Advance Auto Parts

Category:	Auto Parts Store
Address:	951 Fairlawn Ave, Laurel, MD 20707, USA
Phone:	+1 301-776-7600
Site:	stores.advanceautoparts.com
Rating:	2.2
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 9AM–8PM

Location

Photos 19

Reviews 12

Luis Sorto

"READ ME, ONLY IF I COULD GIVE 0 STARS" One week ago i visited this AAP for a axle socket and a 1/2 drive torque wrench from there rental program... the hispanic lady in front claimed she couldnt look up a axle socket size and instead reffered me to the tool aisle and said "does any of these look like the one you need?"...uhh if i knew what size i needed i wouldnt be asking yall too look it up! Then i asked her for a 1/2 in drive torque wrench and she told me "we dont loan wrenches" uhh seriously!? "MIND-BLOWN" So as i explained to her the tools function, she looked even more puzzled so she called upon "i guess" a manager "tall, skinny "AA" male with glasses and dreads" well as i waited roughly 15 mins for him because obviously his phone call/ txt msgs were more important than his paying customer, i had no choice but to call the AZ down road so they could look up the correct socket, which they did... at AAP the lady looked at me and asked me so did they tell you the right size? Yup they sure did! Size 32mm "ooh we dont carry that one but you can buy one, use and return it if you want she said" JESUS M-FING CHRIST yall have got to be kidding me! If i wanted to buy it then I wouldve bought a complete set and been on my merry F-ING way instead of wasting my precious time and daylight here... this is why its called a LOANER PROGRAM!!... so 15 mins later the manager comes out, he didnt bother coming to help me "he forgot because he was to busy lolly-gagging on his phone the whole time"... so i had to call him out, I asked him if I could rent a 1/2 in drive torque wrench, and he said " no we dont carry it" uuum for real? GTFOH!! AAP doesnt rent or carry one of the most essential tools in the automotive industry... "I have worked in auto tech and in autoparts sales management and customer service for over 10+ yrs, I have never come across this kind of situation before regardless of how helpful they think they are!" If AAP str management and corporate offices would actually stop hiring these DUMBASS TOOLS AND RATCHETS off of the streets and actually hire some decent somewhat knowledgeable people who actually know a thing or 2 about autoparts, tech and TOOLS and who would be willing to devote time to theyre customers with better than minimum wage pay "because Corporate America wants to cut corners" then Advanced Auto Parts bad reputation would start to go away and they might see an increase in sales and retain customers loyalty -_- ... i will most defintely not come back to this APP again."sorry i gave yall a chance" unfortunately for me i cant seem to find an OReilly autoparts in MD "there inventory and customer service is truly on point"... ooh well, come on napa plz dont let me down, yall are the top quality aftermarket autoparts retailers! Right?

Aaron Bates

I placed an online order to pick up in store four hours in advance, 8 items. It took them a half an hour to get the one guy that was in the store ahead of me and they did not have my order pulled but had 3 guys in the store. Whats more is the cashier couldnt tell the difference between two quarts of oil and the two gallons of oil that was on the order. To add to the major inconveniences the brand new headlights I purchased that was just an upgrade blow out in 2 days. Plus the new transmission fiter/seal kit wont stop leaking no matter how many times I re-torque them and following the manufacturer instructions of not using silicone or adhesive for said gasket. Now I am going to have to purchase another 2 gallons of fluid and waist another few hundred dollars of services on a vehicle that would have only been done once if the parts from this place would at least last more then 2 days. Not worth the discount for online purchases thats for sure.

John Anandraj

GO TO AUTOZONE I REPEAT GO TO AUTOZONE! The first thing is the associate was on the phone the entire time. Even when dealing with me. I could hear his entire conversation. He was talking about "sexual things" which made me feel very uncomfortable. I have worked for many jobs I believe the customer comes first. I did not feel that at advanced auto parts. He also had an attitude with me as well, I just wanted to get out of there so bad. He needs to be let go or trained properly. I will not be shopping at advanced auto parts anymore. So my advice to everyone else, just go to the Autozone down the street, they actually know what they are doing and have much better service in my opinion.

A Private User

The two older guys know their stuff decently well, the kids there, generally not so much. Definitely avoid the stoned looking Hispanic kid- Im convinced he cant actually read. If you need a specific part call ahead and have them physically verify it exists before you make a trip- the website is routinely wrong about what they have in stock. They also seem to be a person short most times I go there. Unfortunately they are both the closest and cheapest parts to me so despite this Ill still be going there.

Robert DeFrank

English 2nd language "tech" (telling me about his DWI charge) left the negative battery anode loose on the install. Nearly wrecked when the drive train quit from electrical failure on I-95. Return visit: Technician walked away from the counter when the "manager" asked him to help me. Manager went to a phone and ordered the DWI "tech" to reinstall, then told me off when I refused the offer. Total pooch-screw operation of unprofessional boobs. STAY AWAY AT ALL COSTS!

Godwin Kennedy

Everytime...EVERY DAMN TIME I COME I REGRET IT. If your time is very important to you, then do not go here. The employees are always slow, understaffed, do not care or all the above. It will be a 15 min wait regardless or why you came. Checking out is 15 mins! Getting prices is 15mins! Or even just dropping off a battery to charge are all a ridiculous amount of time to be helped! Go else where

TheIronshaper

With the new remodeling of the store here recently everything went to hell in a hand basket. You have to wait in the parts lookup line just to purchase a light bulb that you got off the shelf. Takes for every to be able to pay for something. Several employees there but most seem to be just milling around. Once you are finally waited on they are polite and usually have the part you need.

Cathy Korecki

They gave me the wrong parts and bad advice. The man that "helped" me didnt even seem to care that much about my problem. I hate writing bad reviews which is why I had mercy and put 2 stars.

A Private User

Worst customer service ever!!! The chick on there doesnt know a thing about cars, or where the shop keeps the parts, and the computer even tells her!!! Lame!!

Paul Yu

Best during off peak hours. But who really knows when that is. Good selection but online purchase is really the way to go. In store pick up.

Tom Moore

Good people. They really helped me with my battery. They tested it, charged it and tested it again. They even helped me install the new one

A Private User

The worst customer service ever. 3 empoyees there and just one giving service to the 5 customers waiting.