AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	3157 Ann Arbor-Saline Rd, Ann Arbor, MI 48103, USA
Phone:	+1 734-345-3065
Site:	att.com
Rating:	2.7
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 11AM–5PM

Location

Photos 16

Reviews 9

Tracy Coates

I wanted to thank AT&T for hiring people like Ali Habash at their Ann Arbor Saline Road Store. He saved my day! I dropped my Iphone in water on Sunday and was facing a frustrating and hectic Monday morning without it. I had a tight schedule and could not research and shop for a new phone. I remembered that I had bought my mom an iPhone when I bought mine and she had never used it. I grabbed it and headed to AT&T without much hope of finding a quick solution. The Ann Arbor Saline Road store is really convenient. I met Ali and explained the situation. Despite knowing that he would not get a quick sale from me today Ali genuinely cared about my troubles and set about methodically figuring out options for me. This was further complicated because my mom could not remember any of her passwords etc. When he hit a road block, and I was in despair ready to give up, he just calmly took another avenue. He is very knowledgeable and if he did not know something he knew how to get the information with lighting speed. I expected to hopefully just get my moms phone running so I could make some phone calls and continue with my work today but Ali was able to transfer all of my phones data onto my moms old phone so I could get my phone and text messages and not loose my contacts. He really saved the day for me and he was so polite and easy to work with. So often when you walk into a store you feel assaulted by the sales person. This was such a different experience. I felt listened to and genuinely helped. And you know what - when I buy my iPhone you can bet I will buy it from Ali... even if it costs more. He is an exceptional professional who made a difference in my day that I will not soon forget. Thank you Ali and thank you AT&T.

Marie Wood

I went into this location about a month ago and was sold on a promotion that was brought by Samsung if I bought a Galaxy device. Long story short, Samsung declined my promotion because the device I bought was not that in which was involved in the promotion. I was upset, of course, because basically the only reason I purchased the galaxy device was to receive my free item via the promotion. The store false advertised to me. I confronted them in regards to the situation and simply just wanted what I was promised. They completely understood and had me in and out within half an hour with my free item as originally promised. This shows they cared about my experience and satisfaction. Although I am disappointed they false advertised and I hope it didnt happen to others, I will say that they did what they needed to so that I walked away happy and was given what was promised. I have been with AT&T for 5 years now, and this is the first issue I have had with them. In the end, they handled it well and I will happily remain a customer. Thank you Chris, Jeff, and Fontaine.

xiaoli Huang

Beware of Sales person lying! Especially If English is your second language, or first language, either way stare hard at the bill. My mother has limited English, and she was cheated by a salesperson, a young man that enthusiastically offered her the "hundred dollar promotion". Her phone was stolen, and she went in was offered a three dollar a month two year plan for a replacement iPhone. Turns out a charge of 400$ was pending over the next you know for XXXX years. Not an ethical store. There is no number for me to contact there. I tried to file a complaint via Att by calling 611, they bounce you around. So consider yourself been fairly warned. Deana Shuman the manager there did reach out to me after seeing this note here, and addressed my complaint by writing up the salesman, and applied a credit to compensate our trouble. I do appreciate the gesture.

Nathalie Vandecan

Waited 45 mins. Nobody cared. Everyone customer and employee seemed busy playing on a phone or tablet. It doesnt appear that any business is conducted. You cant figure out who are the employees or manager among the people in the store. Nobody welcomes you. You dont even know if or when youll be helped. Jerrelle, the manager, has an attitude and when talking about me while helping his associate solve my problem he refers to me as "she" which I found extremely rude. I needed to go back and chose to go to the downtown location on E.Liberty even though the parking situation is not ideal because I will NEVER go on the Saline Rd branch again where the customer cant feel being respected. BTW, AT&T on E. Liberty rocks, no wait and it took them 5 mins to help me with enthusiasm.

Andrew Lovett

I ordered a new Tablet, was told it would be 2 to 3 days. Since I ordered on Friday I asked if that meant Monday or Tuesday. I was told Monday for sure and I would receive a call when it was ready for pick up. I called Monday and Tuesday, no tablet. I got an email that it was delivered to the store on Wednesday 9:59am. So I waited for my call. Since they were not open after I get off work, I had to go in on Sunday. Glory Glory! It had arrived. And they so thoughtfully activated it for me back on Wednesday, even though I had not taken possession. The guy handed me an open box, without offering to explain ANYTHING, and went back to his conversation with his coworkers.

Brad Hedeman

I came to the store to activate a phone...I walked out with a phone guy. Like having a mechanic, or a plumber, or any professional that you trust, Ive found mine in Zack. He knew it all, spoke in laymans terms so my 41 year old brain could understand, and he turned me on to a few products I didnt know I needed. How did he accomplish all this? He asked questions, then waited for my answers. Simple, sure, but thats the sign of great service to me: find out what I need, help me get, and just for good measure, tell me about something new. Like I said: Zack is my phone/tablet guy.

Matt Dent

If you are an ATT customer, DO NOT go to this store. Went in for a couple phone upgrades while wanting to keep the same plan. Store was helpful in getting my devices upgraded but my bill the next month was jacked up - totally incorrect...had $157.88 of incorrect charges. Had to contact ATT directly and then they had to contact the store in order to get everything corrected. ATT recommended that I do not go to this store again.

Aaron Burton

Round and round we have gone with the people that work at this store. They have our account so screwed up that they "dont even know how to fix it" . Huge mistake moving from Verizon to them. I will update this review if they ever fix our billing a service issues. We will only give them maybe another two weeks.

Scott Humphrey

Today was my first time visiting this location and I couldnt be happier with my experience. All of the sales associates, especially Ali Habash (who completed my order), were extremely helpful, informative and knowledgeable. I will definitely be going back again!