AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	47 Dodge St, Beverly, MA 01915, USA
Phone:	+1 978-969-6880
Site:	att.com
Rating:	4.1
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 7

Reviews 14

Karli J Weiss

Terrible customer service. Quickly signed me up for a new phone that came with a "free tablet" they tricked us into getting. I asked if it was totally free, no strings attached and they assured me it was. Later I found out it is $10/mo, 2 year contract with $250 cancellation fee! I went back in to talk to them and they claimed they told me and my husband that when we bought it. we got bounced back and forth between phone customer service and the retailer, both claiming it was the others fault. i left the store in tears. they also told us there was no where to leave a negative review which is a lie. Very disappointed, felt taken advantage of.

Nick Chareas

I went in with a series of problems that I saw as huge, Diana the store manager couldnt be more helpful or more professional. My issues that made me expect to be in the store for hours was handled in 30 minutes and not only with complete satisfaction but over and above what I expected. I can not say enough good things about my experience with the Beverly store and specifically the professionalism of the store manager Diana.

alaine manzi

Ms. Diana Resciniti is truly a credit to your corporation. Not only is she fully knowledgeable in the products and services which ATT offers to their customers but moreover she presents them in hospitable and courteous manner to each of her customers, there by making the ATT experience a truly delightful one.

Marc Cooper

Beware of false and deceptive practices to entice you to sign up for their services. Make sure to get everything in writing up front and no hidden surprises. I have had a horrific experience dealing with this store and ATT.

suzanne hodson

Brandon was extremely helpful in finding me the best plan for my usage profile. He was friendly, pleasant and smart. The store had a great selection of products. I was glad to find such good service so close to home!

Myya 01

Have you ever walked into a store and gotten the distinct impression that the sales staff couldnt care less about you/your concerns? The staff at the Northshore Mall branch are infinitely more polite and helpful.

Bill Peterson

I had a problem with my iPhone and they quickly found a solution and saved me money. Brandon helped me out big time and he was professional, friendly, and easy to deal with.

jerry hebert

i think diana has been a tremendous help to me today old school totaly lost in new age every time i come in here she makes leave smarter

Sarah Hammond

Staff was super helpful and patient on some detailed changes in our service. Lexi was wonderful and a pleasure to work with!

Midge Gravelese

People turn over quickly, plans not what I will pay for, did not go into this place today

Tyson Goodridge

Brandon and his team-mates are great. Honest and sincere. Good service

Becky Tanger

These guys are the best. Great service, great advice. Love this place!

Hayden Crocker

Nice staff but can push services that arent in your best interest.