SEPHORA inside JCPenney

Category:	Cosmetics Store
Address:	701 Russell Ave, Gaithersburg, MD 20877, USA
Phone:	+1 301-840-0010
Rating:	2.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 6

Reviews 7

Priyanka Bawa

Stay as far from this Sephora inside of JCPenny. Its horrific and dirty, they never tock up the tissues or applicators. This morning I called to ask if they had a color of liquid lipstick in stock. The girl at the the register said they have one left in stock. I went by to pick it up and while i was there I wanted to try a tester of the same color which was missing. I thought might as well try the new color she had kept aside for me. To my absolute horror she had put the tester in the box which was grossly used and when i asked her about it? she just sheepishly smiled and acted like she didnt know anything about it. Girls in there are not polite and friendly. So never am I buying anything thing from this location. Yikes!

Deeda Stark

Poor and rude customer service. I guess because I came in with a hoodie on I probably didnt have money. The looks I got were really unnecessary. I also asked if they did price matching and the employee wasnt sure so she asked her "manager" and she said theyve never done price matching at Sephora. So I asked for a sample of some foundation and instead of walking over with me to the product she just says "which one?" And stands there with a look on her face like shes annoyed. So I went and grabbed the product off the shelf. Ive been shopping at Sephora for years. This was the most disrespectful visit Ive ever had.

Marjoska 72

They have the worst service!!! I tried to schedule my daughters make up for prom and they claimed that they didnt have the schedule prepared and I would have to call back, I called back for three weeks and went into the store and they still did not have a schedule up, I finally got through and someone promised to call me back with a schedule and of course no one called me back! When I finally got through again, guess what??? they were booked!!! How screwed up are they???

lennette gilham

I went in Sephora on June 8 2017 around 11:30 am..To use my rewards points. The cashier/mua handed me the item picked and said "I would check your points but you didnt buy anything". Later that day I mentioned it to my daughter, who informed me that you dont have to buy anything for them to tell you that information. Whats crazy is you have to buy things from there to build your points. She was a very rude unprofessional little girl!

Kendra Dabo

The manager was extremely nice and helped me as much as she possibly could. I bought some amazing foundation and a base coat before I put the foundation on. I just realized that she slipped a Kat Von D concealer and I didnt notice until I got home. I recommend this location in Gaithersburg only because they were extremely helpful.

Amaechi Mutisya

Awful customer service. I will be contacting the corporate office on Monday. I spent $107 today at Sephora. I ask for assistance and get yelled at and insulted by Nichelle the manager, or shall I say the awful hellanger. I feel like returning my stuff for a refund. I work hard for my money and I deserve respect when I patronize.

Carlin Jones

As I agree with the last two comments, For everytime I go up there its yeah I know what you mean, like they never more than one person at the cash register, I like going up there because its right near me but. For some reason they are always sold out.