Sprint Store
| Category: | Cell Phone Store |
| Address: | 8310 Annapolis Rd, New Carrollton, MD 20784, USA |
| Phone: | +1 301-577-5864 |
| Site: | storelocator.sprint.com |
| Rating: | 3.3 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–5PM |
Location
Photos 1
Reviews 26
ST
Steven C. Howell
Anskison Perry is a terrible sales representative only interested in getting a commission. The first thing he told us was our current devices were ancient garbage and that we needed to buy new devices. This was rude and unnecessary as our motivation for coming was to get a new device. We did not want the total equipment protection and intended to buy a high quality case online. Anskison said this was foolish saying we could drop it in the parking lot, and break this new 700$ device. We decided to pay the stores inflated cost for a case there. Then later, Anskison tells us we are required to get the total equipment protection and have to call Sprint to cancel it within 30 days. So why did we need to buy the case in-store if we have no option but to get the insurance? After he told us the cost of an upgrade, I signed the paperwork and paid using my cc. Then after the fact, he tells me there is an additional 50$ pro-rated charge because we were using an upgrade from a non-data account but activating the new phone on a line on a different account. I spoke to Sprint Customer Service and they could not understand why a prorated charge should be 50$ as their cheapest plan is 70$/month so for an entire day, the prorated charge should be less than 3$. He said this was a mandatory 50$ charge so we cancelled the order. He then told us there would be a 35$ restocking fee because he had already opened the phone. We never touched the device or even the box it was in. After we left, I had to re-activate the previous device online myself. On top of this, he never documented that we cancelled the purchase so the new phone showed as active on the account after we left. We tried to go somewhere else to do the upgrade but said we were not eligible. I spent 2 hours on 3 phone calls and I am still not sure if it will be taken care of. For all I know Anskison Perry stole the phone since he documented in our account that we left with the device. I will NEVER go to this store again!
JA
Jason Harris
Had an appointment, arrived 10 mins early, and still had to wait 45 mins past my appointment time before telling the tech that I just need to drop my phone off for you all to workon later. Had I not approached them, I would have still been waiting to be seen. There is no point in having an appointment service if appointments are not honored. They only receive 2 stars because they were professional and level headed each time I approached them.
RI
Rick Burck
They tried hard to get my old phone to go on to their account but because it was prepaid they couldnt activate it, so I bought a new phone. They didnt pressure me to buy a new phone, he actually gave me the old phone back instead of trying to sell me a new phone.
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RENE BRAND
i walked into the store and stood there for 3 minutes before I was even acknowledged. the problem that i came in to have resolved was not handled in a proper manor. i would not recommend this location to anyone. i walked out very unhappy.
JO
joseph
its okay ig the service isnt so great; i got my i phone 6 here but like the rep said that i would be only paying about 60 and i wasnt bills became extremely high like why say this when we not doing this
CE
CeeJae D
Waited 10 mins to be acknowledged then 40 mins later never seeing anybody again.... I just left! Im never going back to waste my time sitting in a lobby with no acknowledgement rude!!
MA
Marc Stupart
The worst when it comes to customer service. Theyre so lackadaisical in there its unreal. A 15 minute issue turns into hours of standing / sitting around until your name is called .
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alene belton
Need a new phone? Or questions answered about your sprint phone? Please go to brian. New carrollton sprint store... hes the best!
OS
oskr baloo
Bad service . I wait for a 40 minutes just for pick up my cellphone and they got a enty store
BE
Benjamin Wallace
Sprint technicians were really skilled and knowledgeable. Hats off to the Sprint Team.
ST
stephanie Mitchell
Every time I have been to store I have received great customer service and support
A
A Private User
Went to the store got a hard reset. Store gave me BK the wrong memory card.
ER
Eric Williams
I got a new USB wire for free for my evo. And headphones was warrantied.
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Sugeily Escobar
This place is a joke! Terrible, terrible service.
JU
Juana Ramirez
Wait to long just for ask a question
RI
Rick Burckhardt
Great people they work hard for you
JU
June C. Phillip
Wait here is always super long.
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Cherise Brown
Ugh! They saved my phone!
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Curtis Douglass
Sprint phone super store.
K
K A Lewis
In and out for service
A
A Private User
I enjoy the service
J.
J. Rasheed
Helpful staff
TH
Thomas Harris
Good service
MA
mamie jordan
Helpful
TI
tiffany mcghee
Like
JO
Joyce Jones
Ok