Verizon Authorized Retailer - A Wireless

Category:	Cell Phone Store
Address:	7704 Ritchie Hwy, Glen Burnie, MD 21061, USA
Phone:	+1 410-553-9000
Site:	awireless.com
Rating:	3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–9PM 9AM–9PM 11AM–6PM

Location

Photos 8

Reviews 4

Erin Wood

The employees of this store are outright liars or completely incompetent, not sure one is better than the other. When upgrading my husbands phone they had no idea how Verizons new upgrade policy worked and essentially had us both buy the phone outright and pay monthly payments to buy it. They do not deny that they told us one thing and did the other and refuse to do anything to rectify the situation. When attempting upgrade my phone they had to order it mid week and assured us that it would be available the following Monday at the latest. Two weeks later the phone was still not there and they claimed to have a tracking number showing the phone would be arriving today, which would be three weeks after supposedly ordering it. Today not only is the phone not there, but they claim to be unable to find the order, despite having an order number and have now conveniently reordered it promising it in another week. Meanwhile I cant order the phone online myself because they have locked me out of my upgrade. The manager is rude and unapologetic and seemingly okay with his staff lying While in store attempting to rectify the situation we have overheard multiple other customers complaining about the same thing, being told one thing when purchasing only to have the bill show up and find what they were told was untrue. Verizon would be wise to investigate the practices of a store operating with their name on it and spreading contempt and anger towards their brand. It is unfortunate that it is not possible to give the rating of 0 stars which this location has earned.

Taylor Keene

I stopped in this store and spoke with a gentle men named Tyler I believe he is the head manager. He was a very polite young man. He answered all my questions. He was very patient I spent about 2 hours in his store yesterday. He is the reason I switched from sprint to Verizon after meeting this young man I immediately said I want to switch to Verizon. I ended up purshasing a new phone. I really appreciate the time I spent at the store. Best store Ive been in nothing but smiles and greetings when you walk through the door. Also very clean and organized store. If I could give more stars I would.

Ramil Gamble

I feel as though the associates there we very helpful and committed to helping me better my experience at Verizon. Due to my previous experience with the company didnt know if could trust Verizon; but wit those specific associates I felt as though Verizon was another realiable company I could try again. That this location for the help. Verizon can be a great experience again

Tom Clyburn

Been dealing with this same location for years. Always friendly and helpful service.