Cycle Gear

Category:	Motorcycle Parts Store
Address:	345 Washington St #12, Woburn, MA 01801, USA
Phone:	+1 781-995-0834
Site:	cyclegear.com
Rating:	3.8
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–8PM 9AM–6PM 10AM–5PM

Location

Photos 83

Reviews 21

akshith reddy kandakatla

Be careful of your personal belongings... I left my pin lock at the checkout desk where I was working with an sales rep... they had to make some calls in order to give me more info for my questions. With my stuff still at the counter I was looking around the store for possible alternatives that they might have for what I was looking for so that I could buy all the while with the sales guys at the front desk. Anyways later I come back to checkout & voila... one of my thing went missing. They did look around the desk but couldnt find it. I am sure where I left it because Everything else was there except my PInlock. Despite not finding it I had suggested that may be One of the customers who had checked out in between by the same guy Michel might have accidentally taken it. But this guy Michel who claimed to be the store manager was very rude & unpolite. He, was indicating that I might not have got it into the store.. This is when I started losing it. I mean i understand that its not his responsibility for my things. But I was damn sure that I did. There was no point in arguing & when I looked up I found that they had cameras installed right above the desk. So I asked them to review the video footage so that we can know the facts & the whereabouts of the pinlock. To that he said he needed to make calls to review the footage and it might that he can only get back to me after hearing back from the corporate. He basically didnt say when he can get back to me. Very rude/racist and impolite manager(the other staff were amazingly courteous though) would never shop here after such an experience.

Mikhail Kabakov

Nice place, Ive got most of my gear there. Has a lot of entry-level (BILT, SEDICI) gear that is nevertheless is good enough for an average rider. Some say its crap but Ive been riding in it for about a year now (and I ride daily March - through November) - still holding up OK. CycleGear has some somewhat better stuff for the more advanced rider in stock too. Im not sure about pro stuff though. Also have cable locks, blinkers, and other minor stuff, thats no fancy brand but just works. The staff is nice and willing to help you get what you need for what you can afford, no bullshit-upselling or anything like that. Most are riders themselves, so they know what they are selling and what people need.

Christian Donner

I purchased a complete outfit. The sales staff offered no help, even though there were at least 5 of them and only 2 other customers. All items that I picked were on sale, but the products dont ring up with their sale price. The person at the register has to go back and check the posted price if you complain, then return and correct it on the register. They would have overcharged me by more than $50 had I not complained. In the end, I still paid too much for the gloves, but it is just not worth the trip back the $8 discount. Be careful and check every line item on the receipt.

Ninja Nachi

Love this location. Not just the gear they carry. But the customer service. I dont feel like a stranger. The conversations the staff has with me to try and see what gear would fit me best and let me try them on. I literally walk around the store with a helmet or a jacket on just to make sure it fits just right before I decide to buy. Anything on special order they will personally call you and let you know it came in. Between Kyle, Mike and Ron these guys know what they are selling. Highly recommend this place if you do not want to feel like a stranger and great prices.

John Parsons

Staff is excellent, but too many Bilt products. I went in looking for a very specific product. The item was on back order, so the staff member called multiple distributors in an attempt to locate it. Each also had it on back order. After I left the store he took the additional step of contacting the manufacturer and calling me to let me know that they also had it on back order and nobody would have it in stock until they made more. The only reason I cant give them 5 stars is all the space taken up by their store brand products.

Alex Abdou

Went there for some riding pants. There is a big selection of their in house brand, Bilt. It is cheaper than other brands but seems to be good quality on first impressions. There are also other well known brands, but selection is limited. The guys working at the shop were very friendly and worked with me to find what I needed. I would recommend this store to anyone looking for gear and need to try things on.

Daniel Duncan

I cannot believe this store gets any business. The majority of gear in stock is their garbage bilt brand, which I wouldnt wear if someone gave it to me. Maybe coming from California I expected to much, but for being the only non factory shop for miles I think not. I hope you all can get your store organized and work on customer communications.

jimbob

One of the best shopping experiences I have had in awhile. Pedro helped me and my brothers find everything we needed. He was friendly and knew everything about the gear we were buying. he was a rider himself so he knew what he was talking about. Definitely plan on going back there to get more gear.

Shayne Cambria

I will never order nor shop at this store again. I ordered a simple clutch cable for my 2003 Honda cbr 600rr and after two weeks waiting for it I received a call from them saying my order was never placed. Managers and service are very out of whack. DO NOT RECOMMEND

Hasan zahid

Its an okay store. Most of the products at this store are Bilt or there own name brands. They also need more help. Been here many times and it seems like they are always short with help when they are busy. Personal staff is very helpful though, no complaints there.

Kate Murphy

Super helpful and friendly staff, but the store-brand products are one step up from a hoodie and jeans. Better than nothing, and certainly a good step up for the squid crowd but this is 1/2-a-crash gear.

crashingkid13

They have a great selection of gear and apparel. Employees are very willing to help you out. Everything is well priced. Ill definitely be going back when I need more gear.

David Kahn

Mediocre to poor selection of gear accompanied by indifferent service. Shop here and youll immediately understand why bricks and mortar retail is dying.

iWar_TV

Recomendado al 100 por cuby_pr @oreyes_pr follow puñeta

Sean Leach

They have a pretty massive selection of gear and parts here. The prices are very reasonable too. Definitely worth a visit if youre a rider.

David W. Aquilina

Poor selection, unable to call to check availability since their phones never work.

Steve Whitcomb

Friendly, intelligent staff, great pricing. Easy to get to.

Hakim John

Great store for all motorcycle products

Jeffrey Dougan

Selection good. Service great.