Verizon

Category:	Cell Phone Store
Address:	8615 W Grand River Ave, Brighton, MI 48116, USA
Phone:	+1 810-225-4789
Site:	verizonwireless.com
Rating:	3.1
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 11

Reviews 30

Denise Denise

If I could have rated my experience a zero I would have. I have four phones with this company and recently had to replace one. I bought an unlocked phone...not one from them...and they couldnt help with a new Sim card...they had no idea how to help...I left the store called tech support..and they knew exactly what to do but couldnt do anything over the phone. Tech support called the store and got the same response...nastiness...that I did. Tech support phoned a Verizon dealer and explained what I needed...I drove there and they fixed my phone. The girl Natasha, at the official store, told me my phone was stolen or lost by someone and she couldnt do a thing to assist me. Fact is they dont know what they are doing, are rude, especially if your not buying one of their products, and are not tech savvy in the least. Its pretty bad when tech support and the other store got the same vibes from them.

Danielle Westphall

I wish I could give zero stars. The service here is awful. We waited over an hour and had to ask to be served. We were removed from the queue without being called. We were told someone was finishing up and would be with us in a minute, and we had to wait another 5 minutes. Multiple people left before being served. The wait time is absolutely ridiculous. Either the staff needs to be better trained or they need more associates on the floor. Also, what is the point of a queue if they cannot use it properly?

Noah Purdy

There was an altercation I had with the store that I know and admittedly am wrong about. I accepted this news with the utmost respect but the manager of the store was very rude about telling me. She showed little to no care for the happiness of a customer, which in my book, deserves a bad rating. Her eyebrows looked like little sharpie marks above her eyes too. Get some eyebrows you indecent person.

Devon Stone

Went there to upgrade my girlfriends phone. Had a great experience. If you get the chance request Jeff. He is a great salesperson (I am in sales) and he did a great job taking care of us. Telling us our options. Keeping us informed with the process and even let us know that they changed a plan and could save money. I couldnt recommend enough. It was fast and a great experience overall.

Wes M

After an hour plus wait (black Friday so understandable) their systems went down. The online store didnt allow the necessary options to take advantage of the correct deals. Had to call and wait an hour on the phone to accomplish the purchase. The staff was friendly in the store but did not have a full understanding of the deals. This was probably because they didnt have the system up.

Jordan Desilets

Wait time was a little long but Ryan did a great job helping me pre order two new iPhone 7s. He was also extremely personable. It was also my first time in the new store and I thought it was very nice with a lot of accessories. I really liked that they added in a smart house section. Ill definitely come back here and shop again.

Darcie

I have no idea why this Verizon has such a low rating. I couldnt be happier with my experience today. Demetrius was so eager to help me with the issue I was having, and went out of his way to solve my problem. I think this Verizon is the best one Ive been to in Michigan.

John Renouf

Was basically lied too (twice) inorder to get my money, then once i found out about the lies, they blamed me as well as a third party vendor, and REFUSED to assist in remedying the situation. This location (and company) should not be trusted with your hard earned money.

Rob Britton

As on official Verizon store, as opposed to an authorized retailer, I get the best prices. The staff is knowledge and while they do try to upsell accessories, they are not pushy. Yeah, there can be a wait, but once served you have someone who knows their stuff.

Vanessa Henninger Langmaid

This was the 2nd time Jourdan assisted me and each time I was very pleased on how he helped me. Hes knowledgeable and answered all my questions. Ill be back to this location because of him. Thank you for your help.

Thomas Warne

Ive been in this store twice recently with different problems and they were completely useless. Youre much better off going to best buy for help. All the Verizon people will do is try to upsell you.

Mike Hoeneise

I was greeted immediately at the door. The greeter introduced me to Natasha, who was able to answer my questions and setup my new phone. I will be back to see her for my next upgrade.

Jim Koleszar

RIP OFF location: sales people hide charges. Found out a month later when I got my bill. costs me another 150.00 and nothing I can do about it. Hope they get what they deserve.

Beth Van Sickle

Good staff, knowledgeable. Verizon needs to allow the stores to do more customer service. Very frustrating as a customer to not be able to have things handled in person!!!

Kevin Chaney

This store takes forever to speak with someone, always seems under staffed for the number of customers. Expect to be here on average an hour if you want to do anything.

Jane Bak

Went into the store today. Was met by an unpleasant lady with an attitude. Last time I had an odd salesman. Manager was great. Wont go back.

Brett Clifton

Worst customer service I have seen in a long time. Rude and unprofessional all around. Just go to AT&T instead.

Earnestine Smith

Workers are rude not friendly and un knowdegleable about the products they sale, they all just lazy

Tim Brooks

Dont like waiting for 30 minutes while 3 employees stand by the door just to sign people in.

Jonathan Hicks

This is the best phone store in Brighton. Great staff, prices, and accessory selection here.

Dan Turner

Not a very knowledgeable staff to say the least. Good luck to you if you are going here.