The UPS Store

Reviews 9

AM

Amanda Smith

This rating is one star because it would not allow me to click none. One of my staff members went to this location to complete a background check. There was a simple mistake made when entering part of the address on our part and a huge deal was made about it ,complete with a rude comment ("did his boss not know how to read"). The staff member who was helping him was very rude and unhelpful during the entire visit to this location. I will not send any other staff to this location and would not recommend it to anyone. I asked my staff member if I should call and speak to the manager about his experience and he explained that she was the one in charge, but that there was one guy who was friendly and helpful (its a shame he wasnt the one in charge!). Coming from a customer service standpoint, this experience is very disappointing.

---

A

A Private User

These people dont seem to care about anything. I left a prepaid package, and 2 days later, UPS still doesnt show activity in the system for it. I call the store, and the guy that answers the phone says did we give you a recipt? Without a receipt it is not our responsibility. So now, this UPS branded store, says they take no responsibility for packages that are dropped off at their location, and UPS just tells me they dont show the package in their system. So, this store has no customer service, nor do they take responsibility for packages unless you pay for your shipping charges thru their register to make them a profit.

---

JA

Jason Hill

I had a box, prepackaged and ready to ship, but needed maybe 2-3" of tape on each side. I was told that would be $1. Although I can afford the $1, I think it is a bit off putting to be asked to pay for that. I can understand if I was needing the package to be secured and taped completely, but not with the small amount I needed. You are the closest place to my house, but I will now just go directly to the FedEx by the mall, where they have never asked me to pay to use their tape (again, 6" max). Just thought you might like to know for the next person.

---

ME

Megan Swearingen

I had no problems with this store (Aug 15). I had a package to mail, and was told the price and delivery date for both UPS & U.S. Priority Mail. Furthermore, the rate for Priority Mail was the same I would have paid at a post office (some "mailbox" places substantially mark up stamps, so this was a nice surprise). And they are open much later than the post office.

---

AH

Ahmad S Mufti

May be the lady there had a bad start or just in bad mood, any question I asked was answered, "I dont know" it was very strange. Hope she feels better and just dont take her frustration by not helping

---

GU

Guy Meador

Have recently begun using this location for services and find the staff to be knowledgable, efficient and friendly. This location is recently under new management within the last year.

---

A

A Private User

Well since I red the other comments I decided not to go to this store, instead I went to kinkos by mall of GA.

---

DE

Dejan Misic

Great customer service

---

EL

Ellie Brown

Rude and discourteous.

---

---