Colonial Nissan Of Medford

Reviews 5

SH

Shinji Oyama

I have brought 2 cars at this dealership. In comparison to the other dealerships I have been to, the other Nissan dealership that I brought a car with, and the several Nissan dealerships Ive been to get the best deal on a car. Colonial Nissan of Medford consistently had the best deal for 2 cars in a row. The salesmen I brought cars from were knowledgeable, helpful, and friendly. The service department has always been professional and friendly. I always thought the recommended maintenance was reasonable. Lastly in my experience, people at dealerships are always friendly when you are buying a vehicle. This dealership are actively friendly and professional even after you buy a car. Clark Olivier was my salesman. He is new to the dealership but was impressive in his knowledge of the vehicles. He was friendly and and easy to talk to. He really help me get a very good deal on my new car. Also after the sale, the customer service is still at a high level. I highly recommend that when you buy a car, you get a salesman who you are comfortable with. Its a large purchase and the negotiation to get the best deal is complex. Of course, the salesman works for the dealership and makes money from the dealership but you want one that is looking for a win-win scenario for everyone. Clark is a high quality salesman. If you have a choice, and you do, find a salesman like Clark. The car buying experience will be much more enjoyable if you do. Anthony Riccio is in the finance department. I can tell you from observation that he will do everything possible to get you the best loan possible. The day I brought my car was a busy day in the dealership. While I waited I watched him working with people to get them good loans. Sometimes it took minutes, sometimes about a hour. Everyone left that office with a smile on their faces. Also a quick thank you to Vinny Varacalli. He spends a lot of energy in customer service. I very much enjoyed my car buying experience at Colonial Nissan.

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Akash Goyal

I went there after reading the good review online, but it turned out to be the most dreadful experience I have ever had at Nissan. I went there 2 weeks back for a recall, and also got oil change and tire rotation done. When I got it back, I felt like a totally different car. I am sure they didnt even check the car once after servicing it. The check engine light was on, steering wheel was vibrating at speed above 50miles, I was pulling over to right and I could feel(at the steering wheel) something rubbing the tires from inside. I went there the next day (a Saturday) and had to wait for 3 hrs there till they ‘fixed’ everything. Not everything was fixed though, the steering wheel was still shaking and the rubbing in the tires was still there, I felt like nobody test drove it after fixing(again???). I went back after 2 weeks(today), I had to go on a test drive with the guy who fixed it and tell him everything. Now they called me said “there is a problem with the tires and you should get all of them changed, we cannot do anything with it.” The mechanic couldnt find any problems in the last two visits. I have to take a cab to go and pick my car up which is worth $20 a trip. I could turn out a big mistake if you go there for service. Nobody checks what they do the vehicles they service. They couldnt even see the check engine like forget about taking a test drive. I DON’T recommend this place to anyone. They ruined my perfectly good car, and nobody even apologized. :(

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Gigi S

I traded in my Sentra for a 2012 rogue and worked with Vinny. Initially he was great, very helpful. However Vinny promised me new tires, not only did I not get the new tires I was promised but I need new tires now! Once I had the car he was no longer helpful. Dont get me wrong the process of purchasing my vehicle was painless and Im still very happy with my car, however its ridiculous that Im now having to buy new tires for a CERTIFIED vehicle Ive had for less than a year. For anyone dealing with Vinny in the future here is my advice to you: Yes he is a nice guy and yes he is helpful but hell probably make promises he cant keep so I strongly suggest that you make sure he delivers on every single promise he makes especially if you are buying a used car. I should also mention that for 2 months I tried to resolve this with Vinny and at first he was helpful but he gave me the run so many time and I missed hours of work trying to get to the dealership at the times he told me to come but still got nowhere with him. Im so sad that I had to amend my initial review because Vinny truly was a nice guy but Im very disappoint and frustrated that I had to go through this. I wish he was honest and upfront about the tires from the get go that way I would have planned for it and would have been better informed.

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Jimmy Nguyen

This is a complaint for a scheduled maintenance (oil change) that was scheduled for March 15, 2014 at 8:30 AM. Left the car there and was told to pick up at around 10:30 (2 hours), which is ridiculously long just to change the oil. Came back a little after 10:30 AM was told the car was almost finish. 11:30 AM comes along as I am still waiting; I decide to take a look at the car and it hasnt even been touched yet! Its been 3 hours and they still havent even brought it in! Seems like this dealerships service process needs to be improved significantly. I can do a oil change in 20 minutes, but it takes over 2 hours to do it at Nissan of Medford. The reason why I come to the Medford Nissan is because I paid for the maintenance package when I purchased my car, guess I got fooled on that on. I know it gets busy with other customers, but whats the point of making an appointment if you cant even follow it. I asked the representative if he can just give me the oil filter so I could just change it myself, but he refused. He shouldnt have because they are clearly behind on all appointment; though I would be doing them a favor. Wasted and entire morning every time I come in for something that should take a much less than an hour. Just give me the oil filter and oil next time and Ill change it myself.

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Marina Liang

Terrible service. I received a letter notifying me of a defective airbag recall and I called them three times to book an appointment, but no one never called me back to schedule the appointment. Weeks pass, and I finally get a rep to schedule an appointment, and I drop off my car. The staff stated they would have it fixed in two hours. Three hours had passed with no calls or communication, so I called them back, and they stated not only did they not give me with new airbags ("I guess they werent in stock, we didnt check our inventory"), but they were not finished with my vehicle and it would take another 1.5 hours to inspect my vehicle. Upon picking up my vehicle, the rep stated they will contact me if the airbags are in stock in about 3 months, and what a surprise, I never received any follow-up. I finally called again (for hopefully the last time) now that the airbags are in stock, and explained to the rep about the terrible customer experience I had prior - he didnt acknowledge my experience or offer an apology. Way to live up to your motto. Whats fantastic is that no one bothers to contact me regarding a life-threatening safety defect in my airbags, but that doesnt stop the barrage of mail asking me to pay them for additional services. Funny how that works.

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