Staples

Category:	Office Supply Store
Address:	2601 Jackson Ave, Ann Arbor, MI 48103, USA
Phone:	+1 734-994-6437
Site:	storelocator.staples.com
Rating:	3
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

+−

Leaflet

Photos 37

Reviews 5

Aaron Schaer

I dont review things, but 7 frustrating days of interactions with Ann Arbor Staples has compelled me to do so. I was in the middle of mailing out job applications. All the materials needed to be on the same type of paper. Sounds pretty standard. Turns out that was a curveball for Staples. After they ran out of their usual paper 75% the way through my applications, they said they would order some more and theyd be ready w/in a day or 2. Totally understandable. Though I was a little frustrated that a copy and print store ran out of paper, I was pretty happy with Staples so far and I didnt mind waiting a day or two, like they promised. So I showed up the next day, and still no paper. I asked if they put the order in, and they said yes. So then I asked if the paper would be in the following day, and they said yes. So I went on day 3. Still no paper. I confirmed that they had put in the order, and the person told me they expected the paper any day now. Then I "wised up" and asked Staples to just call me when they got it in. That plan would have worked, but theyre so incredibly disorganized (a bit ironic for a store thats based on organization) that they never called. Over the next 3 days I kept calling and asking about the paper, to which they said that they expected the paper "any day now." Every time before I hung up I would ask them if they still had my number, to which they would say "no" and that they didnt know the needed to call someone when the paper arrived. I left my number with them no less than 4 times, and received no more than 0 phone calls. So on day 7, I walked in the store, asked if they had the paper, to which they said their most recent truck shipment didnt have it. I then asked if they ordered it, which to my surprise the answer was "no." "No?" I said. "But you guys told me at least 4 times that you had ordered it and that it should be in any day now." "Well," Mr. Staples said, "I dont know why people had been telling you that. We dont actually order our paper. We just put in the system when were out of paper and then they send it on the truck." "But its not on this truck, or any of the trucks over the last week?" I asked. "No, our system keeps saying that we have the paper, but we dont, so they wont send us the paper." "Have you done anything about this?" I inquired. "No," says Mr. Staples, "we have not." "You are an idiot, Mr. Staples," I said. "A world class idiot." A few take aways: First, were talking about paper. Their standard paper. They ran out of their standard paper, which is itself impressively stupid for a place that does copies and prints. The fact that they couldnt get more of said standard paper within a week (with incessant reminders from a guy who had just spent over $200 dollars in printing there and who kept telling them that this was urgent) is even more impressively stupid. Second, I blame myself for not going to another store. The reason I didnt (if youve been wondering) is because I needed the printing done at a Staples because it needed to be on the same paper. I didnt go to a different Staples because the closest one was 30 minutes further and the Ann Arbor one kept saying that they would have the paper "any day now." Third, the Ypsilanti Staples is fantastic. When I finally bailed on the Ann Arbor Staples, the Ypsilanti one was incredibly helpful, and surprisingly well stocked in their standard paper. I never thought I would be so relieved for a copy and print store to be able to copy and print. Manna from heaven, I tell you. Oh, by the way, the Ann Arbor one overcharged me. I only noticed this when I was at the Ypsilanti Staples and was showing them my receipt. The Ann Arbor one charged me for 100 extra copies. That place is a black hole of incompetence in a universe of crap.

Geoff McAleenan

Like one of the other customers, I dont ordinarily write reviews. However, the customer service I received moments ago on the telephone was terrible. I had a simple question about whether the store had a certain kind of ink cartridge, and the woman on the phone sounded exasperated by my question. I gave her the type of printer, model number, and the specific type of ink cartridge I needed, and clarified that I needed ink, not toner, After being on hold for roughly eight minutes, she returned, gruffly asked, "still there?" then asked me for all the information again, and followed up with "I believe we have it in stock." After taking almost 10 minutes to check for a specific type of ink cartridge, how dont you know definitively if you have it or not? I dont want to drive out there and discover you dont have it. Purely out of habit I thanked her, and received a "Yup, bye now" in response. I think Ill take my business somewhere else.

Dayn Benson

I was in a hurry to buy some paper this morning, so I ran into Staples. Upon entering I noticed a display advertising copy paper for $3.99 with an EASY rebate. I thought Awesome - I love EASY. Turns out the easy rebate is not at the register, but requires a copy of the receipt being sent to El Paso TX and having to wait 4-8 weeks for my measly $12 rebate. I own a business and apparently Staples values my time at less than $12. On a positive note, my cashier was really nice. This is in spite of working for someone who created a policy designed to upset customers when they are checking out. I hope that the (probably 18 yr old) cashier does not think all companies are run like Dunder –Mifflin. I am not going to use Staples again for at least a year.

Zach Green

Honestly, the worst retail establishment I have ever been to. I needed help finding a product, and they simply refused to help me find it. The manager was as rude as could be, and didnt even attempt to help me. The guy at the front of the store told me he couldnt help me find the product because he couldnt leave the front. I guess there wasnt a soul working that day that could help me find the product. GO TO OFFICE DEPOT. I went to Office Depot and they directed me to the same exact isle that Staples thought the product should be in, but low and behold it wasnt there. However, this is were the stores diverged--Office Depot actually had someone come and help me find the item. I will never shop at a Staples ever again.

A Private User

I see the poor reviews here and I really must say I have always had good service from this staples. I cant really say much about the copy center or getting my computer fixed, however, I buy office supplies and computer supplies, ie a monitor, a mouse, paper, tape, pens, packing supplies, scales, cds, dvds etc. and have always received very, very courteous service and superior items for the lowest prices that I can find anywhere. The only time I have ever got something I did not like: a mouse that just didnt work as well as I liked, it was instantly exchanged for one I found very comfortable. Staples gets five stars from me.