Staples

Category:	Office Supply Store
Address:	145 Great Rd, Acton, MA 01720, USA
Phone:	+1 978-263-6150
Site:	storelocator.staples.com
Rating:	2.9
Working:	10AM–6PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 29

Reviews 11

A Private User

Although Staples does have office supplies at reasonable prices, I have found their staff members to be extremely inexperienced, incapable, and even rude. I went to the store last week to speak to one of its printing "experts" about printing options for a magazine-style article that my friend and I were writing for school. The woman who helped me seemed knowledgeable and helped me find the right options so that we could make our magazine seem as realistic as possible. I went back to Staples earlier today to get our final document printed, but the man working in the Copy & Print center was less than helpful. He first told me that my document needed to be a minimum of 50 pages if they were going to print it for me. I told him that I had spoken to a woman earlier in the week and that she had said that there was no minimum page requirement. He responded by telling me that there were no women who worked in their Copy & Print center. I asked him if he thought I was lying, and he said "yes." Ive never worked in the retail industry, but Im pretty sure that salespeople shouldnt be calling their customers liars. I then asked him for a list of all the workers in their Copy & Print center, but he refused to give me one. I really needed to get my document printed, though, so I tried to ignore this and asked him to double check to see if they had any small book spines that they could use print my 7-page document. He spent about 30 seconds looking and then came back to tell me that they actually did have a small binding that he could use. I asked him to bring it to me so that I could double-check. He returned with a spiral-bound example that was pretty much the complete opposite of what I wanted. Apparently hes never seen a magazine before, because the example that he showed me definitely didnt look like one. I told him again exactly what I wanted, and he responded by saying, "You know that ones more expensive, right?" I hadnt even mentioned that I was concerned about the cost, so I think that he just assumed that I wanted the cheapest option because I was a student. I decided not to ask why he was discriminating against me, and instead I told him that I didnt care about the price and asked him to please show me an example of the binding that I was describing. He went away and came back with the correct binding. Finally. I gave him my USB drive so that he could load the document onto his computer. He asked me when I needed the printout by. I said I needed it as soon as possible. He seemed confused by my request, and asked for me to be more specific. I told him again that I needed it as soon as possible, because I didnt know how to be more specific than that. He told me that he could get it to me by 2:00, and I agreed. I had already printed out a copy of my document on regular paper, and I decided to take it out just to show him. We made the cover of our fake magazine look like "Time" magazine because we wanted our project to look as authentic as possible, but when he saw the cover he told me that he couldnt print it because Staples didnt want to get sued by Time Magazine. I told him that my project was solely for educational purposes, but he didnt seem to care. I asked him why the woman who I had spoken to earlier hadnt mentioned this to me when I had described my project, and he told me once again that no woman had ever worked in their Copy & Print center. This was an overall awful experience for me and I will never go back to Staples for my printing needs again. I can promise that youll regret it if you go to the Acton store looking for help.

Carol L

Slow, poor service. My son went for 1 copy of 200 pages of a black and white document at 4pm on a Saturday well before closing and was told there were too many people ahead of him to do the job. No one in the copy center was doing anything except standing around talking and the machines were not actively printing anything. Surely they hadnt run out of paper! Hire some employees who actually work.

Roger B.

I came in with a Windows 7 issue. Mikey at the IT department walked me through a bunch of different scenarios as to what my problem could be and pointed me in the right direction. If ever going to this store talk to Mikey at the IT department. His great customer service will meet you with a warm welcome and leaving you feeling very appreciated as a customer. --Roger

A Private User

A collection of inexperienced lot. Be careful using the UPS service there. The girl had no idea how to do anything. You might end up sending your package to a place you do not want. I will next time go to the UPS store in Stop and Shop Mall. They will do everything for you.

Sungjun Park

I had to talk to three assistances in order to have my printout and recipe. First guy went out before finishing the job. Second guy was too busy. The worst third guy at copy center ignored me and had to call him several time.

Kathleen Hickey

Two of their employees, one of which was the manager, talked about their coffee orders making me wait while I was waiting in line rather than ring me up. No customer service here...

A Private User

Purchased a printer, the box looked previously opened, the gal assured me it was not. When I went to set it up, it failed mechanically. We will see how they handle this.

Andrew Rodgers

Ive used the copy center a couple times to create some marketing material and they have done a fantastic job. Alex is the guy to go to there. He has a ton of experience.

robert B

I talked to there guys, none of them could answer my questions, Also one of the guy was rude.

Karen Gallo

Helpful staff, great selection

zach bourque

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