Heritage Mazda Owings Mills

Reviews 3

NI

Nigeria

Ive always had a Mazda since I was 19 years old. My dad and mom always bought a Mazda. Mazdas are fantastic cars. I recently bought a brand new 2016 Mazda at Heritage Owings Mills. I had an 2013 Mazda already and I loved my little baby ( her name was MiMi) but I always come to this location for my oil changes and other car services, since I dont live far from the dealership. On this particular day, I was scheduled to have an oil change done on Saturday ( Shout out to Ricky and Pam, they are the BEST. Love them.) but I received a call on Friday from Ms. Ashley Teel and she wanted to discuss with me their vehicle upgrade program when I came in for my service. I was a little hesitant but she mentioned that I could upgrade to a new car and still keep my same car payment that I was paying now for my 2013. I was always thinking about upgrading my car but I kind of just brushed it off and just forgot about it. So, I told her sure, why not. I came in on Saturday morning, and dropped my car off to Ricky. I met with Ashley and she was so kind and very professional and she made me feel comfortable with the entire process. I was kind of nervous because I particularly do not like shopping for a car because some salespeople can be like vultures. But Ashley was super sweet and she made me feel relaxed. I really appreciated that from her. She had very good energy. As we were going through choosing a car, prices, etc, she mentioned that she just started this job not to long ago. I was like "WOW!" She was like a "pro". It was like she has been there for years. She knew her stuff and she was on the money. To make a long story short, I bought my new 2016 Mazda 6 and I am very, very, very happy with my purchase and Ashley ( and also the managers there) made sure I got an EXCELLENT deal and it wasnt going to hurt my pockets lol. I will always come here and get my car serviced and/ or to trade up to a new vehicle. They treat you like family here and they have AMAZING customer service. I would not go anywhere else. I will say that all of the Heritage dealers have great customer service as well but the Heritage in Owings Mills....they are my family. Thank you again for your help in choosing my brand new baby. I would also like to say..to Ashleys manager...give here a bonus...ASAP :) I also want to say thank you to Danielle, the finance manager for helping me out too. She is a sweetheart too. If anyone is looking for a new Mazda...go to this place right here!!! Make sure you ask for Ashley :)

SO

Sonny Vohra

Hello, I hope this actually gets read by someone at Mazda. I purchased my CPO 2015 Mazda Cx-5 on 27 May 2017. We found the car listed online, and travel 75 miles (each way) to see the car. After purchasing the car, i noticed that I had only one key. Being that they were closed Sunday the 28th, I emailed my sales man, and the GM of the dealership to tell them I did not receive a second. I expected to hear back from them or someone from the dealership by Monday the 29th. Not hearing back I decided to call the dealership and spoke with someone regarding my issue. They told me that no second key was originally traded in with the vehicle. When I asked why know one told me this when i was at the dealership, he said it was their POLICY that they not mention anything to the customer unless asked. They viewed it as an unnecessary expense that they did not want to incur and trained their sales staff in that manor. He said he would give me at their cost...which was 225.00. But i had to bring the car back in. Not only did they not say anything while i was there, but expected me to drive the car all the way back (3 hour round trip) to have them program the key. I told him that was outrageous and to see if he could have a dealer near us to do it. He said he would call me back by 10 am the next day...I never received a call back. Also, In their original email, It was clearly stated I would receive a $25.00 visa card for just coming in. When I asked about it, they had no idea what I was talking about...i had to show them a copy of the email I received. They said they would mail the card the next business day...its been a week and I received nothing. We took a chance on Mazda. It was my wifes first car, we just got married 6 months ago, and this was her first car since immigrating to the US. We are VERY DISAPPOINTED on how we have been treated by the entire staff at Heritage Mazda Owings Mill MD. Emails are useless as they dont respond to them. Dont expect call backs either, unless they are trying to sell you something. In the process of contacting Mazda to inform them of the type of customer service I got at this dealership. Luckily I wont have to deal with this dealership with regards to service. Buyer Beware!

KY

Kyle Martin

Id strongly recommend you stay away from this dealership, as you will be ignored the minute you walk out the door. Unfortunately they caught us in a bind, where we absolutely needed to get a car (somewhere in Baltimore), and they had the one we wanted - we had just moved back from Germany and were en route to North Carolina sans vehicle. A tale of buying a car from Heritage Mazda in Owings Mills: -Price sticker strategically placed over top of a crack on the windshield that wasnt noticed until the car was purchased and driven off the lot (I wont repeat that mistake again, so part of the blame is on me, but lets be real - that was shady). Upon bringing it back, we were assured that the crack was "nothing to worry about", but that they wouldnt trade the car out anyways. So again, shame on me. -Car was on empty for fuel, and run through with dirt/grease on the interior when they gave us the keys to drive away. I had to go inside to tell a manager that he was selling me a dirty car that was on empty, even after I mentioned multiple times during the test drives that it would need a detailing. Of course it was promised to be "thoroughly detailed." To their credit, they did finally vacuum the car out after we brought it back disgusted, and filled up the gas down the street. We were then given a "coupon/voucher" for not only free detailing when we came back (Im stationed in NC), but also future labor such as a roof rack - all of which was promptly ignored when we tried to claim it. We sent emails, called the store, and even went online, where the manager assured us the parts section would be in touch with us "within 24 hours." Im here two weeks later to tell you that none of that was true. -Also promised a $50-100 gift card "in the mail" (again, probably should have seen that coming) for our troubles. Never showed, even after multiple emails/calls. Trey Wilson is the representative we worked with, but I assure you it was top-to-bottom sketchiness. -The only positive thing I can say is that Mazda makes a great car, so the dealership doesnt have to work too hard. Were very happy with the car we bought, but Id stay far far away from these guys and get a Mazda somewhere else.