Sears

Category:	Department Store
Address:	100 Commercial Rd, Leominster, MA 01453, USA
Phone:	+1 978-534-2200
Site:	sears.com
Rating:	2.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 35

Reviews 13

axei Meu

IF ZERO WAS APPLICABLE I WOULD GIVE ZERO FOR CUSTOMER SERVICE AND TRAINING STUFF! JUST COME TO SEARS IN LEOMINSTER AT 100 Commercial Rd # 10, Leominster, MA 01453 TO BUY $2.250.00 IN GIFT CARDS. GOT A CASHIER ON TOOLS DEPARTMENT NAMED LUIZ, THAT WALKED AROUND FOR OVER 15 MINUTES TOTALLY LOST, FINALLY AFTER SO MUCH WAITING ANOTHER CASHIER THAT WAS AVAILABLE DECIDED TO HELP, HIS NAME TAG SAYS THAT HIS NAME IS SANTIAGO. FOR MY SHOCKING SURPRISE ANOTHER 20 MINUTES, I SHOWED TWO FORMS OF ID FOUR TIMES! MANAGER OR SUPERVISOR I AM NOT SURE BECAUSE HE NEVER IDENTIFIED HIM SELF. RUDE, VERY RUDE, ONCE MORE I SHOWED MY ID, MY CREDIT CARD THAT SAYS THAT I AM A LOYAL CUSTOMER SINCE 2001! WITHOUT ASKING HOW I WOULD PAY, CASH OR CREDIT, THE SAME INVITED ME TO SPLIT MY PURCHASE IN 3 DAYS AND THRU THIS HOLIDAY BUSY SCHEDULE, MY ONLY OPTION WAS TO RETURN ON THE NEXT DAY AND DAY AFTER TO BUY IN CASH THE AMOUNT THAT I WANTED. RIDICULOUS TREATMENT, RIDICULOUS CUSTOMER SERVICE. TERRIBLE CREW TRAINING. OF COURSE, I LEFT AND THEY GOT NOTHING FROM ME, AND WHEN I SAID, TO THE "MANAGER-SUPERVISOR"THAT HE LOST HIS SALES, HIS CARELESS COMMENT INVITED ME TO NEVER RETURN THERE! WHAT IS THE POINT OF OFFER A GIFT CARD TO SELL? RIDICULOUS!!! ZERO STARS IS MY REVIEW!

A Private User

Tires on sale so i went to buy tires. The salesman (young guy) helped me find the right tires not just the cheapest tire( as i usually buy). they were still in my price range but he took the time to explain the difference. Probley the best tires i have had in years.

Kenny Slater

Horrible customer service. Management is rude and doesnt care about anything. All the staff wants to do is talk to each other rather than help the people

Rachel Vanasse

Awful. They delivered a washer and it was broken from the start! Am now on hold for 30 plus minutes and cant talk to anyone. Dont use SEARS

Kraig Daulton

Nothing was available in stock and had to be ordered. The shelves looked like they were going out of business.

Gus Diesel

Paid with debit in person, my pants cost $28 but they charged me $47 and didnt pick up the phone when I called

Patrick Dowd

awful phone support, what franchise doesnt have call waiting... they wont be getting my money!

Sonia Caceres

Very good service, presios and always offers. !!

Logan Gemborys

Had to go to 4 stations before I was able to check out.