Sprint Store
| Category: | Cell Phone Store |
| Address: | 13075 Wisteria Dr, Germantown, MD 20874, USA |
| Phone: | +1 301-515-7127 |
| Site: | storelocator.sprint.com |
| Rating: | 3.1 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–9PM 10AM–9PM 12–7PM |
Location
Photos 1
Reviews 13
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Isabel M.
Let me start by saying how glad I am that I found this location! Previously I kept having to go to the corporate store near Clopper Road and had never really had a good experience there. The Germantown store is the only location that my family and I will go to since we found it. The staff is amazing and always make the visits fun for us. Ask for Kyle, he is the manager there and remembers us by name every single time we go! He and his staff show patience, kindness, and professionalism which makes our visits as enjoyable as possible. My entire family is now switched over to Sprint, and every time the staff helped us pick out our new phone we wound up falling in love with it. If that isnt enough, last winter my son dropped his phone and could hear anything out of the speaker. I went to the store, was helped right away, and about an hour later my sons phone was as good as new! A+ store & staff, I highly recommend!
DA
Danny E
Went in to have them look into why my cell was not charging despite the phone saying its charging. I was worried it would be a huge hassle and id have to pay a huge deductible just to get another working phone. Garrett, the store rep was super helpful. I had to leave it for an hour with him to diagnos. He confirmed its an issue with the phone and since the phone was still in good shape without any apparent physical damage that he could do an insurance claim with the cost of the deductible. The phone came in after a couple days. When i arrived to pick it up, again Garrett was there and gladly help transfer all the photos, contacts, and texts. Super smooth process. They deserve a good review.
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John Saddler
I suggest knowing what you want before coming in. The service is a hit or miss. I leased a phone, and came in after I got an email saying my phone arrived. The staff said they couldnt find it. I came back the next day and asked them to look again. It had been there the whole time. Unfortunately, the wrong one had been ordered. After the right one came in, it was activated on the wrong number. Basically, it took 2 weeks to successfully upgrade.
AN
Andres Ho
Looks all employee only trained to increase cell phones contract w/ unbelievableTECH SUPPORT they CANT deliver. Got a hunch these young groups are Scammers. Just realized Apple Store from both Bethesda & Montgomery can solved our problem w/ UNBELIEVABLE EXPERTICE w/o hazel for free. T-mobile now advertising no contract and terminate anytime you wish. Words from mouth of store employee again & scribbled on a piece of paper tissue.
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Sau Tim
Dont go to this store unless you are willing to go through a lot of problems. They are only good at signing u up but if u have any issue they will tell to call Sprint because we dont work for Sprint. It took me 3 months, over 20 phone calls and complain to Business bureau to sort my issues out. I would never go back there and I would not recommend anyone to go there ever.
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Randall Carter
Staff is great and very knowledgeable! They make you feel welcomed and treat you very well. I came in to replace a phone which had a problem and they lent me a temporary phone while they ordered a new one, which came in really quick so that I didnt miss any important messages. Would highly recommend this location for your phone needs
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sandaruwan karunaratne
I had wen to this store and had bad experience.sales guy name Gary he lie so bad And very bad customer service.didnt even no what the hell he was doing.he should work for wallmart.or shouldnt work at all
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Paola Velarde
Very Pleasant Sprint Store. The staff is very knowledgeable and patient. I bought my phone here and I would recommend everyone to come to this store.
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S Norris
Garret King was so helpful and knowledgable. I had a million questions about my account and he was able to answer every one of them.
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Adam Suring
This place is the worst. Terrible people and horrible service. Sprint should close this store.
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Antonice and Kevin Jackson
Refused to honor the federal recall on the samsung galaxy note 7.
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Vladimir Mejia Perez
bad customer service
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Ted Parker
Great Service