Best Buy

Category:	Electronics Store
Address:	10901 Georgia Ave, Wheaton, MD 20902, USA
Phone:	+1 301-942-1877
Site:	stores.bestbuy.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 7

Elias Kidane

WORST F*****G SERVICE EVER!!!! I have never written a review before but this time I felt it truly necessary. Let me start off by saying that no one greeted me or asked if I needed help even though im sure I looked like a lost person. Everytime I go in this specific Best Buy the people here have no want or desire to help you. I walked in with a time limit and wasted my time. I wanted to spend money on getting quality headphones and a portable sound system. When I walked over to that department I found a guy who seemed to be helping another customer and seemed knowledgeable about the products from what I heard. I kindly asked him if he could help when he was finished thinking I could get the same service. I was WRONG!!! I was forgotten about for 10min. When I seeked another associate I was told that they didnt work in that department and they would page someone. There was a young girl in that department who was placing price tags who also stated that she couldnt help me. I waited some more and decided to go looking for the 1st guy only to find him with a different customer and him telling me again to wait. After almost 20min at this point im irritated and frustrated. Horrible service and since I live so close I keep thinking that things will change but I will NEVER come in here again unless to buy something I dont need help with.

Jon H

Worst Best Buy Ever!!!!!! I have continually gone back here over the years because of how much I liked the Reston and Sterling branches. This store sucks. They are always out of stock and their staff are idiots. In my most recent incident, I went in for an item. I was told to come back on Tuesday, and I did. They then told me to come back on Wednesday when a truck was arriving, I did. I was then told my item was in, but they couldnt sell it to me until Sunday. I spoke to the manager, Jake, who said he would he couldnt sell my item until Sunday, but he would reserve my item for me and sell it to me on Sunday, no problem. I returned-The FOURTH time in a week- at their posted opening time 11:00 am, spoke to Jake, and he said he HAD to sell the item that he was holding. AFTER he promised it would be no trouble to buy on Sunday. He claimed that he tried to call me but had no answer and that the store opened early. I was at the gym by 7AM, and I had no voicemails.... This was a MANAGER at the store!!! DON"T SHOP HERE!! I have continually shot myself in the foot for years by returning here and experiencing stupidity, but NEVER AGAIN. I am going to purchase from Amazon, or if I have to, a different best buy store. Save yourself the hassle, and go ANYWHERE ELSE.

TinaMarie Lieu

I recently ran into a problem with ordering a TV online and having it delivered (or NOT in my case). In short, it was a nightmare dealing with customer service over the phone. When I finally got transferred to speak with the manager, he advised that I go into the closest store possible and discuss with them the problems I am having and everything will be taken care of. Boy was he right! I went into the Wheaton Best buy at the 11th hour, no less, to ask for help with my horrendous day dealing with Bestbuy.com. Matt, the manager on site that night, was nothing but awesome. He immediately said to me, "Were going to make this right." Not only did they rectify the problem, as a courtesy, he gave us an upgrade on the TV since they didnt have the one I ordered online available. He made sure, the Geek Squad was out first thing the next morning for installation, and made sure we were satisfied with the result. Thank You, Matt for your excellent customer service! We will be buying with confidence from now on knowing that Best Buy employees do care about their customers.

Michelle Bylicky

I needed to either get my powercord repaired or get a new one. So I had to wait 10 minutes to talk to one of the geeksquad members. Who brushed me off and told me to go buy one of Best Buys universal power cords in the back. He mentioned Id be able to try out the different adapter heads to see if any were compatible with my computer. Which seemed perfect since Id brought my computer so could theoretically test it out. So I went back there, couldnt find any help, couldnt find a way to test the different adapters. But the package noted the power cord works with Lenovo computers. I have a lenovo. Fine. So I buy it. Cashier walks off mid transaction to go deal with other customers. Whatever, I have my purchase. I take it home, open it up and it does not work with my computer. So I wasted all that time, money and energy going there to get nothing. Ill be going back to return the item and thats it. I might as well gamble on Amazon having products I need. The customer service is about the same

William Love Jr

This place really knows how to make you feel welcomed. When I walked in to return and purchase another item LP was so busy texting and not looking at the stores camera he could not say hello or anything. After I approached him with my product in hand he still said nothing and placed a sticker on my item. After talking to the mute I went and searched for what I was looking for in the iPod accessories isle. While standing next to 2 employees one talking about his schedule and the other listening to the radio behind him nobody bothered to ask if I needed help. After searching for what I wanted an couldnt find it I began to wonder over to the mobile department where there was 3 associates standing talking and texting and once again nobody said anything to me. Frustrated at the terrible customer service I went to customer service and just returned my item. If u want to go shopping and not have help from the employees working getting paid to assist you then this is your place to go!

Daesung Ji

I bought a open box samsung gear S2. I could not link it with my Note 5 because it was already linked with another phone before and required the original link account information to reactivate or reset which I dont have any control. Note that this reactivation process is to prevent a theft. Anyway I wasted a couple of hours because of that. Best buy should have taken care of that before reselling it. When I got to there to return it and the guy at the desk asked me to demontrate all the process again. Really!! I am sure he did not understand waht was a problem with it. After talking the "geek squard" he made the return. More funny story is he talked with his manager and they tried to resell it as an open box item again. RESET it and make a proper refurbishment please. Overall I just wasted my time and gas for bad service. It recalls that the sales person didnt know how to turn on the Gear S2 when I wanted to make sure it works properly.

John Yeung

I highly recommend Leo for car installation needs! A few years ago, I came to this Best Buy specifically to have a Viper alarm installed into my car because I heard the technicians here are really good. A technician installed it and he was great. He told me to keep the receipt and if I ever had any issues, I can just bring it back. A few weeks later, I wanted them to make an adjustment to the Viper alarm setting. The original technician wasnt there but Leo helped out. He programmed the alarm to exactly what I wanted. 3 years later, I sold my car and needed to again adjust the settings to the Viper alarm before I gave it to the new owner. Leo was there again. As he was working on my car, he remembered working on my car 3 years ago! He was able to again adjust the settings. It took no more than 10 mins. I showed my receipt and I was on my way. I highly recommend Leo. Hes a great guy and really knows what he is doing.