Category: | Mercedes Benz Dealer |
Address: | 259 McGrath Hwy, Somerville, MA 02143, USA |
Phone: | +1 617-666-4100 |
Site: | mercedesbenzofboston.com |
Rating: | 4.9 |
Working: | 8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 8:30AM–6PM 8:30AM–5PM 11AM–5PM |
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zhiling chen
I was so interesting in ML350 before and was thinking to get one until I heard about my best friends horrible experiences with this place: "Do not ever go to this place. Hear my story out. (Especially international students) I brought my car to this place to check on 01/03/2017, because the engine light was on. I told the service guy called Patrick not to fix it before I saw the problem, but when I got there on 01/04, he fixed it already and I had to pay. By the way, he said the problem was "mice ate the wires". Since I needed my car right away, I decided to let it go. 4 days later, 01/07/2017, the engine light was on again. On 01/08/17, I brought my car to this place again and he said the rodent ate another wire again, at a new place behind the engine. I chose not to believe him this time, so I picked up my car on 01/09 and found another mechanic to check my car. Guess what? The results are surprising. My mechanic said, as a experienced mechanic, no one can prove that the broken part was eaten by mice. It can be the aging of the wires or overheat or anything. The reason, I assume, that the dealership emphasized mice all the time is that my car is still under warranty. So they can avoid fixing my car for free when they mentioned mice. However, the reason that caused my engine light on again this time is because of the same wire that I fixed at the dealership. My mechanic is sure that the dealership did not fix it well last time. And, the labor cost was totally overcharged (I was charged 3.25 hours $453). My mechanic said this problem can be finished within 1 hour for sure. Moreover, what Patric said on the report "a rodent ate wires again" is totally a lie. My mechanic found they did not change the new wire at all and did not even use a rubber tape on the part that fixed last time. I am seeking council to deal with it right now. Since I am an international student here, I suppose this is their business strategy to deal with international students who do not speak English strongly. If you want to be robbed, then forget what I said and go to this place"
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Ari Fischer
I had an absolutely great service experience! I highly recommend Mercedes Benz of Boston. I have a 2005 Mercedes E500 that I have taken to dealerships all over the country (Ive moved a lot) and I was very impressed by my experience here! As my car is now out of warranty, there is always a temptation to simply find an independent mechanic rather than continue to work with dealers, but my first service experience here has completely sold me on MB Boston. At times, it can seem as though dealers would rather not work on my car now due to its age and mileage, but MB of Boston treated me just as if I was driving in with a brand new S-Class––wonderful customer service. Everything that needed attention was fixed for a surprisingly reasonable price, all the staff were very friendly and professional, the work was done correctly the first time, and I was given a Mercedes loaner car while my car was being worked on. Could not have asked for more! In fact, in addition to the service items I requested to be fixed, the technician discovered that my check engine light (which had previously been diagnosed by a different Mercedes dealer as a $1,000+ secondary air pump failure) was actually just a detached hose and he fixed it for free. Knowing the previous diagnosis, I hadnt even asked them to check out the check engine light––above and beyond! Lastly, Patrick Titshaw was my service advisor and I would highly recommend working with him if hes available! Really nice guy, very knowledgeable and straight-forward. He was a former technician himself and he didnt try to sell me anything I didnt need, push me to do any repairs I wasnt interested in, and he gave me full estimates and information before I authorized any specific work to be done (much appreciated when your car is getting up there in mileage). If youre looking for high-quality and surprisingly affordable Mercedes Benz service, I would make an appointment here.
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Zack Guilian
The service from the sales department was really good. If it were not for my sales person Stephen, I would not come back EVER to have my car serviced there. People at the service department dont provide service that meets the Mercedes standard at all. Rude and unhelpful. I was so annoyed that I came twice and still the problem was not solved. There was some damage on the back bumper becaouse someone else backed into my car. I went to the dealership to ask them to assess how much it would cost to fix it. The guy said I should go to the adjuster to assess the damage. Of course, I know that! What I want them to do is to estimate the cost before I talk to the adjuster. They were not trying to help. The person I had appointment with said after I got the assessment from the adjuster, I could either drop the car at the dealership or at the collision center in Braintree. I thought it would be easier for me to drop the car at the dealership, since it is close and they know the body shops better than me. So, after the inspection by the adjuster, I got all insurance paper work and went to the dealership again by appointment. This time, they guy said I should make appointment with the collision center, but not come to the dealership. He completely forgot that he told me I can choose to drop the car at the dealership and they will take care of it. The guy kept talking there is no appointment available anywhere at the collision centers they work with.... He was totally not helpful. Not neven trying to help to find a body shop that may have closer time. I will not come back again for any service at this dealership. I do recommend their sales department. But avoid their service deparment. Horrible and rude service guaranteed.
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LILY BADIMAH
Upon arrival, we were greeted by Jada, a very pleasant and excellent professional, she made us feel very welcome. The pricing was fair, we had to trade in our Honda and trade in value offered was also very competitive so thank you for that. Our sales man was friendly and kind to us. My only complains are, it was our first Mercedes Benz purchase and we were not taken serious initially, my husband kept trying to let him know we are serious to make a purchase and not here to waste any ones time. Then we were asked, have you driven one before? whose was it? can you afford making a payment of $... a month? We were taken upstairs to check the inventory of the car we were looking for but the keys were not even available to get into the car to get a feel of it. Then lastly, we were not given any bank options but their bank. The interest rate was not competitive enough. I asked my sales man and the finance guy if they made a submission to other banks and the said yes but it was clearly not true because the monthly payment and interest rate was randomly written down while we were discussing the car and that was what we walked out with.We were so exhausted from a trip and did have the energy to go on about it. My sister purchased a vehicle a week later and had a much competitive interest rate even though my credit is much better than hers. I kept saying to my husband over and over, "I felt much pampered when we purchased our Honda". I honestly never wanted to write a review for obvious reasons but I work in customer service myself and sometimes its better to hear these things so you treat the next minority that walks through your door better. Otherwise, the car has been amazing and everything we expected.