Miller Brothers Chevrolet Cadillac Inc.

Reviews 4

PI

Pinchas Fader

I brought my car in for a routine oil change and that went very smoothly and they got me out within a reasonable time. I also brought the car in to have the window pane and bumper fixed. I was not expecting it to be done then but wanted to make an appointment. I was told by my Service Rep, Bobby Cross that I would have to pay to have those items fixed. I explained that I had an extended warranty that I bought through Miller Bros when I bought the car but Mr. Cross informed me that these items are not covered under the extended warranty. I told Mr. Cross when I purchased the extended warranty I was informed it would cover everything like it did under the 3yr/36000 mile warranty. It was because of this understanding that I did not bring in my car in January prior to the expiration of the GM warranty. I am very upset because I only have 24,000 miles on the car and could have brought it in for service prior to the expiration of its warranty had I know this. I feel deceived and angry about this incident but was told by Mr. Cross I should contact the finance people. I will but I personally think he should have taken the initiative to do so on my behalf since I have been a loyal customer who has service the vehicle at Miller Bros. That is why I gave a poor rating of 4. My visit on October 10, 2016: It was probably the worst experience I have ever had. My service rep never called me regarding my car that I dropped off the previous night. I called him around 1pm when I had not heard anything when he said he was about to call me. He indicated that some of the things I requested to be fixed where not covered under my extended warranty. I also asked if the price of the repairs included the coupon I enclosed and he said it was taken off but the final bill does not show that reduction. I have no idea if he is telling me the truth. He also suggested that I speak with someone in the finance office regarding my extended warranty and he transferred me. Nobody picked up so I left an extensive message to be called back. Several hours later having not received a call I called again and Chuck in the finance office answered the phone. He was rude and very unhelpful. I asked him to get me the phone number for GM so I could escalate my issue and he said he would call the next day with the information. I have yet to receive that information and I still want it. I also think Chuck needs some additional training with his interpersonal skills with dealing with customers because he was a rotten representative for Miller Bros and GM. I hope someone will call me for follow-up with me.

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W

w taylor

Called to check on a vehicle they had advertised on their website. Salesman asked for my info then said he would check on vehicle and call me right back. Six hours went by and I never heard from him. Called the dealership back around 4pm and another salesman answered the phone and confirmed the vehicle was there. Original salesman I spoke with said he must have thrown away paper with my name and number on it. Went there with my wife and test drove the vehicle. We were very interested and prepared to by it on the spot. Went to salesmans desk and he tossed a piece of paper in front of me and said "this is what we can do on your trade." It was low, which isnt unusual. I then asked him what they could do on their asking price. He said "the price you saw on the vehicle is what we can do." I said Ok and got up and walked out. He made absolutely no effort to work a deal on the vehicle. Had their asking price been reasonable, I would have stayed. However, it was at the high end of market value and they certainly had room to come down. The salesman kept telling me that Cal Ripken had just turned the vehicle back in to the dealership. Maybe I am missing something, but I dont see where the matters to a hill of beans. It sure as hell wouldnt if I was trying to trade it into them so why should it matter when they are selling it. I guess things are going really at that dealership and they do not need to sell any more cars. They made no effort to negotiate and seemed to care less that I walked out. Nonetheless, I will never buy a vehicle from them and I will be sure to tell everyone I know to go somewhere else.

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OB

Obie Blackmon

I spoke with Patrick today regarding setting up an appointment to get my CTS diagnosed. Once he found it was out of warranty he became the worlds largest prick. This was the second time I spoke to him and both experiences were utterly horrible. Patrick is so abrasive I am amazed Miller Brothers allows him to speak to the public on their behalf. Even after I contacted Cadillac, they called Patrick on 3 way, and they said they would assist in the repairs of my car once Miller diagnosed the problem, once Cadillac was off the phone Patrick continued to state he would contact Cadillac with the diagnosis, I would pay for the entire repair, or take it someplace else. From there, the conversation continued to spiral downward what I said. I called Cadillac back and they arranged for Frankel Cadillac to diagnose my car. I spoke with Frankel and they were happy to have a look at it and follow up with me and with Cadillac. Night and day. With that, unless God comes down to my home and orders me to take my car to Miller, I will never go there again as long as Patrick is one of the service managers. The first time he was this rude to my wife and I, it was regarding our SRX and we were in the market for a new vehicle. After talking to him, we were so upset we bought our new Cadillac from the Montrose dealership in PA. When customer service starts to affect profits, it may be a good time to consider hiring new staff or enrolling a few in customer service classes.

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AN

Andrew Forte

I am new to Cadillac and sent Roy Nelson an email about a minor problem(windshield washers not functioning) and a related warranty question. Roy telephoned me 10 minutes later apologizing for "the delay" in response. I had a great feeling that my first ever contact and subsequent visit to Miller Brothers was going to be a good one. On short notice Roy squeezed me into the schedule for early next day and did let me know they are a busy shop. Upon arrival the Service lane was packed so I had prepared for a long wait. Roy was swift in action and got my info and was very pleasant and we even had some nice get to know you conversation. Effectively and efficiently Roy gave me the quick showroom tour, pointed out the most important highlights: restroom, waiting area and coffee. I came prepared for a long wait, every customer seemed to be kept informed of their various service developments and everybody at the dealership seemed very professional. Sooner than expected Roy came to get me and escorted me to sign off on the warranty repair and I thanked him for his prompt and professional service. I will be using Miller Brothers in the future because of Roy Nelson a fine service consultant.

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