west elm

Category:	Furniture Store
Address:	160 Brookline Ave, Boston, MA 02215, USA
Phone:	+1 617-450-9500
Site:	westelm.com
Rating:	3.9
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–7PM

Location

Photos 100

Reviews 16

William McCallum

Moved fast from not even on my radar to my least favorite store/website. (I want to be clear that most of the negatives here resulted from dealing with West Elm corporate customer service and its web sales, though I did visit the Fenway store, too). Over several months, the designers handling our renovation steered us to West Elm for three items: a bathroom mirror, an arc lamp, and a bureau. The mirror we bought in-person at Fenway. It was on sale, but I still thought it was very cheap construction with a dangerously flimsy mounting. The Fenway people were nice enough but were very slow processing this simple sale so I tried to do the rest through the website. Big mistake. Because of my trip for the mirror, I was inundated with marketing spam, sometimes two West Elm emails a day. None of the promised discounts actually worked, at least not according to their terms, so the next item that came (with allegedly free shipping) actually cost me a $23 handling charge. This was an arc lamp that came in two boxes. The box containing the base and stand was full of innumerable pieces of broken styrofoam: Im still finding pellets of it stuck to the walls and off in corners. The white shade, which arrived in its own box, was completely covered with black, oily fingerprints. I should note, too, that this doesnt seem any different from an arc lamp I saw on Amazon for half the price. When I immediately called to get the shade replaced, my call was dropped two times before a third operator spent most of the time setting up the return of the ruined lampshade. I think the company should be more concerned about sending out the replacement, something they werent going to do until several days after I was supposed to return the fingerprint shade. Finally, as others have noted, I am completely shocked to see that they have the gall to charge for sending a replacement part until the ruined part they should never have shipped is returned. Ive never encountered a more off-putting policy. The operator did not warn me she was going to do this nor give me the option of going to Fenway with the ruined shade and doing a quick swap. To boot, that third item, a stock bureau, was ordered in February but, as of now, the very end of March, is "in Boston but not logged in so we have no actual delivery date to share with you." So, three strikes, and I am anticipating some kind of new problem(s) with this as-yet-to-be-produced bureau.

meredith baker

I recently moved into a condo and needed to buy a new couch (I did not have one). I went to Fenway West Elm and found the perfect one, plus it was on sale. I decided that since a truck would be delivering the couch to my new condo, that all other furniture would also be coming from West Elm. I originally worked with Michael. He was so great. We were able to pick out many great pieces! I checked into the store a couple additional times before my actual furniture delivery date and worked with a couple additional employees. Everyone was great! I will always refer people to West Elm, because of my positive experiences.

A Private User

I cant speak to the quality of the furniture, because even though I bought and paid for it and the home delivery, they never put me in their delivery system (though they were happy to take my money). Its going to take an extra week to deliver my table, and I could have waited around all day for them if I hadnt called today to check in on things. I was bounced to 4 different people before someone was finally willing to help me over the phone, and received no apology for their terrible service.

William Lee

DO NOT PURCHASE. Low quality, takes forever to get it (after 10 weeks they call and say the sofas are in, but that they cant deliver it for another 2 weeks), and they will be delivered damaged. When they ship the replacement pieces for what arrives damaged they will charge your credit card (in my case $330) and only refund you weeks later after you ship the damaged items back (still waiting). Horrible. Will never shop at william sonoma or west elm ever again

Abigail Gonzalez

I bought a westelm glass table 3 months ago, Unfurtunatelly the glass explode without an specific reason and I have been trying to contact with someone in their customer service department. The only instructions I receive was to send an email , It has passed one week without response. I just want to highlight the lack of customer services and quality in their products. I really like the design but the personal is a shame.

Caitlin McGlynn

Superb location and selection. I got some amazing accent pillows for a good price here. The staff was very attentive and helpful. They have a great selection of affordable but chic furniture as well and look like they offer some great sales. A must for home shopping!

Rinaldo Dorman

If you know west elm you know this place. Staff dont bother you unless you ask for help and then get energized. Mostly a spot to kill time before dinner or your movie.

Sheraz Choudhary

Beautiful store and furniture but the quality of the furniture is quite poor. Wanted to love them but the furniture is just not well made.

A Private User

This company makes use of bulk unsolicited mailers (eg. SPAM). No thanks -- I dont even live anywhere near one.

丁于凱

東西質量不錯但價錢稍貴

Nick Moser

Nice clean store. Met with a helpful rep who laid out our room designs for us.

A Private User

Very low quality furniture. I wouldnt put any of it in my condo.

Ronald Stevens

Great place for Mid Century and Modern home goods