was so helpful and encouraging with trying to help me choose. She did such a great job of picking dresses for me it was such a hard decision! They have a great selection and big selection of bridesmaids dresses also! When it came to picking the bridesmaids dresses the staff was very helpful as well and patient. I NEVER FELT RUSHED, or unwanted in the store. We were able to take our time. Even the owner of the shop gave me comments on my selections of dresses that were all positive. I would definitely recommend Dior Bridal when looking for a bridal and bridal party dresses and accessories! Other reviews said the staff was rude, but they never were rude to us, always had a smile on their faces and wanting to be helpful. Maybe other Bridezillas shouldnt expect to have a glass of champange shoved into their hand the minute they walk through the door and be escorted by angels to the dressing room. Barb was a great help, thank you so much for helping me finally find my perfect "me" dress! And she was right it was the first one she found for me!

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A

A Private User

I was very dissapointed with the service at Dior...Im in a wedding in about a week, and there are only 2 other bridesmaids...the "skinny" one that did not need a plus sized dress had a perfect fitting...me and the other girl that are a bit larger ended up getting charged about $75 extra because we needed above a size 14 or 16. Whoever measured me obviously had no idea what they were doing because when the dresses finally came in, mine was HUGE and I had only lost about 5-8 pounds since the original fitting. I have very large breasts, but the way the dress fit, I could pull it right down over my breasts, zipped and all! The other girl that was plus size in the wedding had the same exact problem as me...and after their horrible screw-up at measuring, when we showed the woman (who barely helped us or gave us any direction on what to do if we needed alterations), she said "ohh those look great! Close fit!" I said...are you serious? Its huge! Not to mention...they ended up charging the other girl over $60 for the alterations she needed on top of the $200+ shed already spent on the dress. I took mine elsewhere to get it altered...especially since I live almost an hour away from the place. If you are an easy fit and dont need a lot of adjusting or alterations it may work for you, but if youre curvy or plus sized...dont expect to get any help here!

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